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For information on how DMU's response to COVID-19 may affect your studies, please visit our dedicated advice page.

The Wellbeing Team offers counselling which can give you the opportunity to talk in confidence with someone who is impartial and separate from work, social and family life.

We do not aim to solve your problems for you; our aim is to help you find and activate your own resources to resolve your difficulties.

Counselling may enable you to make some changes in your life. It can also help you to come to terms with what you can't, or don't want to change. The majority of students attending counselling say that it has helped them get back on track with their studies. Many students also say that it has been an important factor in helping them to stay on their course.

To access support please email or book a Single Point of Access (SPA) appointment via MyGateway.

COVID-19 service information

The Wellbeing Service is unable to offer face-to-face Counselling sessions at this time. This will change for the beginning of the academic year. This is because we want to ensure students and staff are not exposed to unnecessary risk and so are following Government social distancing guidelines. Since it is unclear for how long social distancing measures will be in place, we do not know when we will be able to return to offering face-to-face sessions.

For now, we can offer you two focused sessions of counselling support with a member of our counselling team by phone.

These sessions are a chance to talk through what you are dealing with and explore possible solutions or changes you could make that might help you feel better.

Our hope is that working in this more focused way means we can offer you support in a safe and reliable way, as soon as possible.

Your responsibility

If you have any access needs please let us know when you apply. When you cannot attend an appointment please cancel and give us at least 24 hours’ notice. We can then offer an appointment to another student who needs it. If you miss an appointment you need to contact the service within 48 hours. If you don’t we will assume that you no longer require counselling. However you can request counselling again in the future. Once your counselling has ended we will ask you to complete an evaluation survey. Your feedback is important to us.

Service eligibility

We usually offer from one to six appointments and 1/2 episodes of counselling during your time at university.  Anything more than this is at the professional discretion of the wellbeing team/team leader. Appointments are offered at the same time each week if possible. This can be discussed with your counsellor. The Wellbeing team are committed to working in partnership with students. By applying to the service you are signing up to abide by the professional judgement of the counsellors. This may sometimes mean that it is not deemed appropriate to provide you with a service. If another service is more appropriate to your needs you will be signposted to alternative provision.

Common questions about counselling

I'm not sure what my problem is. Can I still come for counselling?

Yes, counselling will help you explore and clarify whatever is troubling you. This can be discussed in your first SPA appointment.

How many sessions will I have?

75% of students have five sessions or less. Some only need a single session depending on need. This will be discussed with you by your counsellor at your first appointment.

What if I am unable to keep or fail to attend my appointment?

Please read the section above on your responsibility.

Will anyone outside of the counselling service know I am coming for counselling?

Not unless you tell them. Counselling is confidential except in exceptional circumstances. If you would like to know more read our policy on confidentiality.

Data protection and ethics policy

In order to offer a professional service, we keep relevant records of your contact with us These are kept in accordance with the Data Protection Act 1988 and will remain confidential within the service, except in the unlikely event that they are requested as evidence in court.

 Our service operates within the Ethical Framework of the British Association of Counselling and Psychotherapy.

Let's Talk NHS - (IAPT)

Are you registered with a GP in Leicester city and think you have mild to moderate symptoms of depression or anxiety, which can impact on your functioning and wellbeing?

Let's Talk can provide information, advice and guidance in relation to anxiety and depression. This support is aimed at students who are experiencing mild to moderate common mental health difficulties.

To find out more about the range of services, call 01509 561 100 and quote "DMU".

Students can access an assessment of their needs, either on the phone or face to face with the option of further treatment offered by Let's Talk. This support is aimed at students who are experiencing mild to moderate common mental health difficulties.

Student Space

Student Space is here for students through coronavirus and is available to all higher education students across England and Wales. Student Space is a trusted place to:

  • access confidential support via text, phone, email and webchat
  • explore online resources
  • find help available at university


Phone support

Call free on 0808 189 5260. This is a dedicated freephone number which is open from 4pm to 11pm, offering listening support, information and onward signposting for students.

Web support

Visit the website to access the Student Space webchat.

Access the webchat from 4pm to 11pm every day to talk to a trained supporter who will listen and help you talk through any issues you are experiencing.

Text support

To start a conversation, text ‘STUDENT’ to 85258. Get 24/7 support from a trained volunteer. It’s free, confidential and anonymous. Whether you’re experiencing depression, anxiety, loneliness or relationship issues, they are here to listen and support you.

Email support

Email Student Space at to get help from a trained supporter. Whatever is causing you concern, Student Space's supporters are here to listen. Whether it’s your mental health, your studies, worries about money or relationships, they can support you and help you move forward.

How to make an appointment

To ensure that we direct you to the appropriate service you must first book a Single Point of Access Appointment (SPA) where your needs will be assessed. These appointments can be booked via MyGateway.

If you have already been working with one of the teams mentioned then please contact them in the first instance, follow the link on team name to email them.

What is a Single Point of Access Appointment (SPA)?

  • A 45 minute appointment.
  • An opportunity to discuss your situation with a member of support staff.
  • You will be offered advice on the day and referral to relevant support staff within student welfare.
  • At the end of the appointment, you will be given an action plan of what to do next.

Find us on Twitter @DMUwellbeing for tips and info on a range of mental health and wellbeing issues.