Counselling offers you the opportunity to talk in confidence with someone who is impartial and separate from work, social and family life.
We do not aim to solve your problems for you; our aim is to help you find and activate your own resources to resolve your difficulties.
Counselling may enable you to make some changes in your life. It can also help you to come to terms with what you can't, or don't want to change. The majority of students attending counselling say that it has helped them get back on track with their studies. Many students also say that it has been an important factor in helping them to stay on their course.
If you have any access needs please let us know when you apply. When you cannot attend an appointment please cancel and give us at least 24 hours’ notice. We can then offer an appointment to another student who needs it. If you miss an appointment you need to contact the service within 48 hours. If you don’t we will assume that you no longer require counselling. However you can request counselling again in the future. Once your counselling has ended we will ask you to complete an evaluation survey. Your feedback is important to us.
We usually offer up to 6 appointments and 1/2 episodes of counselling during your time at university. Anything more than this is at the professional discretion of the counselling team/team leader. Appointments are offered at the same time each week if possible. This can be discussed with your Counsellor. The Counselling and Wellbeing team are committed to working in partnership with students. By applying to the service you are signing up to abide by the professional judgement of the counsellors. This may sometimes mean that it is not deemed appropriate to provide you with a service. Or you might be offered fewer than 6 appointments. If another service is more appropriate to your needs you will be signposted to alternative provision.
Common questions about counselling
I'm not sure what my problem is. Can I still come for counselling?
Yes, counselling will help you explore and clarify whatever is troubling you.
How many sessions will I have?
75% of students have five sessions or less. Some only need a single session depending on need. This will be discussed with you by your counsellor at your first appointment.
What if I am unable to keep or fail to attend my appointment?
Please read the section above on your responsibility.
Will anyone outside of the counselling service know I am coming for counselling?
Not unless you tell them. Counselling is confidential except in exceptional circumstances. If you would like to know more read our policy on confidentiality.
Data protection and ethics policy
In order to offer a professional service, we keep relevant records of your contact with us These are kept in accordance with the Data Protection Act 1988 and will remain confidential within the service, except in the unlikely event that they are requested as evidence in court.
Our service operates within the Ethical Framework of the British Association of Counselling and Psychotherapy.
Open Mind NHS - (IAPT)
Are you registered with a GP in Leicester city and think you have mild to moderate symptoms of depression or anxiety, which can impact on your functioning and wellbeing?
Open Mind are here on campus on Tuesday mornings and can provide information, advice and guidance in relation to anxiety and depression. This support is aimed at students who are experiencing mild to moderate common mental health difficulties.
To find out more about the range of services, call 0116 2927010 and quote "DMU".
Students can access an assessment of their needs, either on the phone or face to face with the option of further treatment offered by Open Mind. This support is aimed at students who are experiencing mild to moderate common mental health difficulties.
How to make an appointment
All current DMU students who would like to make an appointment with the following teams please see information below:
To ensure that we direct you to the appropriate service you must first book a Single Point of Access Appointment (SPA) where your needs will be assessed. These appointments can be booked via MyGateway.
If you have already been working with one of the teams mentioned then please contact them in the first instance, follow the link on team name to email them.
What is a Single Point of Access Appointment (SPA)?
- A 30 minute appointment.
- An opportunity to discuss your situation with a member of support staff.
- You will be offered advice on the day and referral to relevant support staff within student welfare.
- At the end of the appointment, you will be given an action plan of what to do next.
Find us on Twitter @dmu_counselling for tips and info on a range of mental health and wellbeing issues.