Summer 2026 graduates – the way you access your Higher Education Achievement Report is changing

From Monday 29 June, you will no longer be able to use University Single Sign-on (SSO) to access the external portal where your Higher Education Achievement Report (HEAR) is stored. 

The HEAR is an electronic document that is our official academic transcript of your module results, alongside any recognised extra achievements such as internships, volunteering or student representative roles.  

This record can be very helpful when talking to employers about your skills and experiences.   

What’s changing? 

The Single Sign-on approach that you currently use to access the Parchment portal will no longer work after Monday 29 June, meaning you won’t be able to access your HEAR.  

Before the Monday 29 June deadline, you will need to add a personal (non-university) email address to your HEAR portal account to ensure you can access the document after graduation.  

Why is this important? 

Your university email account will be closed after 60 days of your graduation.  

If you do not add a personal account to HEAR portal account, you may lose access to your HEAR document once your university email is closed. 

Requesting access later will take longer and may also incur a charge.  

How can I add my personal email? 

You can sign in to the portal here and select Sign in with single sign-on/ institution login 

Under account settings (located in the drop-down menu under your name in the top corner) 

From there, select ‘link another email’ and enter your personal email address before creating a password when prompted. 

Once you have verified your personal email (remember to check your spam folder), return to your account settings and set your personal email account as your primary email.  

What happens if I miss the June deadline? 

You can still visit the portal, but this time click ‘Can’t Sign In’.  

Enter your university email address and use the reset email to create a password option. Then simply create a password and then sign in using your university email and new password. 

From there, follow the earlier steps to add a personal email. 

Need support? 

Please email us at servicedesk@dmu.ac.uk if you have any issues and we will get back to you in due course.