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Student Finance and Welfare offer a variety of appointments to suit your needs. Most appointments can be booked via the Student Gateway, on MyGateway or by emailing

Quick query

If you wish to book a quick query, these can either be booked on the day or in advance. These are 15-minute diagnostic appointments. If your query cannot be resolved at this appointment you will be offered a longer Money Doctor or Welfare Officer appointment.

Money Doctor appointments

Money Doctor appointments are an opportunity to review your finances. These appointments can be used to speak to an advisor about money management, budgeting and to investigate student funding issues with Student Finance England or the NHS.

As we are currently not doing face-to-face appointments, If you would like us to contact Student Finance England on your behalf, please set up Consent-to-Share with them. Call 0300 100 0607 and give them the following information:

  • University: De Montfort University
  • Relationship: Higher Education Provider
  • Password: Welfare  


When it's set up send an email to and confirm this has been done using the above details. Please also give us:

  • Your name and P Number
  • Your SFE Customer Reference Number 



Welfare Officer appointments

The Welfare Officers are available for a range of financial welfare issues, including debt advice, money management, housing concerns and benefits. Appointments with Welfare Officers can only be booked via members of staff. To book an appointment with one of the Welfare Officers please book into an Quick Query first, or contact the team by emailing