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Your DMU Future – Student and applicant FAQs



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Safety-net policy
New national lockdown

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Safety-net policy

  1. Why is DMU introducing a new safety-net policy and how does it work?

    In response to the ongoing impact of the extended Covid-19 lockdown on your learning and teaching, we’ve announced our new ‘safety-net’ policy.

    DMU is committed to helping you reach your academic potential and protecting the academic standards, rigour and lasting quality of your learning outcomes and your eventual degree. The experiences of the last academic year meant we had already built in adjustments to modes of teaching, exams and assessments for this academic year’s flexible learning and teaching. However, the latest national lockdown has brought new personal and academic challenges.

    Therefore, we’ve created a safety-net policy that considers your individual circumstances. The policy comes into effect immediately and supports students who have experienced a mix of on-campus and online learning while managing the challenges of extended lockdown.

  2. Can I use the safety-net policy to get an extension on my assessment deadlines?

    Should you need more time to complete an assessment due to lockdown-related disruption, you can request an extension by completing an ‘extension to coursework’ application form and submitting it to your module leader for approval before the original deadline. You may be granted up to 14 extra calendar days.

    If your reason is Covid-related (for example if you contracted Covid-19, are isolating, shielding, have key-worker status or caring duties, or are unable to access specialist spaces), there is no need for you to provide evidence of this.

    Read the full safety-net policy.

  3. How does the safety-net policy affect regulations for assessments submitted late?

    For all deadlines from 11 February onwards, the normal penalty for late submission will not be applied for submissions up to five days late where IT, personal or academic issues associated with lockdown are the reason. This should be agreed and recorded by the module leader. In all other cases, the standard regulations and penalties apply.

    Read the full safety-net policy.

  4. How does the safety-net policy affect module reassessments? I.e., Reassessment of failure

    Normally, where you have been reassessed in one or more assessment tasks within a module, the mark for the overall module would be capped at the pass mark. However, in the 2020-21 academic year, reassessments will be treated as a first attempt and the module mark(s) will not be capped. This regulation applies only to reassessments granted in the course of the 2020/21 academic year and only where the first attempt at the assessment has been taken.

    If you fail as a result of non-submission, the standard regulations will apply and at reassessment the module will be capped at the pass mark.

    If you fail the reassessment, you will be given a further opportunity for reassessment, if you have opportunities still available, but the normal reassessment regulations will then apply and the overall module will be capped at the pass mark.

    Read the full safety-net policy.

    The Safety Net Policy should be read alongside the Academic regulations 2020-21:

  5. How does the safety-net policy affect progression and degree outcomes?

    Students studying at level 5 in 2020/21 will have 30 credits’ worth of module marks discounted from the classification algorithm rather than 15. This will mean that the final award, whenever made, will be calculated on the best 90 credits at level 5 and best 105 credits at level 6. This applies only to students undertaking level 5 for the first time in 2020/21 and not to those undertaking level 5 reassessments in the current year.

    Students studying at level 5 or level 6 on Integrated Master’s programmes in 2020/21 will have an additional 15 credits discounted. This means that the final award, whenever made, will be calculated on the best 210 credits at level 5 and level 6, and the best 105 credits at level 7.

    For this academic year only, in calculating your degree classification we will choose your best outcome from either the current weighting of 3:1 in favour of Level 6 or a weighting 2:1 in favour of Level 6. For students on Integrated Master’s, this will apply to your Level 7 outcomes.

    Read the full safety-net policy.

  6. I have experienced circumstances beyond my control, can I use the safety-net policy to defer assessments?

    We have committed to consider all assessment-deferral requests from students on their own merits.

    You will need to send a deferral request to your faculty student advice centre. Third-party evidence will not be needed; however, we strongly recommend that you consult the student advice centre to discuss your circumstances before making a deferral request.

    If granted, you will be expected to take your assessments at the next available opportunity. If this is not possible for Covid-related reasons, you should make another deferral request.

    Read the full safety-net policy.

  7. My course is regulated by Professional, Statutory and Regulatory Bodies (PSRBs) – will the safety-net policy apply?

    Some of these regulations might not be applicable for programmes regulated by PSRBs. We are still consulting with PSRBs and will update on this as soon as we can. Your faculty, particularly your faculty student advice centre or programme leader, will be able to advise you.

    Read the full safety-net policy.

  8. Where can I get support or advice about my work?

    We know how much hard work you’ve put in and we encourage you to strive to achieve your best results despite the circumstances. If you need more support, the faculty student advice centres (SACs) and your programme and module leaders are available to help if you have any queries or concerns.
  9. Why haven’t you used last year’s No-detriment policy this year?

    The situation is very different to last year when we first announced a no-detriment policy and brings new complexities and considerations to deal with. For example, there will be students who have now had two academic years impacted, others may not have completed enough assessments to enable a no-detriment policy such as last year’s to be applied. We also need to mitigate any potential for unfair grade inflation. We want to protect the academic standards and rigour of your learning outcomes and your eventual degree, so that you can rely on the lasting quality of your award. We had also already built in adjustments to the modes of teaching, exams and assessments for this academic year’s flexible learning and teaching. We are taking into account the individual circumstances of each student rather than a one-size fits all approach.
  10. How can I learn about what adjustments had already been made?

    Many aspects of mitigation have been embedded in courses as a matter of routine as we prepared for and have progressed throughout the academic year. Across our four faculties, some work has already happened in relation to this and in response to student feedback. You can also contact your module leader or Associate Dean Academic for more examples of adjustments and wider changes to teaching, exams and assessments.
  11. Will extensions to assessment deadlines apply to exams and time-constrained assessments?

    Extensions to assessment deadlines do not apply to exams and time-constrained assessments. If you feel unable to complete the exam at the time indicated, you should make an application for a deferral.
  12. If I don’t submit any work at the first attempt will I be eligible for an uncapped reassessment?

    No, only students who have attempted the assessment and failed will be eligible for an uncapped reassessment.
  13. If I fail an assessment due to an academic offence will I be eligible for an uncapped reassessment?

    No, reassessments following an academic offence will be capped in line with the standard regulations.


New national lockdown (from 5 January 2021)

  1. Is the university closing during the new national lockdown?

    No. DMU will remain open during the period of the new national lockdown in line with UK Government guidance. However, only specified courses are to return to campus for face-to-face teaching, in line with government guidance. All other courses that are not listed will remain online until further notice.

    In the Minister of State for Universities' letter to every student in the country, Michelle Donelan MP, outlined the key reasons for why keeping universities open is important for your learning journeys and health and wellbeing. You can find more information on the latest government guidance.

  2. Will the new national restrictions affect existing face-to-face teaching time?

    DMU is reviewing its current timetables and adjusting accordingly for those courses that will remain online at this time. The government has specified which courses should be allowed to return to campus for face-to-face teaching based on those that involve “training for vital public sector roles in health and social care and education.” DMU has specified which courses meet the government's face-to-face teaching criteria. If your course is listed as one of those that will continue with face-to-face teaching, and you are able to travel into campus wherever you’re based for during term time, you should continue to do so.

    Although we do appreciate that this is difficult, it is important that you continue to attend on-campus teaching where you are expected, as non-attendance that has not been approved will have an impact on your attendance record and learning outcomes. If you cannot attend a teaching session on campus, you must notify your Faculty Student Advice Centre as soon as possible. The Your DMU Future website provides all the advice and support you need to get the most from your university studies and the student experience.

  3. Why are teaching and learning spaces deemed safe under the new lockdown?

    The government has confirmed that the efforts of universities to create Covid-secure environments within teaching and learning spaces has been successful. They have not seen evidence of increased transmission within these environments – and this is certainly the case at DMU.

    We remain committed to continue to do all we can to protect the safety of our students and staff, meeting in full all government guidelines.

  4. Can I return to my permanent home during this period?

    In line with the latest government advice, students who do not study one of the specified courses for face-to-face teaching should remain where they are wherever possible and start their term online. Students should not move back and forward between their permanent home and student home during term time if they have returned to campus. Students who remained in their term accommodation over the Christmas break should also not travel back and forth to any other household.

    This is crucial to reducing the transmission risk and preventing any further spread of Covid-19. If you choose to ignore the guidance and leave your term-time address in Leicester we will not be able to supply you with the equipment you would have been able to access on campus.

    If you feel that you have exceptional circumstances that mean you may need to return to campus, please contact your Student Advice Centre. Further details will be communicated in due course if the situation changes.

  5. What does this mean for access to the library and other study spaces?

    In line with the new national lockdown and latest Government guidance, a number of study spaces have been closed until further notice. The self-study spaces that remain open can be found in the Queen's Building, Hawthorn Building and Vijay Patel Building, but must only be used by those students who either have face-to-face teaching or are already in student accommodation. 

    Workshops and labs remain closed, except for those students who have face-to-face teaching for the specified subject areas in HLS.

    All other students therefore must not try and access any workshops or labs in any other circumstances.

    Research students are permitted to access specialist labs and study spaces but only if it is deemed absolutely necessary to conduct their work.

    The library will remain open for students who have face-to-face teaching and for those who are staying in student accommodation. In line with the Government guidelines, the library is open for studying (including PC access and printing) and borrowing materials, on an essential access-only basis. See the library’s Covid-19 pages and opening hours. 

    Library services will also be available online. For more information or to access resources, visit:

    See our campus facilities page for more information about campus buildings that remain open and for details on who is permitted to access them.

  6. Do the new restrictions change the way I use study spaces on campus?

    Yes. Study spaces should only be accessed by those students who either have face-to-face teaching or are already in student accommodation and have limited or no study space. Commuting students with no face-to-face teaching must not come on to campus and therefore will not have access to the study spaces.

    For those students who are eligible for face-to-face teaching, you can meet in groups of more than your household as part of your formal education or training, where necessary. Students should expect to follow the guidance and restrictions. You should socially distance from anyone you do not live with wherever possible.

  7. Will catering facilities remain open?

    The majority of catering facilities will be closed. Only the Food Village will remain operational to serve as a takeaway service. You will also be able to sit in and eat, providing you maintain social distancing. The Simply Fresh store is to remain open in line with government guidance for key shops and supermarkets. Learn more about using campus food outlets during the lockdown.

  8. What can I do if I’m anxious or worried about attending university during this lockdown period?

    Any student who has an ongoing or significant health or disability-related concern which may affect their attendance at university should contact the DAS ( or our Mental Health team (, who will discuss the situation with you and consider what support or adjustments can be put in place.

    As ever, the HealthyDMU Hub is available to support your health and wellbeing at DMU. It will provide you with information about staying well, and how to book appointments with the Student Welfare Team. 

    All of DMU's welfare services are also currently available online should you need to access them. This includes counselling, mindfulness, masterclasses and Single Point of Access (SPA) appointments. The HealthyDMU Hub has lots of helpful resources to help support you, including information on how to stay active and how to connect with others. 

  9. Will DMUsport activity be affected by the new national restrictions?

    DMUsport will not be delivering any face-to-face sport activity until further notice.

    During the lockdown we will be offering virtual activity through #KeepDMUactive, online Strength and Conditioning (S&C) club and individual scholars.

    DMUsport will issue updates following any relevant government announcements, including what in-person activity can be offered when allowed.

  10. Will leisure facilities close in line with government guidance?

    Yes. The QEII Leisure Centre will not be open to members until further notice. All memberships have been frozen since Thursday 5th November and will be extended in line with the closure period. No action needs to be taken for this to be completed. If you have any queries concerning this then please contact for further information.

    Beaumont Park will also close.

  11. Will De Montfort Students' Union and the Campus Centre be open?

    De Montfort Students' Union (DSU) will continue to support students remotely. The DSU Advice, Activities, and DSU Voice teams will be working from home and will still be available to support students online.

    The Campus Centre, including DSU’s Reception, the Function Rooms and commercial outlets, including SUpplies & SU’s Diner, will remain closed during the lockdown. The Simply Fresh store will remain open in line with government guidance for key shops and supermarkets.

  12. I'm a member of the QEII Leisure Centre, what happens to my membership?

    I pay through my wages (staff):

    Your monthly membership payment has been frozen since Thursday 5 November 2020 and will restart when the Leisure Centre re-opens. You will be notified of the re-commencement of your payments once the facility is back open for our users.

    I pay monthly by recurring card payment:

    Your monthly membership payment has been frozen since Thursday 5 November 2020 and will restart when the Leisure Centre re-opens. You will be notified of the re-commencement of your payments once the facility is back open for our users.

    I paid in full:

    Your membership has been frozen since Thursday 5 November 2020 and will re-start when the Leisure Centre re-opens. The end date of membership will be altered accordingly once the facility is back open for our users and you will be notified of this change.

    Please contact us at if you have any further questions.

    While the Leisure Centre is closed the team will be providing live classes, challenges and advice on fitness and nutrition online. Further information is available on the QEII page.

  13. What’s happening with DMU Music?

    DMU Music will be switching to online activity for its tuition, ensembles, social impact projects and performances for the time being.
  14. Will I get a refund if I can't use my accommodation?

    We would now like to confirm that students in DMU halls (Bede Hall, Waterway Gardens and New Wharf Halls) who are not able to come back on to campus will receive a 100% rebate while they are unable to use their accommodation during this period of national lockdown.

    This will apply from 11 January and we also commit to extending this rebate if the national restrictions are prolonged. Please see details on how to apply for this rebate and full eligibility criteria on DMU’s accommodation webpage.

    The majority of DMU students live in accommodation owned and managed by external parties (ie, the contract is between the student and the private provider). We wanted to set a good example through the discount we have offered and we will now be writing to all private providers encouraging them to make similar provisions. But, please note, that we cannot force them to do so, given that the contract is between the student and private provider. Many private providers are starting to announce their own schemes. Universities UK, of which we are a member, is also lobbying for government intervention with private providers.

    DMU will additionally be donating further monies to our student hardship fund at this time. This is so we can support all students with the greatest needs, including those in private accommodation who will be facing similar issues caused by the national lockdown, but who may not receive any rent support. We’re conscious that the current circumstances impact students differently, some will be more negatively affected than others financially, so we want to bring as much fairness to the current situation as possible.

    Accommodation payments for DMU-owned halls are due on Thursday 21 January, but we’re looking to postpone this date in order to implement this rent rebate. We will confirm a revised date soon.

Return travel window

  1. I’m an undergraduate student – when does my teaching begin again in January?

    The undergraduate term will start as planned on 11 January. However, the UK Government’s latest safety guidance means universities have been asked to restrict the number of students returning to campus until at least the week commencing 25 January. For the majority of students that will mean online teaching at first.

    The only students who should arrive at DMU earlier than this are those on Health and Life Sciences (HLS) clinical/practical/placement training-based undergraduate and postgraduate programmes. The following students should return as planned between 4 and 8 January:

    • Nursing (all four fields of practice)
    • Midwifery
    • Paramedicine
    • Speech and Language Therapy
    • Diagnostic Radiography
    • Audiology
    • Social Work (placement and placement preparation only)
    • Pharmacy (MPharm)
    • Physician Associate
    • Forensic Science
    • Pharmaceutical and Cosmetic Science
    • Pharmaceutical Quality by Design
    • Medical Science
    • Criminal Investigation/Policing (for practical session in the crime scene house)
    • Education Studies (placement only)
    • Biomedical Science
    • Pharmaceutical Biotechnology MSc
    • Youth and Community Development (placement only)

    All other students – including those on HLS courses (Youth and Community Development (non-placement), and ADH practical-based programmes (Foundation Art and Design, Design Crafts (final year), Fine Art, Fashion Design, Performing Arts, Drama) should now begin their studies online from 11 January and await the communication of a new and revised return timetable later in January. The Government is now urging all other students to remain in their vacation accommodation until the resumption of their face-to-face teaching, wherever possible, to minimise travel.

  2. How will I know what type of teaching I’ll get and from when?

    As outlined on our student return travel window page, the latest Government advice means that the majority of students will start the spring term with online teaching. If you are unsure how any of this applies to you, please consult your Student Advice Centre.
  3. Why are students on practical courses and placements arriving earlier in the travel window?

    This is to ensure that students who have practical or assessment elements to their learning in the early part of the term can physically return to campus. Universities also need more time and capacity, in partnership with NHS Test and Trace, to provide asymptomatic testing for all students and staff on their return. We also need to manage the flow of students to reduce the transmission risk when travelling via public transport.
  4. Do I need to get a coronavirus test before I return to campus?

    Yes. The Government has outlined to universities a clear expectation that every student should be tested on their return to campus, unless they have had a positive test within 90 days.

    For those returning between 4 and 8 January, this remains an essential part of your planned return to campus. If students do not take two lateral flow (LFD) tests (more details below) on their return to DMU then the Government advises they should self-isolate for 10 days instead.

  5. How do I get tested ahead of face-to-face teaching?

    If you have spent the winter break in an area where mass community testing is on offer, you should take a test and only travel back to university if the result is negative.

    Otherwise, get yourself tested by taking two lateral flow tests, three days apart upon your return (and then at least twice weekly until further notice).

    You should also limit your social contact and interaction with other students between these two tests. Book them in the week before your face-to-face teaching resumes.

    If you test positive (following one positive lateral flow test and a confirmatory PCR test) you will need to remain in self-isolation for 10 days in your term-time accommodation.

    You must also report this to the university by completing our form and complete the self-isolation form to let the university know that you’re unable to attend any scheduled face-to-face teaching.

    You can get lateral flow tests at our testing centre at The Watershed in Upperton Road.

  6. When will the DMU testing centre be open?

    Our testing centre at The Watershed reopens on Tuesday 5 January. Appointment bookings are now available, you will be able to book them using the tile on MyDMU.

    It is vital to take regular tests once you are back on campus.

  7. How do I find out more about lateral flow testing at DMU?

  8. When will the Government be reviewing the student return to campus measures?

    The Government will be reviewing these latest guidelines in the week commencing 18 January and will provide further information to universities during that week. Only those students on programmes specified for an earlier return will be returning to campus before 25 January.

    On the basis of this review, the Government will be asking universities to plan for the staggered return of further students, prioritising those who will most benefit from in-person provision.

    If you feel that you have exceptional circumstances that mean you may need to return to campus earlier than the date specified above, please contact your Student Advice Centre.

  9. I stayed in my term-time accommodation over the winter break. Can I access facilities on campus?

    Where students have stayed in their term-time accommodation (private accommodation or university halls) over the winter break, and for those who have to return to access appropriate study facilities, we will continue to ensure you are well looked after and supported. This will include keeping open the Kimberlin Library and other study spaces which can operate in a Covid-secure way.

    However, unless you are on one of the specified early-return courses, (see above) your teaching will remain online for now. We will be following Government guidance and working with local authorities in the region and Public Health England to resume face-to-face teaching as soon as practicably possible and ensure consistency of access for students, whether they have travelled home for Christmas or stayed in term-time accommodation.

  10. I am a commuter student. Can I still come on to campus before 25 January?

    No. The Government’s safety guidelines say commuter students should not come onto campus to access facilities such as the Library, unless they are on one of the specified early-return courses. Exceptions are allowed, including students without access to appropriate study spaces or facilities in their vacation accommodation and those requiring additional support, including those with mental health issues. If in doubt, please contact your Student Advice Centre.
  11. What is the advice for international students around returning to the UK?

    The undergraduate term will start as planned on 11 January and the postgraduate semester on 1 February. However, as a result of the new developments, universities have been asked to restrict the number of students returning to campus until at least the week commencing 25 January.

    The Government’s advice for international students travelling from overseas for the spring term is to consider whether they need to travel to the UK at this time, particularly if their course does not require them to be on campus from 4 January. Those students should consider delaying if travel arrangements can be rearranged without undue costs. If travel cannot be rearranged, international arrivals must complete a passenger locator form on arrival in the UK, and passengers travelling from a country not on the exemption (travel corridor) list will need to self-isolate in their accommodation for 10 days.

    International students already in the UK are being urged to remain in the UK where possible.

  12. If I’m travelling back from overseas, will I need to get tested and quarantine for 10 days on arrival?

    International arrivals are required to complete a passenger locator form on arrival in the UK, and passengers travelling from a country not on the exemption (travel corridor) list will need to self-isolate in their accommodation for 10 days. There is now the option to take a Covid-19 test from a private testing provider (at students’ own cost) after five days of self-isolation, with a negative result releasing you from the need to isolate. See the Government's guidance on test-to-release for international arrivals.
  13. I’m an EU student – what do I need to do?

    The UK has now left the EU. In order to continue to live in the UK after Thursday 31 December 2020, students from the EU will need to have immigration permission which can be gained by applying for the EU Settlement Scheme (settled and pre-settled status).

    There are a number of important steps that all EU/EEA or Swiss students need to take in order to continue living in the UK after Thursday 31 December 2020. Please use the UK Government website to find out more about what you need to do.

  14. What if I haven't received my Biometric Residence Permit (BRP)?

    The university has already contacted those students whose BRPs it has received and has arranged to send them by secure post. However, we are still waiting for many students’ BRPs from the Home Office.

    You are advised not to travel outside the UK without your BRP, as this is proof of your immigration permission and you will usually need to present when you re-enter the UK.

    If you have not yet received your BRP and you decided to travel home, you should have completed the online form to inform the Home Office that your BRP has not arrived to cancel delivery of your BRP.

    You will need to apply for a temporary replacement BRP visa while in your home country to allow you to re-enter the UK. This costs £154. You would need to make your application through the Home Office BRP page – go to the section ‘If you’re outside the UK’ and select ‘Apply for a replacement BRP visa’. Please be aware that you may not receive your replacement visa before you are due to return to the UK.

    The replacement BRP visa only allows a single entry to the UK. Once you are back in the UK, you would then need to apply for a new Biometric Residence Permit, within three months of your return. The standard cost of a replacement BRP card is £75.20.

  15. I am a new student; when is the last date of arrival in the UK?

    As some students may be experiencing delays in travelling, the university has reviewed the last date of arrival for new students. Where a student specifies they are not able to arrive in the UK by Monday 11 January 2021, the university may notify UK Visas and Immigration that they may now arrive in the UK no later than Tuesday 6 April 2021.

    Students who have received their CAS and begun their course in September 2020 via the VLE will be required to complete the ‘Latest Date of Arrival Extension' web form to ensure that the appropriate action can be taken. This should be returned no later than Monday 4 January 2021.

    While this new date will allow you to continue to use the VLE materials for a longer period of time, if you are able to travel before 6 April 2021 we strongly recommend that you make arrangements to do so. Arriving later may have a detrimental impact on your studies, your overall student experience and your eventual degree outcome, we therefore urge you to arrive as soon as is physically possible.

    If you have already applied for your visa and have been returned a travel vignette (visa sticker) in your passport, this will be valid for three months from the date of issue and may expire before your new expected arrival date. You may need to apply to UK Visas and Immigration for a new travel vignette in order to be able to enter the UK later than previously planned. We will send more information on how to do this once we have received your completed ‘Latest Date of Arrival Extension' web form and your updated arrival date is confirmed.

Your teaching and learning

  1. How will teaching and learning work this year?

    This year certain aspects of the university’s teaching, learning and assessment provision are being delivered through more flexible, digital methods but remain broadly equivalent to what would have been offered in a normal year. In 2021-22 we will continue to follow UK Government guidance and adopt measures to keep our students and staff safe. This may include offering some contact hours and other elements of our provision via online technology. We remain committed to excellent teaching and will support our students to progress in their studies and have the opportunity to reach their learning outcomes as part of their preparation for the future. Find out more about these measures on the Your DMU Future webpages.
  2. How will exams and assessments run this academic year?

    Given the ongoing restrictions and physical distancing requirements needed to reduce the transmission risk of Covid-19 locally and nationally, and after consulting with the student community, DMU has decided that we will not be running any face-to-face exams during the 20/21 academic year. Therefore, exams (including resits) are to be held online.

    Earlier in the year, the system we had in place was for 24-hour exam periods. However, following lessons learned in the spring and summer, student engagement and feedback and ongoing dialogue with De Montfort Students’ Union (DSU), we are currently reviewing our approach this time round.

    We are currently working with faculties and module leaders to determine the optimum mode and process for online exams and assessments for their respective courses. A number of academic, structural and technical issues are also being considered to ensure all of our students receive a fair and robust mode of assessment. It’s our firm commitment you will all get the opportunity to achieve the outcomes you deserve.

    Once arrangements are finalised we will communicate the final plans through our regular student channels and issue guidance to support you on the exams webpage. As normal, examination schedules will be published on MyDMU and your module leader or module tutor on Blackboard can also provide information on when you are expected to take your examinations.

  3. I’m worried I don’t have all of the IT software to study effectively, how will you support me?

    We have reviewed our teaching to consider the IT requirements that are necessary for students to successfully complete their studies. We have expanded the provision of software that we provide to students and developed technical solutions, such as remote access to laboratories. We recognise that some students may have difficulties in accessing an appropriate computing device to enable them to complete their studies. We have worked with colleagues in student support to identify those students with greatest need, and where necessary will work to provide students with access to computing resources.
  4. As lots of my learning is online, why do I have to pay full tuition fees?

    We know that university is a significant investment in your future and for you personally, so we work extremely hard to ensure we offer value for money in all that we do.

    We have been determined to ensure that, while observing the national restrictions required by the Government to fight the Covid-19 pandemic and following government guidance, we are still offering students the teaching they require to provide the opportunity to achieve learning outcomes and progress in their studies.

    Central to our planning are two important principles: firstly, the health and safety of our staff and students is paramount, and secondly, a strong commitment to ensuring that the teaching, learning and support we offer is broadly equivalent to our usual offering, so that our students are able to receive high-quality education.

    Through a combination of pre-recorded online lectures, live online teaching, and on-campus teaching where this is possible (considering social distancing and lockdown requirements), all students still have a full portfolio of teaching. We have worked to make sure that students have as much access as possible to the expertise of our highly-skilled academic staff and technicians, within the government restrictions.

    This has involved the hard and dedicated work of our lecturers and support staff – including librarians, student advisers, welfare officers, ITMS, security, estates management, lab technicians, student recruitment officers, international student support and many more.

    We’re also working hard to ensure all our students have the opportunity to access a wide range of specialist resources and subject-specific software, collaborative tools and digital platforms, student support around careers and placements, health and wellbeing, finance and library and learning resources. We have invested in additional resources, including extra electronic databases, LinkedIn Learning provision and writing support via Studiosity. We have also significantly increased the number of computers and other IT equipment that we have available to students, including those in hardship.

    We have also invested heavily in making sure our campus is as safe as possible for the thousands who have returned to campus from 5 January.

    Our central priority is to ensure that the highest-possible quality of the student experience we can offer is made available to all students whatever wider restrictions are in place, and to give students value for the fees that they pay.

    On this basis, all tuition fees will be as advertised on our website.

    We, of course, continue to support the work of Universities UK, the representative organisation for universities, who are trying to a keep dialogue with Government open on this issue on behalf of the sector.

    In addition, we continue to comply with the requirements of the Office for Students in offering broadly equivalent provision of a high quality, with reliable standards and the opportunity for positive outcomes for all students. We also continue to focus on maintaining the quantity and accessibility of the provision we have been able to offer during the pandemic.

    In line with recommendations from the Office of the Independent Adjudicator (OIA), if you have any concerns around the provision we have offered, in the first instance we would encourage you to raise your initial concerns with your module or programme lead, or your personal tutor to try to find a resolution that is acceptable to all. If you have trouble contacting the person you wish to speak to please ask your Student Advice Centre for help.

    If this is not possible, you can access the university complaints process. Students who wish to raise a complaint should in the first instance complete the complaint webform on our website. There is more information about this process on our student complaints procedure page.

    If you remain dissatisfied with the decision of the university once the complaints process has been completed, you can seek a review by the OIA. The OIA has useful guidance on tuition fees on its coronavirus FAQ section.

  5. What is happening with DMU Global?

    While overseas DMU Global opportunities are not currently possible, the university will review Government advice, and if travel is permitted, we hope to offer a small number of extra-curricular opportunities in the early summer of 2021.

    Provided this is possible and that you are eligible, you will be able to apply the DMU Global High Flyers Award to one of these trips, as it is valid for your entire first year of study. Further information is available on the DMU Global FAQs page.

    From term one, students will be able to participate in our full range of campus-based activities. You can learn a foreign language, including Mandarin, French, German, Spanish, Japanese and Arabic. Students can also participate in other opportunities such as Teach English as a Foreign Language Training (TEFL) and the DMU Global Intercultural Awareness Certificate.

    New for the 2020/21 academic year, we will also be launching DMU Global Online Learning which will offer students the chance to engage and learn about a range of global topics in a virtual environment, without the need to travel.

  6. What is happening with placements?

    Please liaise in the first instance with your placement tutor.

    If you are on a placement year, your main point of contact is your placement tutor. You will already have received communication directly from them. Stay in touch with them if you have questions or need advice. You can also contact the placement team based in your faculty.

    Students on HLS placements should look out for information sent by their link tutor or usual placement academic contact, and the HLS placement team.

    If you are looking for a placement, we recommend seeking the help of your faculty-based placement team, which can help you with identifying placements you could apply for, writing a good application, and preparing for the specific types of interviews and assessments used by different employers.

    It is important to get this personalised and specialist support, rather than try to apply on your own. Employers have moved their application processes onto virtual platforms and therefore you will benefit from preparation and guidance on how to succeed in these online processes.

    To get in touch with your faculty-based placement team, contact:

  7. I’d like to make a complaint, how can I do this?

    We’re sorry if you feel dissatisfied or disadvantaged by anything in light of the current situation. If you’d like to make a complaint about anything relating to Covid-19, please email us at and we will look into this for you as soon as possible. You can find out more on our student complaints procedure page.

Your life on campus

  1. Do I need to wear face masks on campus?

    To ensure that we are able to deliver a safe learning and teaching environment, you will be required to wear a face mask during face-to-face teaching sessions. We have taken this decision because it will enable us to deliver as much face-to-face teaching as is possible in line with social distancing guidelines.

    All students will be provided with two re-usable face masks. It is important that you always bring your face mask when you come to campus as it is your responsibility to protect yourself and others from the further transmission of Covid-19.

    We recognise that in some instances, students and staff may not be able to wear a face covering. You can find our full guidance on our dedicated face coverings web page.

  2. What are the current rules for household mixing?

    In general, you must not meet people socially. However, you can exercise or meet in a public, outdoors space with people you live with, your support bubble (or as part of a childcare bubble), or with one other person. You should minimise time spent outside your home. When around other people, stay two metres apart from anyone not in your household - meaning the people you live with - or your support bubble. Where this is not possible, stay one metre apart with extra precautions (e.g. wearing a face covering).

    You must not meet socially indoors with family or friends unless they are part of your household or support bubble. This applies to university accommodation in the same way as any other household and households cannot be mixed under the current UK Government guidelines.

  3. What do I do if people in my accommodation aren’t following the lockdown restrictions?

    If you see instances of rule breaking at your accommodation please report it to our Security team by calling 0116 257 7642.
  4. How is DMU making sure the campus and my accommodation is clean and safe?

    We have made extensive plans to make the campus as safe as possible, as well as ensuring we comply with – or exceed – Government guidelines and the wider advice from national bodies such as the NHS and Public Health England (PHE). We have outlined what we have put in place on our health and safety measures page.

    Please take some time to read through these, as we will also ask you to play your part by complying with all necessary measures to ensure everyone can have the best DMU experience possible.

    All DMU-owned and nominated halls will be following the relevant government guidelines. Increased cleaning of reception areas, common rooms, corridors and laundry rooms will be maintained throughout your stay, including detailed cleaning of all access readers, touchpoints, rails and handles.

    Social distancing measures have been implemented in public spaces as well as procedures to promote good hand hygiene. Our priority is to create and maintain a safe environment for our students and staff. For more information about the advice, guidance and measures DMU is taking regarding accommodation, see the Your DMU Safety accommodation page.

  5. How can I access the Kimberlin Library and other study spaces on campus?

    Kimberlin Library and our study spaces are open to students, with reduced capacity to allow for social distancing. You will still be able to borrow books and other materials (including AV) and use library PCs within safe distancing arrangements. For more information, please visit our page on using campus facilities.

    The library is continuing to develop its enhanced package of support and online resources for you to access. You can learn more about this on our teaching and learning page.

  6. What are you doing about confirmed cases of Covid-19?

    Following UK Government guidance, we have created a clear plan to follow in the event that a case of Covid-19 case is diagnosed on campus. You can find out more information about this on our confirmed case management page.

    We are also working closely with Leicester City Council and its Director of Public Health on these matters. We have implemented DMU Safe Trace, our test-and-trace system, which we ask for all students and staff to use by scanning a QR code on their smartphones when entering and exiting university buildings. This is so we can contact students and staff who have come into contact with any potential cases on campus.

  7. How many cases of coronavirus have been confirmed at DMU?

  8. Are leisure facilities open?

    The QEII Leisure Centre is currently closed. You can find the latest information on the The QEII Leisure Centre page or contact if you have any questions.

    While the Leisure Centre is closed the team is providing live classes, challenges and advice on fitness and nutrition. See the fitness class schedule and get more information on the QEII page.

  9. What is happening with winter graduation ceremonies?

    After careful consideration, the university has taken the difficult decision to postpone our winter graduation ceremonies, planned to take place in January 2021. At DMU, our graduation ceremonies are a unique and premium experience and it is with great reluctance that we have made this decision. The health and safety of our students, guests, staff and wider community are an absolute priority and the ongoing uncertainties and restrictions concerning travel and indoor gatherings are such that we cannot plan and safely operate the winter ceremonies. Many of our students and their guests are also likely to be prevented from attending their ceremony due to regional restrictions.

    We continue to closely monitor government guidelines and will update this page with further information about our plans for ceremonies as soon as we are able to. Thank you for your continuing patience and understanding.

Your health and wellbeing

  1. How is DMU protecting my health and wellbeing?

    The health and wellbeing of our students has always been of the utmost importance to us, but especially so during this time when we are responding to the challenges of Covid-19. DMU already has a wide range of support and resources to help you prioritise your wellbeing during your time with us and beyond and we are working on enhancing these to make sure that whatever support you need, we are there for you.

    The Healthy DMU Hub is a one-stop-shop for students to find out more about managing their health and wellbeing at university. You can find support on mental wellbeing, physical wellbeing and other handy top tips to support you in your adjustment to university life.

  2. What should I do if I think I, or my housemates, have Covid-19?

    The Government advice if you have any of the symptoms of coronavirus – that is either a high temperature, a new, continuous cough, or a loss or change of your sense of taste or smell – is to get tested as soon as possible, and to self-isolate for at least ten days. You can find more information on the NHS website.

    If you live with someone who has the symptoms of Covid-19, which are a high temperature or a new, continuous cough, you should self-isolate for at least 10 days. You may need to self-isolate for more than 10 days if you get symptoms while self-isolating or your symptoms do not go away.

    If you need to self-isolate it is important you let the university know you will be unable to attend lectures and seminars for the duration of your self-isolation period.

    You can do this by contacting your faculty Student Advice Centre (SACs) as soon as you are able.

    If you have to self-isolate at any point during the term there will be support and advice available from the university.

  3. How will DMU support me if I need to self-isolate?

    In the first instance, we would ask any student who has been advised to self-isolate to look at the latest NHS advice.

    We recognise the significant challenges that students could face in such situations, both in practical aspects and also how this could affect their mental health. For more information about how we will support you if you need to self-isolate, please visit our support during self-isolation page.

    If you are a student who needs to self-isolate it is important you let the university know you will be unable to attend lectures and seminars for the duration of your self-isolation period.

    You can do this by contacting your faculty Student Advice Centre (SACs) as soon as you are able.

  4. Will you be able to guarantee my safety from contracting Covid-19 on campus?

    DMU has been putting lots of measures and guidance in place to make our campus as safe and secure as possible by observing Government and PHE health and safety guidelines and protocols to the best of our ability. You can find out more about these safety measures on the Your DMU Safety webpages.

    The health and wellbeing of our students and staff is of paramount importance to us. While we want to offer as much reassurance and confidence as possible to anyone concerned or anxious about returning to campus for the new academic year, we cannot 100 per cent guarantee safety from contracting the virus on campus, which includes public highways that are outside of our control. We all have an active role and shared responsibility in protecting ourselves and each other. To find out more about this please follow our Health and Safety Principles and join our Shared commitment to keeping each other safe.

  5. What can I do if I'm anxious or worried?

    Any student who has an ongoing or significant health or disability-related concern which may affect their attendance at university should contact the DAS ( or our Mental Health team (, who will discuss the situation with you and consider what support or adjustments can be put in place.

    As ever, the HealthyDMU Hub is available to support your health and wellbeing at DMU. It will provide you with information about staying well, and how to book appointments with the Student Welfare Team


  1. I’m a BTEC student – how do the exam cancellations affect my application to DMU?

    The Department for Education (DfE) has confirmed it will give individual schools and colleges the option to decide whether to continue with BTEC exams in 2021. Therefore, we would encourage all BTEC students to speak directly with their school or college to clarify whether their exams will take place this year.

    Pearson, the examining body for BTEC qualifications, has reassured students that where exams cannot take place due to Covid-19, alternative measures will be put in place to ensure they are not disadvantaged. They may be offered an opportunity to sit their exams at a later date or, if this is not possible, Pearson has confirmed that students due to complete their studies in 2021 will still receive their BTEC certificate by producing evidence of their work.

  2. I’m a private candidate – how do the exam cancellations affect my application to DMU?

    We expect Ofqual to confirm how grades will be awarded to private candidates in the coming days. The exam boards are still waiting for details from the Government, once the exam boards receive this information, it is then sent to exam centres.

    We have been assured the regulator of Ofqual has drawn up a range of contingency options and further consultations will begin this week, that will allow all students to progress fairly.

    Once Ofqual has completed its consultation period and published further guidance we will update accordingly. We also advise that you check the latest UCAS guidance.

International students

  1. Is it still safe to come to the UK to study?

    The health, safety and wellbeing of our students is our highest priority, so please rest assured that we are following the Government’s advice and guidance to help reduce the spread of Covid-19 and protect anyone who could be at risk.

    We are accepting new applications as normal, and will do everything we can to ensure students are still able to register on our programmes this year. In the unlikely scenario that we are required to make any changes to our programmes, deadlines or entry requirements, we will keep you posted.

  2. What do I do if I am unable to travel to DMU right now due to travel restrictions? Will this affect my visa?

    In some cases, students may encounter difficulties in attending their in-person sessions or returning to campus. The following are exceptions to attending in-person:

    1. Transport issues that make it impossible; this will apply to international students where airports are not open. Students are expected to return to the UK and campus once restrictions lift.
    2. Ill with Covid-19, have symptoms and awaiting outcome of a test or having been in contact with someone ill and required to quarantine. This will be a temporary exception with students returning once well.
    3. Otherwise required to quarantine. This will be a temporary exception with students returning once quarantine period has ended.
    4. In local lockdown. This will be a temporary exception with students returning once lockdown has been lifted.

    You still need to apply for your visa at the usual time prior to the start of the programme.

    The UK Immigration Rules require students on full-time degree programmes (including both taught and research) to have a Tier 4 visa for their time in the UK. Applying and obtaining a Tier 4 visa will ensure that you have the correct immigration permission for the duration of the course. As Tier 4 is a multiple-entry visa it will also enable you to travel home and re-enter the UK on a later date should this fit with the programme design.

  3. Due to Covid-19 I can't get copies of things I need to meet my offer conditions, pay my deposit, arrange my visa or book my flights. What do I do?

    Please email and our friendly team will be happy to help you.

    We understand the challenges students are currently facing. If you are unable to provide certificates or transcripts please contact our admissions team and let them know of any difficulties.

    Due to Covid-19 the service offered by UK Visa Application Centres (VACs) has been disrupted. For updates to the status of VACs in your country, contact:

    • TLS contact if you’re in Europe, Africa and parts of the Middle East
    • VFS global for all other countries

    If you can’t travel to campus in time for the start of the programme, we want to reassure you that you will have the option of a high-quality remote programme start.

    If you have your visa but can’t travel to the UK during the validity of your 30-day entry clearance visa, we encourage you to get in touch with your education agent or the regional team in our friendly International Office for visa support and guidance for your country.

  4. I need to show evidence of my English language to meet entry criteria. However, IELTS centres in my home country have closed. What should I do?

    We have expanded the range of online English tests that we are able to accept, including IELTS Indicator and TOEFL iBT ‘Home Edition’.

    We also offer an internal English test (DATE test) which is completely free and now available online. If you require a DATE test, please get in touch with us with your student ID and we will help you further.

  5. When can I expect to receive my CAS?

    Our Central Admissions team are working to provide all students with their CAS as soon as possible. In order to be eligible, you must have met all conditions of your offer of admission – including having paid your deposit.

    Please be patient: we have thousands of students who need a CAS and our Admissions Team will be working to get these to you as quickly as possible. You are not able to make a Tier 4 application more than three months before your programme start date so no CAS will be produced earlier than that.

  6. When should I travel to the UK?

    All students returning to university should do so during the return travel window period phased over five weeks. Students on practical courses should return first, staggered over two weeks from their normal start of term date (from 4 January). Students on all remaining courses will be offered online learning from the beginning of term on 11 January and then return to university over a two-week period from 25 January. See more information on the return travel window.

Postgraduate research students

  1. I am a research student. Can I come to campus?

    Where researchers and research students are able to work from home, they should do so, but those who require access to specialist facilities for their work should be able to do so. Anyone affected should discuss this guidance with their line manager or research supervisor.
  2. What should I do if the Covid-19 outbreak is affecting my ability to do research?

    We have developed a handbook specifically for Postgraduate Research students. Please take a look.

    There are several options to choose from if you feel that Covid-19 and the attendant issues are affecting your ability to do research:

    If you are working remotely please continue with your regular supervisory meetings in an online capacity. You will need to discuss this with your supervisors.

    If your research entails work in laboratories or studios, please liaise with your supervisory team about access. There are a number of risk assessments and safety protocols in place to ensure your safety in returning to these spaces.

    If your data collection involves human participants, talk with your supervisor for advice on possible virtual methods of data collection. Changes to your methodological approach and your research instrument may need further faculty research ethical approval.

    If you are an international student who returned home when the outbreak first occurred, you may have decided to return to Leicester. Please notify us through email at, and speak to your supervisors.

    We are regularly updating our Research Student Community Blackboard space which features recordings, slides, and other resources linked to our researcher development programme. To find the pages, go to and sign in. Scroll down to the ‘My Communities’ section and select ‘Research Student Community’. There are some online resources available providing guidance on conducting research when a pandemic is on, such as ‘doing fieldwork in a pandemic'. For NHS-related data collection, see COVID-19: Guidance for Sponsors, Sites and Researchers.

    In all cases, please keep in touch with your supervisor. If you are changing the direction of your research, or even making tweaks to your research design, there may be implications for your ethics application that you will need to consider with your supervisor.

    All key progression events, including a First Project Review, Formal Review, Probation Review or Annual Review, have been taking place online. Again, a change to face-to-face delivery of these progression events will be communicated to you via your supervisory team.

  3. Can I apply for an extension or interruption?

    If you are in your final year and able to continue with writing up your thesis but this has been delayed due to the current climate, you are able to apply for an extension to registration. The two-month extension to registration is fee free.

    To apply for the extension to registration, please speak to your lead supervisor first. Once this has been discussed please email with your request for a two-month extension copying in your lead supervisor.

    In the case of an interruption, your research programme will be paused and resume two months down the line. During this period, it is expected that you are not engaged with your research programme and will therefore not normally have access to university systems and resources but you will continue to have access to your DMU email address so that we can keep you updated during this period. You will not be charged fees for this period.

    Financial implications for interruptions depend on the source of your funding. If you are in possession of a Doctoral Loan, the Student Loans Company will be informed of the interruptions and payments will pause until you return to your studies. Should you hold a university funded scholarship, your stipend payments over the interruption period will continue, and will continue as normal after the interruption and until the end of your bursary term extended by the period of the interruption.

    If you are funded or sponsored by another body, you are advised to check with them to ascertain their expectations and support. If you are funded by UK Research and Innovation (UKRI) through one of the research councils, please look at the guidance they have issued.

    To apply for an interruption, please speak to your lead supervisor first. Once this has been discussed please email with your request for a two month interruption copying in your lead supervisor.

  4. How can I submit my thesis or undertake my visa?

    All PhD theses are now submitted electronically only.

    The electronic submission requires a text-only thesis submission through Turnitin and a USB sent to the Doctoral College (posted, if drop-off is not possible). Given current circumstances, we are able to send you a link to Zend that will permit you to upload an electronic copy of the thesis, saving you the need to send us a USB version.

    If either of the examiners requires a hard copy, we will coordinate this with your examiners.

    Do keep your supervisors updated, so exam arrangements can be initiated. Vivas are successfully being undertaken. If current conditions continue, it will be a viva by Skype, Blackboard Collaborate or Zoom or other video link. Vivas can now be undertaken face-to-face if possible – this may depend on the examiners’ needs as well as your own. Please discuss the viva setting with your supervisory team for details on whether it will be an online or face-to-face viva.

    If you have corrections to submit, you should still follow the current process: send corrections and related documentation to the Doctoral College via