Your DMU Future – Student FAQs

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Your teaching and learning

How will I be able to access online lectures? Will they be timetabled?

For the 2020-21 academic year we have committed to delivering the academic content of lectures through our online learning platforms. These teaching sessions will not be delivered live. We refer to this as asynchronous learning. 

While these lectures will not be formally timetabled, each module will have a scheduled set of learning activities so that you will progress through your studies on a week-to-week basis. 

Any learning which requires a particular time of day will be included in your timetable, including both online and face-to-face learning. Your lectures will be available at a specific time each week and will not be timetabled. However, we can assure you that your lectures will be available before any live teaching, so you have the content readily available for your session. 

Any live content will also be made available in a virtual version, for those students who can’t make it to the online session or to campus. For example, students who are shielding, have caring responsibilities or have concerns about using public transport, can virtually attend a session after it has been delivered live, via DMU Replay or Blackboard Collaborate. 

Timetables will be released for continuing students on 28 September 2020 and will be available for new students a few days later.

Is there a chance we will go back to physical lectures sooner if the situation improves in the next academic year?

We have committed to delivering our lectures online for the entire 2020-21 academic year. However, for your other forms of teaching we will of course continue to review advice from the UK Government and Public Health England. The health and safety of our students and staff is of paramount importance to us.

How will seminars happen if all lectures are going to be online?

Seminars will be a mixture of both online and face-to-face (in person) learning. All of these sessions will be delivered live. In an online environment the seminar will be led by your academic tutor through our learning platforms Blackboard Collaborate and MS Teams. 

In online seminars (what we refer to as synchronous learning), you will have the opportunity to ask questions and interact with your fellow students through the likes of a chat box function. 

Face-to-face seminars will take place on campus. The student numbers in these seminars will be less than in the online seminar as there will be a need to follow social distancing guidelines. 

In most circumstances you will have the same tutor for the online seminar of the module that you are studying as you will have for the face-to-face seminar. 

We recognise that online seminars require different skills for students and staff than in a face-to-face session. We have provided extensive guidance and training to staff to prepare them to deliver the best teaching experience possible. We will also be providing training to students and guidance so that you can get the most out of your learning and this will be ready for you before term starts.

Will I get face-to-face contact time with academics?

Our plan is that all students will have teaching that is delivered in a face-to-face environment. It is likely that there will be some differences in the amount of face-to-face content depending on the nature of the subject being studied. 

We also recognise that is important that students are able to meet with their academic and personal tutors on a one-to-one basis. This will be facilitated via online office hours and, where safety guidelines and social distancing can be observed, we also hope that it will be possible for you to meet one-to-one, in person, with your lecturers by appointment.

Will I get regular contact with my personal tutor?

You will be able to schedule online appointments to discuss relevant issues with your personal tutor. In addition, where safety guidelines and social distancing can be observed, you will also be able to meet one-to-one with your personal tutor by appointment.

What percentage of teaching time will be available on campus?

We have committed to delivering all lectures online to ensure that we can support all our students in their learning. We took this decision because social distancing guidelines from the UK Government and Public Health England meant that this was the only way to deliver teaching to a large group of students in a safe environment. 

We want to deliver as much teaching on campus as possible. This means reviewing how many people can safely be in teaching rooms across the campus and modelling our on-campus teaching based on UK Government and Public Health England social distancing guidelines. 

All students will have weekly on-campus opportunities, in a combination of teaching, study support including access to specialist spaces, Library access, access to student support facilities, and access to social facilities. The actual percentage will differ according to your programme of study.

For practical courses, what will be the arrangements for access to workshops, studios and laboratories?

We have already developed technical solutions in the 2019-20 academic year to enable students to have remote access to the likes of laboratory computers. This means that students are able to perform experiments and run tests.

We recognise that many of our academic subjects require students to have a physical access to workshops, studios and laboratories on campus. We want to give students on practical courses the access that they need in order to learn. Some courses are working on supplying students with the materials they need outside of their study areas, which will also help students who aren’t able to get onto campus.

It’s our priority to get students into the practical spaces – it may be at different times of the day – but it will be the most effective way of learning we can offer. As soon as the arrangements are clear, we will let you know.

How will online lectures work for practical courses?

We will be giving our lecturers access to laboratories and workshops on campus to pre-record lectures for our practical courses, so that they can do practical demonstrations as part of those lectures. The lecture will still take place online but it will feature a practical demonstration to ensure that students can learn the practical aspect of their course, even if they can’t make it onto campus.

How will I be able to access the Kimberlin Library and other study spaces on campus?

Kimberlin Library and our study spaces will be open to students when the new term begins (with reduced capacity). You will still be able to borrow books and other materials (ncluding AV) and use library PCs within safe distancing arrangements.

The Library team continue to develop their enhanced package of support and online resources for you to access. Take a look here to find out more.

What is happening with DMU Global?

While overseas DMU Global opportunities are not currently possible, the university will review government advice, and if travel is permitted, we hope to offer a small number of extra-curricular opportunities in the early summer of 2021. 

From term one, students will be able to participate in our full range of campus-based activities. You can learn a foreign language, including Mandarin, French, German, Spanish, Japanese and Arabic. Students can also participate in other opportunities such as Teach English as a Foreign Language Training (TEFL) and the DMU Global Intercultural Awareness Certificate. Opportunities will be launched from late September 2020 and details can be found on the DMU Global website

New for the 2020/21 academic year, we will also be launching DMU Global Online Learning which will offer students the chance to engage and learn about a range of global topics in a virtual environment, without the need to travel.

I’m worried I won’t have all of the IT software to study effectively, how will you support me with this?

We have reviewed our teaching to consider the IT requirements that are necessary for students to successfully complete their studies. We have expanded the provision of software that we provide to students and developed technical solutions, such as remote access to laboratories. We recognise that some students may have difficulties in accessing an appropriate computing device to enable them to complete their studies. We have worked with colleagues in student support to identify those students with greatest need, and where necessary will work to provide students with access to computing resources.

As lots of my learning is online, why do I have to pay full tuition fees?

We know that university is a significant investment in your future and for you personally, so we work hard to ensure we offer value for money in all that we do. 

Our revised planning for the next academic year was required by governments across the UK bringing in lockdown restrictions as a result of the Covid-19 pandemic. Central to our planning are two important principles: firstly, the health and safety of our staff and students will be paramount, and secondly, a strong commitment to ensuring that the teaching, learning and support we offer is broadly equivalent to our usual offering, so that all our students are able to receive the education they want and deserve, within the evolving national restrictions. 

You will continue to receive a full portfolio of teaching, including lectures (online), online live teaching, and as much on-campus teaching as is compatible with safe distancing requirements (this is what we mean by blended learning). 

We’re continually planning and reviewing what the evolving restrictions will mean for smaller-scale and more interactive teaching - including face-to-face workshops, seminars, tutorials, lab work, practice-based teaching events, etc - and will update you as soon as we’re able to. 

We’re also working hard to ensure all our students have the opportunity to access a wide range of specialist resources and subject-specific software, collaborative tools and digital platforms, student support around careers and placements, health and wellbeing, finance, library and learning resources, social media to build and develop networks, communities and friendship groups, as well as a wide range of social activities delivered appropriately within the current and evolving restrictions, including music, sport and student societies. We have invested in additional resources, including extra electronic databases and book access in the library as well as LinkedIn Learning provision and writing support via Studiosity. We have also significantly increased the number of computers that we have available to students and staff to enable the successful delivery of learning and teachin. Please check our website for further updates on the support available to students. 

On this basis, all tuition fees will be as advertised on our website. Our central priority is to ensure that the highest possible quality of the student experience we can offer is made available to all students whatever wider restrictions are in place at the start of the academic year, and to give student maximum value for the fees that they pay.

Some universities in other countries have committed to distance-learning for their first semester to ensure safety and save on students’ accommodation costs. Why haven’t DMU students been offered a choice? Especially for subjects that could be transitioned to 100% online study?

We have committed to providing students with a package of blended learning over the next academic year. While we recognise that there will be a significant amount of learning delivered via online platforms, we are also committed to ensuring that we can provide as much face-to-face teaching as possible.

How can I find out more details about exactly how my course is going to be run from the autumn in terms of the mix of online and face-to-face teaching?

We are adding information to our DMU Future page as we update our policies in line with UK Government policy and advice from Public Health England. We are presently working through our timetable schedule for the next academic year.

Timetables will be released for continuing students on 28 September 2020 and will be available for new students a few days later.

If large scale lectures are going to be delivered online in the new academic year, will I need to attend university in person?

At DMU, we are currently assessing how our degree programmes can be taught in the coming academic year – we are committed to giving students as much advanced notice as we can of any changes that may be necessary.

At present, we can confirm that all large-scale lectures (that is, where the group size is large and there is no expectation of interactivity) will be online for the full academic year. Most of these lectures will be asynchronous, i.e. pre-recorded, not delivered as a live stream. As soon as decisions have been made about the lecture delivery on students’ programmes, we will update them.

We’re continually reviewing what the evolving restrictions may mean for smaller-scale and more interactive teaching - including face-to-face workshops, seminars, tutorials, lab work, practice-based teaching events, etc. This is a complicated and evolving process that will take into consideration evolving UK Government guidelines, but we will keep our students updated as soon as further information is available.

We believe that, with the health and safety measures being implemented across campus and with the opportunities for face to face engagement being put into place across all programmes, students should attend university in person throughout the next academic year unless personal circumstances (such as illness, shielding, care responsibilities, etc.) prevent them doing so, or national restrictions indicate otherwise. We therefore expect all of our students to be on campus in order to gain as full a DMU experience as possible.

All updates will be posted both on Blackboard and, as appropriate, included in the COVID-19 information pages and communicated to you via email.

Your life on campus 

Do I need to wear face masks on campus?

To ensure that we are able to deliver a safe learning and teaching environment, you will be required to wear a face mask during face-to-face teaching sessions. We have taken this decision because it will enable us to deliver as much face-to-face teaching as is possible in line with social distancing guidelines.

All students will be provided with two re-usable face masks. It is important that you always bring your face mask when you come to campus as it is your responsibility to protect yourself and others from the further transmission of COVID-19.

Will I be able to move into campus accommodation in September? How will you ensure accommodation is safe when I move in?

You can rest assured that all DMU-owned and nominated halls will be following the relevant government guidelines. Thorough cleaning will take place prior to your arrival with increased cleaning of reception areas, common rooms, corridors and laundry rooms being maintained throughout your stay, including detailed cleaning of all access readers, touchpoints, rails and handles.

Social distancing measures have been implemented in public spaces as well as procedures to promote good hand hygiene. All will be reviewed and updated as the situation evolves but our priority is to create and maintain a safe environment for our students and staff.

Your health and wellbeing

What is happening with sports and societies – will I be able to take part in activities?

DMUsport will work within Government, National Governing Bodies for sport (NGBs) and UKactive guidelines to ensure all activities are COVID-19 safe for students and staff for the academic year 2020/21, and plan to offer as much sport and physical activity sessions for all abilities as possible within those guidelines.

The DMUsport team are committed to delivering in-person activity where it is safe and possible to do so. We will continue to support student groups and individuals virtually to ensure there is access to activity where in-person activity is not available.

What safety measures have you put in place to ensure you’re protecting my health and wellbeing?

The health and wellbeing of our students has always been of the utmost importance to us, but especially so during this time when we are responding to the challenges of Covid-19. DMU already has a wide range of support and resources to help you prioritise your wellbeing during your time with us and beyond and we are working on enhancing these to make sure that whatever support you need, we are there for you.

The Healthy DMU Hub is a one-stop-shop for students to find out more about managing their health and wellbeing at university. You can find support on mental wellbeing, physical wellbeing and other handy top tips to support you in your adjustment to university life.

We want you to be able to experience our campus safely, so we’re implementing thorough safety and hygiene measures across our buildings including hand sanitiser points, one-way systems where possible, enhanced cleaning measures and more. Your safety is another reason we will require you to wear face coverings in teaching spaces. We're still working on some of the details, but please be reassured that our campus will be open from October 2020 with the relevant safety measures applied.

International students

As an international student, do I need to be in Leicester to complete my degree if my lectures are online?

The package of learning that we have developed for the next academic year is based on students being able to engage with learning as a UK resident student. No programmes will be offered fully online; all programmes will have a live, on campus element.

Is it still safe to come to the UK to study?

The health, safety and wellbeing of our students is our highest priority, so please rest assured that we are following the government’s advice and guidance to help reduce the spread of COVID-19 and protect anyone who could be at risk.

We are accepting new applications as normal, and will do everything we can to ensure students are still able to register on our programmes this year. In the unlikely scenario that we are required to make any changes to our programmes, deadlines or entry requirements, we will keep you posted.

When should I book accommodation?

International students can book accommodation as soon as you have made us your firm choice, either by paying deposit or confirming via UCAS.

Can I cancel my accommodation booking? Can I get refund of the accommodation if I wouldn't study in the UK until Jan 2021?

If you have booked accommodation through DMU but are prevented from travelling to the UK because of government-imposed lockdowns or travel restrictions (either by the UK government or other relevant national governments), or if you withdraw or decline your place at DMU, then we will cancel your accommodation booking and refund your booking payment. This also applies if you decide to defer your place at DMU until 2021. We would ask you to notify us of any change by no later than Friday 9 October 2020 by emailing accommodation@dmu.ac.uk.

If you do not do so by this date, please note that you will remain liable for the full accommodation contract. (Please note that this only applies to bookings made through the DMU accommodation booking service.)

Will I need to pay for my accommodation during quarantine?

All halls of residence booked through the DMU Accommodation Office are providing 14 days free accommodation for all students required to quarantine who arrive before the 30 October 2020.

If borders are still closed or there is a second pandemic wave, can students start their course online from their home country and then come over when they are allowed to/it is safe to come (i.e., Jan 2021)? And will I then need a visa?

We are planning for students to be on campus but recognise that this may not be possible for some. This is why we have designed the blended learning approach – recorded lectures that can be accessed any time, seminars delivered both live and recorded, online student support. You need to apply for your visa at the usual time prior to the start of the programme.

How will the time difference be managed of the online study?

All live sessions will be streamed at UK time. Recorded lectures and seminars can be accessed any time.

How do I apply for in-sessional English courses and how will they be delivered?

These will be delivered in a similar way to our main courses and the Centre for English Language Learning (CELL) will be sending out information as part of welcome week.

Is DMU running an airport pickup service?

Yes, we will be operating a free bus pick-up service from London Heathrow airport (LHR) on key arrival dates, which will take you directly to the DMU campus.

We will be operating the pickup service on the following three dates in September, to coincide with the start of the student welcome programme:

We can accept bookings from new students with scheduled flight arrival times up to 16.00 on each pick-up date.

If you can, we recommend that you schedule your flight to coincide with our airport pick-ups, because this free service will take you directly to the DMU campus.

Seats on airport pick-ups are limited. To secure your place, we recommend booking online as soon as you are able to. Online booking will close 10 working days before each pickup date.

You can find out more here.

If you have any questions about travelling to Leicester or need further information, please email us at arrivals@dmu.ac.uk.

Due to COVID-19 I can’t get copies of things I need to meet my offer conditions, pay my deposit, arrange my visa or book my flights. What do I do?

Please email studentvisaenquiries@dmu.ac.uk and our friendly team will be happy to help you.

I need to show evidence of my English language to meet entry criteria. However, IELTS centres in my home country have closed. What should I do?

To support students we have expanded the range of online English tests that we are able to accept, including IELTS Indicator and TOEFL iBT ‘Home Edition’.

We also offer an internal English test (DATE test) which is completely free and now available online. If you require a DATE test, please get in touch with us with your student ID and we will help you further.

What should I do if I can't get hold of transcripts certificates or references?

We understand the challenges students are currently facing and so we are going to waive academic references for our September/October 2020 intake. If you are unable to provide certificates or transcripts please contact our admissions team and let them know of any difficulties.

The Visa Application Centre (VAC) in my home city is currently closed. What do I do?

Due to COVID-19 the service offered by UK Visa Application Centres (VACs) has been disrupted, and many centres remain closed. Some VACs are now resuming services, where local restrictions allow. For updates to the status of VACs in your country, contact:

  • TLS contact if you’re in Europe, Africa and parts of the Middle East
  • VFS global for all other countries

If you can’t travel to campus in time for the start of the programme, we want to reassure you that you will have the option of a high-quality remote programme start.

I have my visa but can’t travel to the UK during the validity of my 30-day entry clearance visa. What can I do?

We encourage you to get in touch with your education agent or the regional team in our friendly International Office for visa support and guidance for your country.

When can I expect to receive my CAS?

Our Central Admissions team are working to provide all students with their CAS as soon as possible. In order to be eligible, you must have met all conditions of your offer of admission – including having paid your deposit.

Please be patient: we have thousands of students who need a CAS over the summer and our Admissions Team will be working to get these to you as quickly as possible. You are not able to make a Tier 4 application more than three months before your programme start date so no CAS will be produced earlier than that.

I have received my CAS but I am not required to be on-campus at the start of the academic year. When do I need to make my visa application?

Students are advised to apply for their CAS as early as possible. Once you have received your visa we request that you send a copy to our Immigration and Compliance Team at studentvisaqueries@dmu.ac.uk.

Why do I need a Tier 4 visa if I don’t need to be in the UK for the whole of my course due to remote learning?

The UK Immigration Rules require students on full-time degree programmes (including both taught and research) to have a Tier 4 visa for their time in the UK. Applying and obtaining a Tier 4 visa will ensure that you have the correct immigration permission for the duration of the course. As Tier 4 is a multiple-entry visa it will also enable you to travel home and re-enter the UK on a later date should this fit with the programme design.

Postgraduate research students

I'm interested in studying a research degree at DMU, can I still apply?

We welcome all new applications and are working hard to continue processing everything as normal. The information on this page will provide you with information on how to apply.

We offer 3 intakes per year: October, January and April. Click here for more information on how to apply.

I have an unconditional offer from DMU, will this change?

If you have received an unconditional offer to study at DMU then this will remain unchanged and your offer to study with us still stands. While the current circumstances mean things are changing frequently, please rest assured that your unconditional offer is secure and we look forward to welcoming you to DMU when the next academic year starts.

If you have any questions, please do not hesitate to contact our admissions team on pgradmissions@dmu.ac.uk.

I have a conditional offer from DMU, what happens now?

We’d like to assure you that if you hold a conditional offer to study with us then this still stands. If you require any support in meeting the conditions of your offer, please do not hesitate to contact our admissions team on pgradmissions@dmu.ac.uk.

I've been invited to an interview, will this still be going ahead?

Interviews of research degree applicants will take place via video conference (e.g. Skype or MS Teams), and these will continue to take place as normal. If you do have any questions, please contact our admissions team on pgradmissions@dmu.ac.uk.

I have accepted my offer. Will I still be able to start at DMU in October 2020?

As things currently stand, the academic year will run exactly as normal, with a new academic year starting in October 2020. If any changes are proposed, either to the timelines, or to the mode of delivery (e.g. by distance-learning due to COVID-19), we will keep you updated.

 

 
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