Your DMU Future – Student and applicant FAQs

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Student travel window in December

How can I find out about what form the classes will take in the next semester?

We plan to resume our blend of online and in-person sessions when possible in January, although we are awaiting further government guidance.

I am a Health and Life Sciences student on my placement – will I able to return home for Christmas if my placement means that I cannot travel within the ‘student travel window’?

We’re seeking clarity on how the Government announcement of a ‘student travel window’ will affect our students on placements in health and social care settings and are working closely with Public Health England to finalise these plans. We will inform you at the earliest opportunity via the usual communications channels, but if you have any concerns, please do get in touch with your personal tutor, programme leader or placement lead.

I am on my placement year, will the ‘student travel window’ apply to me?

If you are working remotely during your placement and living away from home, but wish to return home for Christmas, please adhere to the Government advice and guidance and travel during the planned ‘student travel window’.

If you are working physically at your organisation, we recommend that you have a conversation with your manager about when you should return home. However, this will be down to the discretion of the employer.

Please speak to your employer in the first instance about these arrangements if you have any doubts.

Can I continue to access studio and other practical workspace once my teaching has moved online?

Current government guidance indicates that although timetabled teaching must move online no later than 9 December, study spaces such as the Library and studio and practical workspaces can remain open for individual student work. Please keep in mind that you are still expected by the Government to be tested for Covid-19 ahead of travelling to your home from your accommodation and that if you test positive, you must still self-isolate according to guidelines, even if the isolation period then encompasses Christmas.

Can I return home if I’m unable to complete a test during the travel window?

Students are strongly encouraged to undertake testing before travelling home from university. However, there is no formal requirement for a student to self-isolate if they have not accessed testing prior to travelling home. We want students to travel home as safely as possible and follow the end of term guidance, travelling either in the ‘student travel window’ between 3-9 December if not symptomatic, or after isolating if they have been symptomatic, tested and advised to do so by NHS Test & Trace.

What is going to happen with my face-to-face classes and with the face-to-face examinations or presentations I have that fall inside the travel window?

f you feel that your study arrangements conflict your designated staggered travel dates, please speak to your faculty’s Student Advice Centre or Associate Dean Academic.

I’m travelling home for the Christmas period, how will it work? Will my family be able to come and pick me up from my accommodation?

We will soon be issuing guidance on pick-ups from halls of residence to ensure that you, your families, guardians, friends and others are kept as safe as possible during a time when many of you will be on the move and at risk of possible infection. We will update you on this as soon as possible.

What support is available if I am staying on campus over the Christmas period?

We will ensure there is appropriate support available to any students who are staying on campus over Christmas, and will be updating you with more information on this soon. As part of this, we will also confirm which key services and facilities across campus will remain open or closed throughout the festive season.

Will the library remain open throughout the Christmas period and 'student travel window'?

Yes, the Kimberlin Library will remain open throughout the December 'student travel window' and Christmas period from 8am - 8pm until Thursday 24 December. LibChat and the library's online offer will also be available throughout this period. Opening hours between Christmas Eve and New Year are not yet decided.

For more information, please see the Library and Learning Services website or email justask@dmu.ac.uk.

What's happening with DMUsport during the Christmas break and student travel window?

In line with the Government’s announcement on the travel window for students, DMUsport will not be returning to face-to-face activity when lockdown lifts on Wednesday 2 December.

DMUsport will continue to offer and support virtual activities through the DMUactive virtual offer, club activities, individual scholar support, and strength and conditioning sessions until the end of term on Friday 18 December.

We anticipate recommencing face-to-face activity in the new year from Monday 11 January 2021. We will make a further announcement on Thursday 7 January as to what the DMUsport offer will be in term two.

How will testing work so that I can go home for Christmas?

Students are strongly encouraged to take at least two lateral flow tests before travelling home from university.

  • A positive result will mean you must stay in your accommodation until your self-isolation period finishes
  • Two negative test results mean that you can return home immediately (within 24 hours of the test)
  • Anyone who has had contact with someone who has tested positive but does not show symptoms and has a negative test result, can go home and self-isolate for 14 days. On your way home, do not go shopping or visit any other location.

Find out how to book your lateral flow test.

How long should I wait between the two tests?

The two tests should be at least two to three days apart and as close as possible to the date of departure from university. The tests don’t guarantee that you won’t catch the infection, but they do provide information of your infectivity status at the time of the test.

Do I need to self-isolate between the two tests?

No, not if you are negative on the first test.

If I test positive on my first lateral flow test do I need a second?

If you test positive, you may be asked to take a confirmatory test, called a PCR test. You should self-isolate for 10 days if you do not show symptoms. If after that time you develop symptoms, you should self-isolate 10 days from the onset of those symptoms. Seek medical care as required.

Do we actually need two tests or will one do?

Having the two tests conducted close to each other is a measure to pick up any case that was missed in the first round or newly developed cases.

If I am a close contact to someone who tested positive, can I leave self-isolation to take the tests?

If you are a close contact of a case, you should be in self-isolation. This test is meant for people who do not show symptoms and who are not close contacts of confirmed cases.

What do I do if I have tested negative but a member of my household needs to self-isolate following a positive test?

Book a test 24 hours before your scheduled departure day. If this test shows you are negative for Covid-19 you are free to travel home. If you have been identified as a contact (for instance one of your flatmates has a positive test) you still need to isolate for 14 days, but you can travel home and isolate there. On your way home, do not go shopping or visit any other location. When you get home, you need to continue to self-isolate until you have completed 14 days.

Is it mandatory to only return home during the designated student travel window?

The Department for Education (DFE) and the Minister of State for Universities, Michelle Donelan MP, issued guidance requiring students not to leave your term-time address to return to your parents’/carers’ or other home until at least 2 December as part of the current national lockdown restrictions. They also instructed universities to make provisions for all students to be able to travel home in a safe, staggered and co-ordinated way during the travel window between 3-9 December. Working with the University of Leicester, Public Health England and other local authorities, we’ve agreed these dates to manage pressure on transport infrastructure and reduce the risk of transmission.

We’ve also implemented mass testing to give you and your friends and family the reassurance needed to return home safely and prevent any further transmission of the virus.

Although it is not mandatory or illegal to travel home after the travel window, we strongly encourage you to stick to the process outlined so we can all play our part in keeping each other as safe as possible from further transmission of the virus. This may change in line with any government guidance on restrictions post the current lockdown. If you have already booked travel to your home outside of this allotted window, please speak to your faculty’s Student Advice Centre.

If I’m in DMU halls of residence, what steps do I need to follow to depart safely?

Please check for an email from halls@dmu.ac.uk with instructions for pick-ups to ensure our students, family members, guardians, friends and others are kept as safe as possible during a time when many of you will be on the move and at risk of possible infection.


Travel window FAQs for international students

When can I travel if I need to fly home?

If you can, try to travel during the travel window dates. However, we understand that you might have already booked a flight home on a different date. If so, please contact your Student Advice Centre to discuss this.

What do I need to do before flying home?

Make sure that you are familiar with any restrictions in the country that you are travelling to – for example, whether you need to self-isolate when you arrive. Please remember that travel and self-isolation restrictions can change at short notice.

We suggest that, if you can, you check with your airline about latest developments at your destination. We also recommend arranging travel insurance for the journeys that you're planning - contact your insurer if necessary.

You will also need to follow the other guidance that we have provided. We also strongly encourage you to book a test 24 hours before your scheduled departure day. A negative result will give you and your friends and family the reassurance needed to return home safely and prevent any further transmission of the virus. When travelling within the UK, make sure that you follow Public Health England advice to ensure you are travelling safely.

I’m an EU student – what do I need to do?

As you know, the UK has left the EU, and the transition period after Brexit comes to an end this year. In order to continue to live in the UK after Thursday 31 December 2020, students from the EU will need to have immigration permission which can be gained by applying for the EU Settlement Scheme (settled and pre-settled status).

There are a number of important steps that all EU/EEA or Swiss students need to take in order to continue living in the UK after Thursday 31 December 2020. Please use the UK Government website to find out more about what you need to do, before you travel home.

The opportunity to apply for the EU Settlement Scheme only applies to EU/EEA and Swiss citizens who have arrived in the UK and now live here or that are due to arrive and live in the UK before Thursday 31 December 2020.

What if I haven't received my Biometric Residence Permit (BRP)?

The university has already contacted those students whose BRPs it has received and has arranged to send them by secure post. However, we are still waiting for many students’ BRPs from the Home Office.

You are advised not to travel outside the UK without your BRP, as this is proof of your immigration permission and you will usually need to present when you re-enter the UK.

If you have not yet received your BRP and you decide to travel home, you will need to complete this online form to inform the Home Office that your BRP has not arrived – this should cancel delivery of your BRP.

Once you have arrived in your home country, you will need to apply for a temporary replacement BRP visa, which will allow you to re-enter the UK. This costs £154. You would need to make your application through the Home Office website – go to the section ‘If you’re outside the UK’ and select ‘Apply for a replacement BRP visa’. Please be aware that you may not receive your replacement visa before you are due to return to the UK.

The replacement BRP visa only allows a single entry to the UK. Once you are back in the UK, you would then need to apply for a new Biometric Residence Permit, within three months of your return. The standard cost of a replacement BRP card is £75.20.

Can I only travel to my home country during the travel window dates announced or can I do it later?

We strongly encourage you to travel home during the student travel home window dates. However, if you already have travel to your home booked outside of this allotted window, please speak to your faculty’s Student Advice Centre.

What should I do if I need a Covid-19 test result in order to travel, or to enter my destination country?

DMU is currently offering free, regular Covid-19 testing through the NHS (National Health Service) for students without symptoms. However, the NHS is not currently providing Covid-19 testing for international travel. If you require a test certificate for international travel, you will need to book and pay for a test privately. Various online pharmacies and providers offer this service.

What do I need to do when I return to the UK?

If you have a student visa, you will need to present your BRP at the UK Border. You will need to follow UK government rules when re-entering the UK - this will probably require you to self-isolate, unless you are travelling from an exempt country or region. You will usually need to self-isolate for 14 days after your arrival and DMU has issued guidance on self-isolation. The UK Government has announced that from 15th December, arrivals into England will be able to reduce their period of self-isolation on receiving a negative Covid-19 test result. We will provide more information about this once it is available.


New national lockdown (5 November – 2 December)

Is the university closing during the new national lockdown?

No. DMU will remain open during the period of the next national lockdown in line with UK Government guidance. In the Minister of State for Universities’ letter to every student in the country, Michelle Donelan MP, outlined the key reasons for why keeping universities open is important for your learning journeys and health and wellbeing. the importance of face-to-face teaching for students’ mental health and wellbeing, which is why the Government expects this to continue, alongside provisions for mental health and pastoral support. You can find more information on the latest government guidance.

Will the new national restrictions affect existing face-to-face teaching time?

DMU is not changing its current timetables and we will maintain our existing blended learning offer to you. The Government expects face-to-face teaching to continue and you are able to travel into campus wherever you’re based for during term time. Although we do appreciate that this is difficult, it is important that you continue to attend on-campus teaching where you are expected, as non-attendance that has not been approved will have an impact on your attendance record and learning outcomes. If you cannot attend a teaching session on campus, you must notify your Faculty Student Advice Centre as soon as possible. The Your DMU Future website provides all the advice and support you need to get the most from your university studies and the student experience.

Why are teaching and learning spaces deemed safe under the new lockdown?

The Government has confirmed that the efforts of universities to create Covid-secure environments within teaching and learning spaces has been successful. They have not seen evidence of increased transmission within these environments – and this is certainly the case at DMU.

We remain committed to continue to do all we can to protect the safety of our students and staff, meeting in full all government guidelines.

Can I return to my permanent home during this period?

Michelle Donelan MP’s letter to students outlined the UK Government guidance to not leave your term-time address to return to your parents’/carers’ or other home until at least 2 December - and you should continue to learn at university for the remainder of this term. This is crucial to reducing the transmission risk and preventing any further spread of Covid-19.  If you choose to ignore the guidance and leave your term-time address in Leicester we will not be able to supply you with the equipment you would have been able to access on campus.

Further details will be communicated in due course if the situation changes.

What does this mean for access to the library and other study spaces?

Arrangements for accessing the library, study spaces, and other areas on campus which are currently open remain unchanged. Access to these key facilities and equipment further supports the benefits of continuing your studies at university.

Do the new restrictions change the way I use study spaces on campus?

Yes. Please be aware that under new guidelines, the rule of six has changed in study space settings. You must use these spaces independently and not gather together unless it is part of an in-person, timetabled seminar or other teaching session.

Will catering facilities remain open?

All catering facilities will be closed from Thursday 5 November (including the Senior Staff Common Room). Only the Food Village will remain operational to serve as a takeaway service. The Simply Fresh store is to remain open in line with government guidance for key shops and supermarkets. Learn more about using campus food outlets during the lockdown.

What can I do if I’m anxious or worried about attending university during this lockdown period?

Any student who has an ongoing or significant health or disability-related concern which may affect their attendance at university should contact the DAS (disability@dmu.ac.uk) or our Mental Health team (wellbeing@dmu.ac.uk), who will discuss the situation with you and consider what support or adjustments can be put in place.

As ever, the HealthyDMU Hub is available to support your health and wellbeing at DMU. It will provide you with information about staying well, and how to book appointments with the Student Welfare Team. 

All of DMU’s welfare services are also currently available online should you need to access them. This includes counselling, mindfulness, masterclasses and Single Point of Access (SPA) appointments. The HealthyDMU Hub has lots of helpful resources to help support you, including information on how to stay active and how to connect with others. 

When will we know if we can return home for Christmas?

The Government is due to publish further guidance on the end of term soon, and we will update you as soon as we know more.

Will DMUsport activity be affected by the new national restrictions?

There is now clarity from the Government regarding university sport. We’re sorry to announce that there will be no face-to-face DMUsport activity*, including but not limited to sport club training, strength and conditioning and DMUactive sessions, occurring until at least Thursday 3 December.

We aim to recommence all face-to-face activity operating in line with our DMUsport safe activity principles, where possible, on Thursday 3 December, which includes following updated government and National Governing Body guidelines. Meanwhile, we will continue to support coaches and session leads as they move to deliver more online sessions.

While this is news is regrettable for many, we keep the safety of DMU students and staff at the heart of all our decisions and actions. Please continue to stay active during the lockdown and follow @DMUsports on social media to keep connected and find some #HealthyDMU inspiration.

*Please note there may be some individual scholar sessions, which will occur outside on a one-to-one basis, in line with government guidance.

Will leisure facilities close in line with government guidance?

Yes. The QEII Leisure Centre will not be open to members from Thursday 5 November 2020 to Wednesday 2 December. We will re-open the Leisure Centre on Thursday 3 December at 6.30am. Members will receive direct communications to confirm details. All memberships will be frozen from Thursday 5 November and will be extended in line with the closure period. No action needs to be taken for this to be completed. If you have any queries concerning this then please contact leisure@dmu.ac.uk for further information.

Beaumont Park will also close. Only ‘Elite Sport’ will be allowed to take place there which is allowed under the new government guidance (i.e. Leicester City Women's Football use the facility for training purposes). The new government guidance also permits Castle Mead School to use our sports hall as it is part of an educational programme on their course (this has been agreed with Leicester City Council).

Will De Montfort Students' Union and the Campus Centre be open?

De Montfort Students' Union (DSU), the Campus Centre and Reception will be open through England's second national lockdown. The DSU Advice, Activities, and DSU Voice teams will be working from home and will still be available to support students.

DSU's commercial outlets, including as SUpplies and SU's Diner, will be closed from Thursday 5 November. The Function Rooms in the Campus Centre will remain closed as they have been since March.

I'm a member of the QEII Leisure Centre, what happens to my membership?

I pay through my wages (staff):

Your monthly membership payment has been frozen since 5 November 2020 and will restart when the Leisure Centre re-opens. You will be notified of the re-commencement of your payments once the facility is back open for our users. You will still be charged for a payment in November as this relates to October use.

I pay monthly by recurring card payment:

Your monthly membership payment has been frozen since 5 November 2020 and will restart when the Leisure Centre re-opens. We did not charge you on 1st November as a precaution and will update you once the facility is back open for our users.

I paid in full:

Your membership has been frozen since 5 November 2020 and will re-start when the Leisure Centre re-opens. The end date of membership will be altered accordingly once the facility is back open for our users and you will be notified of this change.

Please contact us at leisure@dmu.ac.uk if you have any further questions.

While the Leisure Centre is closed the team is providing live classes, challenges and advice on fitness and nutrition. See the schedule and get more information on the QEII page.

What’s happening with DMU Music?

DMU Music will continue to operate with a mix of face-to-face and online activity for its tuition, ensembles, social impact projects and performances. Learn more about DMU Music's activities and facilities during lockdown.


Your teaching and learning

How will teaching and learning work this year?

For the 2020-21 academic year we have committed to delivering the academic content of lectures through our online learning platforms. These teaching sessions will not be delivered live, and will be made available before any live teaching, so you have the content readily available for your session.

Each module will have a scheduled set of learning activities so that you will progress through your studies on a week-to-week basis. Any learning which requires a particular time of day will be included in your timetable.

Seminars will be a mixture of both online and face-to-face learning. All of these sessions will be delivered live. In an online environment the seminar will be led by your academic tutor through our learning platforms Blackboard Collaborate and MS Teams, and you will have the opportunity to ask questions and interact with your fellow students through the likes of a chat box function.

Face-to-face seminars will take place on campus. The student numbers in these seminars will be less than in the online seminar as there will be a need to follow social distancing guidelines.

Any live content will also be made available in a virtual version via DMU Replay or Blackboard Collaborate, for those students who can’t make it to the online session or to campus (for example, students who have caring responsibilities or have concerns about using public transport).

To help you make the most of learning online, we’ve developed our Student Handbook in collaboration with our students. Here you’ll find everything you need to know about studying online at DMU, including:

  • A glossary of the types of online sessions you’ll experience

  • Top tips for learning online

  • Where to go for support

  • Self-assessment tools to help you reflect on your skills

We have also developed a new mini module that we’re asking all students to complete to ensure that they understand what it’s like to learn in a blended environment. The module, called ‘Your DMU Future Introduction to Blended Learning’, can be accessed via your faculty Blackboard shell.

The module will take approximately three hours for you to complete and you can do this in smaller chunks, returning to it at a later stage.

How will exams and assessments run this academic year?

Given the ongoing restrictions and physical distancing requirements needed to reduce the transmission risk of Covid-19 locally and nationally, and after consulting with the student community, DMU has decided that we will not be running any face-to-face exams during the 20/21 academic year. Therefore, exams (including resits) are to be held online.

Earlier in the year, the system we had in place was for 24-hour exam periods. However, following lessons learned in the spring and summer, student engagement and feedback and ongoing dialogue with De Montfort Students’ Union (DSU), we are currently reviewing our approach this time round.

We are currently working with faculties and module leaders to determine the optimum mode and process for online exams and assessments for their respective courses. A number of academic, structural and technical issues are also being considered to ensure all of our students receive a fair and robust mode of assessment. It’s our firm commitment you will all get the opportunity to achieve the outcomes you deserve.

Once arrangements are finalised we will communicate the final plans through our regular student channels and issue guidance to support you on the exams webpage. As normal, examination schedules will be published on MyDMU and your module leader or module tutor on Blackboard can also provide information on when you are expected to take your examinations.

We are committed to informing you about the details as soon as possible.

Will I get regular contact time with academics and my personal tutor?

We recognise that is important that students are able to meet with their academic and personal tutors on a one-to-one basis. This will be facilitated via online office hours and, where safety guidelines and social distancing can be observed, we also hope that it will be possible for you to meet one-to-one, in person, with your lecturers by appointment.

You will be able to schedule online appointments to discuss relevant issues with your personal tutor. In addition, where safety guidelines and social distancing can be observed, you will also be able to meet one-to-one with your personal tutor by appointment.

What kind of teaching takes place on campus?

We want to deliver as much teaching on campus as possible and are regularly reviewing how many people can safely be in teaching rooms across the campus and modelling our on-campus teaching based on UK Government and Public Health England social distancing guidelines.

All students will have weekly on-campus opportunities, in a combination of teaching, study support including access to specialist spaces, library access, student support facilities, and social facilities. The actual percentage will differ according to your programme of study.

For practical courses, what are the arrangements for access to workshops, studios and laboratories?

Many of our academic subjects require students to have a physical access to workshops, studios and laboratories on campus. For information related to your specific course, please consult your course leader or personal tutor.

We want to give students on practical courses the access that they need in order to learn. It’s our priority to get students into the practical spaces – it may be at different times of the day – but it will be the most effective way of learning we can offer. Some courses are working on supplying students with the materials they need outside of their study areas, which will also help students who aren’t able to get onto campus.

Lecturers also have access to laboratories and workshops on campus to pre-record lectures so that they can do practical demonstrations as part of those lectures. The lecture will still take place online but it will feature a practical demonstration to ensure that students can learn the practical aspect of their course, even if they can’t make it onto campus.

How can I access the Kimberlin Library and other study spaces on campus?

Kimberlin Library and our study spaces are open to students, with reduced capacity to allow for social distancing. You will still be able to borrow books and other materials (including AV) and use library PCs within safe distancing arrangements. For more information, please visit our page on using campus facilities.

The Library is continuing to develop its enhanced package of support and online resources for you to access. You can learn more about this on our teaching and learning page.

A lot of my teaching is online, do I need to attend university in person?

The academic year 2020/2021 will be blended delivery. This is a combination of online and face-to-face, in-person delivery. It is not distance learning.

In some cases, students may encounter difficulties in attending their in-person sessions or returning to campus. The following are exceptions to attending in-person:

  1. Transport issues that make it impossible; this will apply to international students where airports are not open. Students are expected to return to the UK and campus once restrictions lift.
  2. Ill with COVID-19, have symptoms and awaiting outcome of a test or having been in contact with someone ill and required to quarantine. This will be a temporary exception with students returning once well.
  3. Otherwise required to quarantine. This will be a temporary exception with students returning once quarantine period has ended.
  4. In local lockdown. This will be a temporary exception with students returning once lockdown has been lifted.

We are a COVID-safe campus and have put in enhanced cleaning and additional measures to ensure the safety of all on campus.

Students who are anxious about returning to campus should contact their course team or Student Advice Centre to discuss their concerns.

Students who have health conditions or disabilities which may impact on their return to campus should contact the Disability Advisory Service or the Mental Health Support team who will be able to explore any adjustments which may be needed.

We believe that, with the health and safety measures being implemented across campus and with the opportunities for face to face engagement being put into place across all programmes, students should attend university in person throughout the next academic year unless personal circumstances (such as illness, shielding, care responsibilities, etc.) prevent them doing so, or national restrictions indicate otherwise. We therefore expect all of our students to be on campus in order to gain as full a DMU experience as possible.

All updates will be posted both on Blackboard and, as appropriate, included in the Your DMU Future and Your DMU Safety pages, as well as communicated to you via email.

I’m worried I don’t have all of the IT software to study effectively, how will you support me?

We have reviewed our teaching to consider the IT requirements that are necessary for students to successfully complete their studies. We have expanded the provision of software that we provide to students and developed technical solutions, such as remote access to laboratories. We recognise that some students may have difficulties in accessing an appropriate computing device to enable them to complete their studies. We have worked with colleagues in student support to identify those students with greatest need, and where necessary will work to provide students with access to computing resources.

As lots of my learning is online, why do I have to pay full tuition fees?

We know that university is a significant investment in your future and for you personally, so we work hard to ensure we offer value for money in all that we do.

Our revised planning for this academic year was required by governments across the UK bringing in lockdown restrictions as a result of the Covid-19 pandemic. Central to our planning are two important principles: firstly, the health and safety of our staff and students will be paramount, and secondly, a strong commitment to ensuring that the teaching, learning and support we offer is broadly equivalent to our usual offering, so that all our students are able to receive the education they want and deserve, within the evolving national restrictions.

You will continue to receive a full portfolio of teaching, including lectures (online), online live teaching, and as much on-campus teaching as is compatible with safe distancing requirements (this is what we mean by blended learning). We’re continually planning and reviewing what the evolving restrictions mean for smaller-scale and more interactive teaching - including face-to-face workshops, seminars, tutorials, lab work, practice-based teaching events.

We’re also working hard to ensure all our students have the opportunity to access a wide range of specialist resources and subject-specific software, collaborative tools and digital platforms, student support around careers and placements, health and wellbeing, finance, library and learning resources, social media to build and develop networks, communities and friendship groups, as well as a wide range of social activities delivered appropriately within the current and evolving restrictions, including music, sport and student societies. We have invested in additional resources, including extra electronic databases and book access in the library as well as LinkedIn Learning provision and writing support via Studiosity. We have also significantly increased the number of computers that we have available to students and staff to enable the successful delivery of learning and teaching.

On this basis, all tuition fees will be as advertised on our website. Our central priority is to ensure that the highest possible quality of the student experience we can offer is made available to all students whatever wider restrictions are in place, and to give student maximum value for the fees that they pay.

Will the no-detriment policy apply to 20/21 academic year assessments?

No. The policy was put in place to help mitigate against the unsettling circumstances and sudden disruption all students faced as a result of the nationwide lockdown caused by the COVID-19 pandemic in March 2020. We have been working across all programmes to plan for a safe, positive and effective learning environment through a blended curriculum and a partly online student experience for 2020/21. This includes factoring in COVID-19 related impacts to assessment and marking.

However, the no-detriment policy will still apply for resits and postgraduate assessments from the 2019/20 academic year, including resit boards in September 2020 and postgraduate boards in October 2020 and November. For more information on how the 2019/2020 no-detriment policy is applied, please see our no-detriment FAQ page.

If you have deferred work, please discuss this with your faculty via your student advice centres. For any other specific individual queries you should follow the usual procedures for discussing extensions or deferrals.

What is happening with DMU Global?

While overseas DMU Global opportunities are not currently possible, the university will review government advice, and if travel is permitted, we hope to offer a small number of extra-curricular opportunities in the early summer of 2021.

Provided this is possible and that you are eligible, you will be able to apply the DMU Global High Flyers Award to one of these trips, as it is valid for your entire first year of study. Further information is available on the DMU Global FAQs page.

From term one, students will be able to participate in our full range of campus-based activities. You can learn a foreign language, including Mandarin, French, German, Spanish, Japanese and Arabic. Students can also participate in other opportunities such as Teach English as a Foreign Language Training (TEFL) and the DMU Global Intercultural Awareness Certificate. Details can be found on the DMU Global website.

New for the 2020/21 academic year, we will also be launching DMU Global Online Learning which will offer students the chance to engage and learn about a range of global topics in a virtual environment, without the need to travel.

What is happening with placements?

Please liaise in the first instance with your placement tutor.

If you are on a placement year, your main point of contact is your placement tutor. You will already have received communication directly from them. Stay in touch with them if you have questions or need advice. You can also contact the placement team based in your faculty.

Students on HLS placements should look out for information sent by their link tutor or usual placement academic contact, and the HLS placement team.

If you are looking for a placement, we recommend seeking the help of your faculty-based placement team, which can help you with identifying placements you could apply for, writing a good application, and preparing for the specific types of interviews and assessments used by different employers.

It is important to get this personalised and specialist support, rather than try to apply on your own. Employers have moved their application processes onto virtual platforms and therefore you will benefit from preparation and guidance on how to succeed in these online processes.

To get in touch with your faculty-based placement team, contact:

What happens if we are placed in national lockdown and no face-to-face teaching is possible?

Under the new national lockdown (5 November – 2 December), schools, colleges and universities remain open for face-to-face teaching when possible.

As you would expect, DMU is making contingency plans for the possibility of a need to switch to online-only teaching and learning should an increase in infections or instances of lockdown (whether building-based, community-based or nationally-based) necessitate this. Tutors are working hard to plan and prepare so that, should we find ourselves in this situation, you will receive the teaching you are entitled to, to allow you to achieve your learning objectives (albeit in some cases syllabi might require adjusting). In the event this happens, we will inform you as soon as possible about the new arrangements.

I’d like to make a complaint, how can I do this?

We’re sorry if you feel dissatisfied or disadvantaged by anything in light of the current situation. If you’d like to make a complaint about anything relating to Covid-19, please email us at acasupportoffice@dmu.ac.uk and we will look into this for you as soon as possible. Find out more about our student complaints procedure.


Your life on campus

Do I need to wear face masks on campus?

To ensure that we are able to deliver a safe learning and teaching environment, you will be required to wear a face mask during face-to-face teaching sessions. We have taken this decision because it will enable us to deliver as much face-to-face teaching as is possible in line with social distancing guidelines.

All students will be provided with two re-usable face masks. It is important that you always bring your face mask when you come to campus as it is your responsibility to protect yourself and others from the further transmission of Covid-19.

We recognise that in some instances, students and staff may not be able to wear a face covering. You can find our full guidance on our dedicated face coverings web page.

How will you ensure my accommodation is safe?

All DMU-owned and nominated halls will be following the relevant government guidelines. Thorough cleaning will take place prior to your arrival with increased cleaning of reception areas, common rooms, corridors and laundry rooms being maintained throughout your stay, including detailed cleaning of all access readers, touchpoints, rails and handles.

Social distancing measures have been implemented in public spaces as well as procedures to promote good hand hygiene. Our priority is to create and maintain a safe environment for our students and staff. For more information about the advice, guidance and measures DMU is taking regarding accommodation, see the Your DMU Safety accommodation page.

What are the current rules for household mixing?

In general, you must not meet people socially. However, you can exercise or meet in a public, outdoors space with people you live with, your support bubble (or as part of a childcare bubble), or with one other person. You should minimise time spent outside your home. When around other people, stay two metres apart from anyone not in your household - meaning the people you live with - or your support bubble. Where this is not possible, stay one metre apart with extra precautions (e.g. wearing a face covering).

You must not meet socially indoors with family or friends unless they are part of your household or support bubble. This applies to university accommodation in the same way as any other household and households cannot be mixed under the current UK Government guidelines.

What do I do if people in my accommodation aren’t following the lockdown restrictions?

If you see instances of rule breaking at your accommodation please report it to our Security team by calling 0116 257 7642.

How will you be making sure the campus is clean and safe?

We have made extensive plans to make the campus as safe as possible, as well as ensuring we comply with – or exceed – government guidelines and the wider advice from national bodies such as the NHS and Public Health England (PHE). We have outlined what we have put in place on our health and safety measures page.

Please take some time to read through these, as we will also ask you to play your part by complying with all necessary measures to ensure everyone can have the best DMU experience possible.

What are you doing about confirmed cases of Covid-19?

Following UK Government guidance, we have created a clear plan to follow in the event that a case of Covid-19 case is diagnosed on campus. You can find out more information about this on our confirmed case management page.

We are also working closely with Leicester City Council and its Director of Public Health on these matters. We have implemented DMU Safe Trace, our test-and-trace system, which we ask for all students and staff to use by scanning a QR code on their smartphones when entering and exiting university buildings. This is so we can contact students and staff who have come into contact with any potential cases on campus.

How many cases of coronavirus have been confirmed at DMU?

Can I return home to isolate if my accommodation is locked down during an outbreak?

Just like the wider public, students should follow the latest health advice. This means that you should stay in your term-time accommodation and not travel if you are showing symptoms and have to isolate, or if there is an outbreak on campus or in your accommodation.

Could I be prevented from returning home at Christmas?

We will continue to follow government guidance as we have done throughout the pandemic. This is not currently government policy and we do not believe this course of action has been recommended by any health bodies or other experts. DMU recognises the risks raised by SAGE relating to students returning home at Christmas and we will continue follow government advice to minimise them.

Will winter graduation ceremonies take place in person on campus?

After careful consideration, the university has taken the difficult decision to postpone our winter graduation ceremonies, planned to take place in January 2021. At DMU, our graduation ceremonies are a unique and premium experience and it is with great reluctance that we have made this decision. The health and safety of our students, guests, staff and wider community are an absolute priority and the ongoing uncertainties and restrictions concerning travel and indoor gatherings are such that we cannot plan and safely operate the winter ceremonies. Many of our students and their guests are also likely to be prevented from attending their ceremony due to regional restrictions.

We continue to closely monitor government guidelines and will update this page with further information about our plans for ceremonies as soon as we are able to. Thank you for your continuing patience and understanding.


Your health and wellbeing

How is DMU protecting my health and wellbeing?

The health and wellbeing of our students has always been of the utmost importance to us, but especially so during this time when we are responding to the challenges of Covid-19. DMU already has a wide range of support and resources to help you prioritise your wellbeing during your time with us and beyond and we are working on enhancing these to make sure that whatever support you need, we are there for you.

The Healthy DMU Hub is a one-stop-shop for students to find out more about managing their health and wellbeing at university. You can find support on mental wellbeing, physical wellbeing and other handy top tips to support you in your adjustment to university life.

What is happening with sports clubs?

We are awaiting further guidance on how England's second lockdown from Thursday 5 November - Wednesday 2 December impacts university sport.

The current national guidance for exercise is as follows:

  • You can exercise outdoors with people you live with, your support bubble or when on your own with one person from another household;
  • Indoor and outdoor leisure facilities such as leisure centres and gyms, sports facilities including swimming pools, golf courses and driving ranges, stables and riding centres, climbing walls and climbing centres, archery and shooting rages – all must close.

This implies that all sport, indoor and outdoor, will need to stop. DMUsport is working with colleagues to learn if the university sport exemption is to be continued.

What should I do if I think I, or my housemates, have Covid-19?

The government advice if you have any of the symptoms of coronavirus – that is either a high temperature, a new, continuous cough, or a loss or change of your sense of taste or smell – is to get tested as soon as possible, and to self-isolate for at least ten days. You can find more information on the NHS website.

If you live with someone who has the symptoms of COVID-19, which are a high temperature or a new, continuous cough, you'll need to stay at home for 14 days from the day the first person in the home started having symptoms.

If you need to self-isolate it is important you let the university know you will be unable to attend lectures and seminars for the duration of your self-isolation period.

You can do this by contacting your faculty Student Advice Centre (SACs) as soon as you are able.

If you have to self-isolate at any point during the term there will be support and advice available from the university.

How will DMU support me if I need to self-isolate?

In the first instance, we would ask any student who has been advised to self-isolate to look at the latest NHS advice.

We recognise the significant challenges that students could face in such situations, both in practical aspects and also how this could affect their mental health. For more information about how we will support you if you need to self-isolate, please visit our support during self-isolation page.

If you are a student who needs to self-isolate it is important you let the university know you will be unable to attend lectures and seminars for the duration of your self-isolation period.

You can do this by contacting your faculty Student Advice Centre (SACs) as soon as you are able.

Will you be able to guarantee my safety from contracting COVID-19 on campus?

DMU has been putting lots of measures and guidance in place to make our campus as safe and secure as possible by observing Government and PHE health and safety guidelines and protocols to the best of our ability. You can find out more about these safety measures on the Your DMU Safety webpages.

The health and wellbeing of our students and staff is of paramount importance to us. While we want to offer as much reassurance and confidence as possible to anyone concerned or anxious about returning to campus for the new academic year, we cannot 100 per cent guarantee safety from contracting the virus on campus, which includes public highways that are outside of our control. We all have an active role and shared responsibility in protecting ourselves and each other. To find out more about this please follow our Health and Safety Principles and join our Shared commitment to keeping each other safe.


International students

As an international student, do I need to be in Leicester to complete my degree if my lectures are online?

The package of learning that we have developed for the next academic year is based on students being able to engage with learning as a UK resident student. No programmes will be offered fully online; all programmes will have a live, on campus element.

If you have to quarantine, all halls of residence booked through the DMU Accommodation Office are providing 14 days free accommodation for all students required to quarantine who arrive before the 30 October 2020.

Is it still safe to come to the UK to study?

The health, safety and wellbeing of our students is our highest priority, so please rest assured that we are following the government’s advice and guidance to help reduce the spread of Covid-19 and protect anyone who could be at risk.

We are accepting new applications as normal, and will do everything we can to ensure students are still able to register on our programmes this year. In the unlikely scenario that we are required to make any changes to our programmes, deadlines or entry requirements, we will keep you posted.

What do I do if am unable to return to DMU right now due to travel restrictions? Will this affect my visa?

In some cases, students may encounter difficulties in attending their in-person sessions or returning to campus. The following are exceptions to attending in-person:

  1. Transport issues that make it impossible; this will apply to international students where airports are not open. Students are expected to return to the UK and campus once restrictions lift.
  2. Ill with COVID-19, have symptoms and awaiting outcome of a test or having been in contact with someone ill and required to quarantine. This will be a temporary exception with students returning once well.
  3. Otherwise required to quarantine. This will be a temporary exception with students returning once quarantine period has ended.
  4. In local lockdown. This will be a temporary exception with students returning once lockdown has been lifted.
  5. You still need to apply for your visa at the usual time prior to the start of the programme.

    The UK Immigration Rules require students on full-time degree programmes (including both taught and research) to have a Tier 4 visa for their time in the UK. Applying and obtaining a Tier 4 visa will ensure that you have the correct immigration permission for the duration of the course. As Tier 4 is a multiple-entry visa it will also enable you to travel home and re-enter the UK on a later date should this fit with the programme design.

Due to COVID-19 I can’t get copies of things I need to meet my offer conditions, pay my deposit, arrange my visa or book my flights. What do I do?

Please email studentvisaenquiries@dmu.ac.uk and our friendly team will be happy to help you.

We understand the challenges students are currently facing and so we are going to waive academic references for our September/October 2020 intake. If you are unable to provide certificates or transcripts please contact our admissions team and let them know of any difficulties.

I need to show evidence of my English language to meet entry criteria. However, IELTS centres in my home country have closed. What should I do?

We have expanded the range of online English tests that we are able to accept, including IELTS Indicator and TOEFL iBT ‘Home Edition’.

We also offer an internal English test (DATE test) which is completely free and now available online. If you require a DATE test, please get in touch with us with your student ID and we will help you further.

I have questions about applying for my visa, who do I contact?

Due to Covid-19 the service offered by UK Visa Application Centres (VACs) has been disrupted, and many centres remain closed. Some VACs are now resuming services, where local restrictions allow. For updates to the status of VACs in your country, contact:

  • TLS contact if you’re in Europe, Africa and parts of the Middle East
  • VFS global for all other countries

If you can’t travel to campus in time for the start of the programme, we want to reassure you that you will have the option of a high-quality remote programme start.

If you have your visa but can’t travel to the UK during the validity of my 30-day entry clearance visa, we encourage you to get in touch with your education agent or the regional team in our friendly International Office for visa support and guidance for your country.

When can I expect to receive my CAS?

Our Central Admissions team are working to provide all students with their CAS as soon as possible. In order to be eligible, you must have met all conditions of your offer of admission – including having paid your deposit.

Please be patient: we have thousands of students who need a CAS over the summer and our Admissions Team will be working to get these to you as quickly as possible. You are not able to make a Tier 4 application more than three months before your programme start date so no CAS will be produced earlier than that.


Postgraduate research students

What should I do if the Covid-19 outbreak is affecting my ability to do research?

We have developed a handbook specifically for Postgraduate Research students. Please take a look.

There are several options to choose from if you feel that Covid-19 and the attendant issues are affecting your ability to do research:

If you are working remotely please continue with your regular supervisory meetings in an online capacity. You will need to discuss this with your supervisors.

If your research entails work in laboratories or studios, please liaise with your supervisory team about access. There are a number of risk assessments and safety protocols in place to ensure your safety in returning to these spaces.

If your data collection involves human participants, talk with your supervisor for advice on possible virtual methods of data collection. Changes to your methodological approach and your research instrument may need further faculty research ethical approval.

If you are an international student who returned home when the outbreak first occurred, you may have decided to return to Leicester. Please notify us through email at monthlyprogressreports@dmu.ac.uk, and speak to your supervisors .

We are regularly updating our Research Student Community Blackboard space which features recordings, slides, and other resources linked to our researcher development programme. To find the pages, go to blackboard.dmu.ac.uk and sign in. Scroll down to the ‘My Communities’ section and select ‘Research Student Community’. There are some online resources available providing guidance on conducting research when a pandemic is on, such as ‘doing fieldwork in a pandemic'. For NHS-related data collection, see COVID-19: Guidance for Sponsors, Sites and Researchers.

In all cases, please keep in touch with your supervisor. If you are changing the direction of your research, or even making tweaks to your research design, there may be implications for your ethics application that you will need to consider with your supervisor.

All key progression events, including a First Project Review, Formal Review, Probation Review or Annual Review, have been taking place online. Again, a change to face-to-face delivery of these progression events will be communicated to you via your supervisory team.

Can I apply for an extension or interruption?

If you are in your final year and able to continue with writing up your thesis but this has been delayed due to the current climate, you are able to apply for an extension to registration. The two-month extension to registration is fee free.

To apply for the extension to registration, please speak to your lead supervisor first. Once this has been discussed please email monthlyprogressreports@dmu.ac.uk with your request for a two-month extension copying in your lead supervisor.

In the case of an interruption, your research programme will be paused and resume two months down the line. During this period, it is expected that you are not engaged with your research programme and will therefore not normally have access to university systems and resources but you will continue to have access to your DMU email address so that we can keep you updated during this period. You will not be charged fees for this period.

Financial implications for interruptions depend on the source of your funding. If you are in possession of a Doctoral Loan, the Student Loans Company will be informed of the interruptions and payments will pause until you return to your studies. Should you hold a university funded scholarship, your stipend payments over the interruption period will continue, and will continue as normal after the interruption and until the end of your bursary term extended by the period of the interruption.

If you are funded or sponsored by another body, you are advised to check with them to ascertain their expectations and support. If you are funded by UK Research and Innovation (UKRI) through one of the research councils, please look at the guidance they have issued.

To apply for an interruption, please speak to your lead supervisor first. Once this has been discussed please email monthlyprogressreports@dmu.ac.uk with your request for a two month interruption copying in your lead supervisor.

How can I submit my thesis or undertake my viva?

All PhD theses are now submitted electronically only.

The electronic submission requires a text-only thesis submission through Turnitin and a USB sent to the Doctoral College (posted, if drop-off is not possible). Given current circumstances, we are able to send you a link to Zend that will permit you to upload an electronic copy of the thesis, saving you the need to send us a USB version.

If either of the examiners requires a hard copy, we will coordinate this with your examiners.

Do keep your supervisors updated, so exam arrangements can be initiated. Vivas are successfully being undertaken. If current conditions continue, it will be a viva by Skype, Blackboard Collaborate or Zoom or other video link. Vivas can now be undertaken face-to-face if possible – this may depend on the examiners’ needs as well as your own. Please discuss the viva setting with your supervisory team for details on whether it will be an online or face-to-face viva.

If you have corrections to submit, you should still follow the current process: send corrections and related documentation to the Doctoral College via researchstudents@dmu.ac.uk.

 

 
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