FAQs

Here you can learn more about what Clearing is and how it can help you start your journey at university. 

Gaining an education is as important now as it always has been so if you have any queries about joining through Clearing, hopefully our frequently asked questions will offer you all the guidance you need. 

If you’d like further information and advice specifically relating to starting university in September, please see our dedicated Your DMU Future page.

If you’d like further information and advice specifically relating to COVID-19, please see our dedicated applicant information page.

General Clearing queries

What is Clearing?

Clearing is a process managed by the Universities and Colleges Admissions Service (UCAS). It gives university applicants the opportunity to gain a university place if they haven’t yet managed to secure one.  

If you haven't yet applied to university, you’ve decided you’d like to study something different, or your circumstances have changed, then you can apply through Clearing to find alternative courses to study, including courses that start in September 2020.

What is the advantage of applying to Clearing early?

Clearing can be a stressful time. If you’ve changed your mind, have had a change in circumstances or have decided you’d now like to continue with Higher Education, entering into Clearing early gives you the advantage of being able to conduct thorough research into your university or course, ensuring you feel confident that you’re choosing what's right for you.

I haven’t met the conditions for my Firm or Insurance offers – am I now in Clearing?

Yes, if you haven’t been accepted by either your firm and insurance choice, you’ll be placed into Clearing by UCAS – you’ll be able to check this status via UCAS Track.

Do I have to apply through UCAS?

All UK/EU students wanting to study an undergraduate degree course must apply via UCAS. If you are an international student you can apply directly to DMU via the application portal.

What is Adjustment?

Adjustment is a UCAS process that allows applicants to consider alternative options if they’ve met and exceeded the conditions of their firm offer. More information is available on the UCAS website.

Clearing at DMU

What time can I call on A level results day?

On A level results day our phone lines will open at 6am. We will continue to update these FAQs regularly, so please keep checking back for more information.

What courses can I apply for at DMU through Clearing and what are the entry requirements?

For information about which courses are available and entry requirements you can call us on +44 (0) 116 257 7000 or chat to us via WhatsApp on 07970 655 800. You can also view our full list of courses available through Clearing on our website.

I haven’t had my results yet but I'm interested in applying to DMU through Clearing – what do I need to do?

We are happy to talk to you to discuss your options and provide further information. You can get in touch by calling us on +44 (0) 116 257 7000 or via WhatsApp on 07970 655 800.

How do I contact DMU to apply for a Clearing place?

To find out more and apply through Clearing, you can call us on +44 (0) 116 257 7000 or chat to us via WhatsApp on 07970 655 800.

I've been accepted at another university but I’ve changed my mind and I am interested in DMU – what can I do?

If you are holding a firm unconditional place, you can use online self-release into Clearing, by using the ‘decline your place’ button in Track. Please note that seeking a release from your current unconditional firm choice will mean that you are placed into Clearing. A release from your unconditional firm offer will not automatically allow you to go to your insurance choice.

We are happy to discuss your options with you and offer you guidance on the next steps. You can get in touch by calling us on +44 (0) 116 257 7000 or chat to us via WhatsApp on 07970 655 800.

I applied to DMU earlier this year but didn’t get offered a place. Can I apply again through Clearing?

You won't usually be able to reapply for a course where you have been unsuccessful within the same academic cycle, unless any of the information you have previously provided to us has since changed.

However, you are welcome to contact us and apply to study a different course – you can view our full list of courses available through Clearing here.

I’m not available to call or email the university – can a friend or relative do this on my behalf?

Due to data protection purposes, we are only able to discuss general information with someone other than an applicant. The exception to this is if you have a nominated person included on your UCAS application and they contact us on your behalf. If you think you’ll need to enquire about a Clearing place, you are strongly advised to be available to do this.

Information on offers

DMU has made me a verbal offer – what happens next?

If you’ve received a verbal offer over the phone, we will then follow this up with a confirmation email. Please ensure you check your inbox, including your junk folder, as it includes very important information. 

The confirmation email will detail the next steps you will need to take and timeframes for when you need to do this by. This will usually include providing proof of any qualifications you mentioned over the phone and selecting DMU and the relevant course as your Clearing choice through UCAS Track. 

In some instances, there may be other conditions attached, such as submission of an electronic portfolio – you will be advised of this in your phone conversation and it will also be detailed in the email you receive from us.

How long can I hold on to a Clearing offer?

After you are given a verbal offer to study at DMU, you will receive an email with what steps you’ll need to take next. For your offer to be fulfilled, you must complete these steps before the deadline mentioned in the email.

How many verbal offers can I hold?

There is no limit to how many universities you can contact or hold verbal offers with, but each one will have a limited time in which you need to accept it, and you’ll only be able to accept one of them through UCAS.

I’m already holding an offer at DMU but want to switch to a different course – can I do this?

If you haven’t yet started at DMU: If you’ve secured a place at DMU starting in September 2020 and would like to change your course, please contact us on +44 (0) 116 257 7000 so we can look into this. If you meet the relevant entry requirements and there are still places available, our admissions team will advise on how to switch your course.

If you’re already studying at DMU: If you are already enrolled on a course at DMU, you will need to speak to your faculty student advice centre for further advice and guidance. 

I’m holding an offer with DMU and I’ve got my results but my UCAS Track hasn’t been updated to show my place is confirmed – why is this?

Your application is very important to us and we will be sure to update it as soon as we can. If it hasn’t been updated on UCAS Track yet, there could be a few reasons for this. If you have gained qualifications other than A levels or BTECs, we may not have received confirmation of your results which means you will need to send a copy of them to us.

It is also useful to check the conditions of your offer, which will be detailed on UCAS Track. It may be that there are other outstanding conditions you still need to meet. If you are concerned then please get in touch with us by calling +44 (0) 116 2 50 60 70 or via WhatsApp on 07970 655 800.

I’ve been told I need to undergo a Disclosure and Barring Service (DBS) check for the course I want to join – how do I do this?

Once you have accepted your offer to study with us, if a DBS check is required as part of your chosen course then we will send the form and relevant instructions to you.

Student accommodation and finance

Can I apply for student accommodation if I come through Clearing?

You can still apply for accommodation, although there may be limited options available. For the most up-to-date information and advice, please email accommodation@dmu.ac.uk.

Will changing my university and my course affect my Student Finance?

No, but it’s recommended you contact Student Finance direct to inform a member of the team about this change to avoid any delays in receiving your funding.

Are Clearing students able to apply for a scholarship?

For more information about scholarships and what you may be eligible for, please visit the fees and funding section of our website.

Queries in relation to COVID-19

Now that exams have been cancelled, how will GCSEs, AS and A levels be awarded this summer?

The government has asked examinations regulator Ofqual to provide you with a calculated grade for each of your A level, AS level and GCSE qualifications. It will be a fair and carefully considered judgement of the grades your school or college believes you would have been most likely to get if you had sat your exams/completed your studies.

Your school or college will consider a range of things such as your classwork and homework, your results in assignments and any mock exams, any non-exam assessment or coursework you have done, and your general progress during your course. Further information is available on the gov.uk website.

It’s important to remember that your offer at DMU isn’t necessarily decided on just your grades. Information in your personal statement and reference are part of your application, along with any interviews you are invited to attend and any portfolios, auditions, and other information that’s relevant to your application. We will continue to update these FAQs as soon as more information becomes available, so please keep checking back for further updates.

What does this mean for other qualifications, such as BTECs?

We know that exam cancellations will also impact students on BTECs and International Baccalaureate courses, and if you do have concerns about this then we are here to offer you support. For students who were planning to complete BTEC Nationals this summer, the government has confirmed that your grades will also be calculated.

Calculated results will draw on a range of evidence, depending on the structure of the qualification. They may be based in part on teacher, trainer or tutor judgements of the result you would most likely have achieved had you been able to complete your assessments this summer. Any centre assessment grade will be based on a range of evidence held by the school, college or training provider. However, there are still details to be worked out between the awarding organisations and Ofqual and we will update this page with further details when they are available. If you were due to take assessments for Functional Skills qualifications before the end of the summer, you will also receive a calculated result.

For International Baccalaureate courses, DP and CP exams scheduled between 30 April and 22 May will no longer be held. You will be awarded either a diploma or a course certificate which reflects your standard of work, based around your coursework and the established assessment expertise, rigor and quality control already built into the programmes.

We want to reassure you that we will do everything we can to support you in your application to study at DMU and we plan to have our Clearing process open to continue our support through the summer period. To find out more about vocational and technical qualifications, visit the gov.uk website.

When will I get my results?

The UK government has confirmed that this year A level results will be released on Thursday 13 August and GCSE results will be released on Thursday 20 August.

I’m worried about not achieving the results I need with this new grading system, what can I do?

If you are concerned that you might not achieve the results you expected as part of the new grading system then Ofqual, the government’s examinations regulator government, will allow for an appeal where appropriate. There may also be the option to sit an exam or other assessment at some point in the autumn, depending on the qualification.

Ofqual will let you know about this in the coming weeks and will keep updating its guidance as new information becomes available, including sharing details about vocational and technical qualifications, so please keep checking the gov.uk website for more updates.

At DMU, we recognise this year has presented some unusual circumstances and we will be reviewing results and wider applications closely. We want to reassure you that we will do everything we can to support you in your application to study at DMU. We plan to have our Clearing process to continue our support through the summer period, so please keep checking our website for more information on this.

If you do have concerns and would like to speak to us, then our enquiry team will be happy to support you. You can get in touch by calling +44 (0) 116 2 50 60 70 or via WhatsApp on 07970 655 800.

How will grades be calculated for the Access to Higher Education Diploma?

Students planning to complete their Access to HE Diploma by 31 July 2020 will receive calculated grades for all remaining assessments with submission dates after 20 March 2020. For more detailed information about this, please visit the Access to HE website.

What should I do if I can’t get hold of transcripts or certificates?

It might be that you are currently unable to provide all of the documents we have asked for as part of your application, such as transcripts, references or certificates. If this is the case, we recommend contacting our enquiry team by calling +44 (0) 116 2 50 60 70 or via WhatsApp on 07970 655 800 to discuss this further.

I didn’t get chance to visit DMU before making my decision on where to study – what can I do?

You can get a feel for life at DMU by taking a virtual tour of campus, chat to current students through Unibuddies, or join our Applying to DMU 2020 Facebook group to connect with other DMU applicants.

 
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Fees and funding

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