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Support while you self-isolate

If you have to self-isolate at any point during the term there will be support and advice available from the university.

You must self-isolate immediately if you have any of these 3 symptoms of Covid-19, even if they are mild:

  • A high temperature
  • A new, continuous cough
  • A loss or change to your sense of smell or taste

You should also self-isolate straight away if:

You may not need to self-isolate if you belong to any of these groups:

  • You're fully vaccinated – this means 14 days have passed since your final dose of a Covid-19 vaccine given by the NHS
  • You're under 18 years, 6 months old
  • You're taking part or have taken part in a Covid-19 vaccine trial
  • You're not able to get vaccinated for medical reasons

Even if you do not have symptoms, you should still:

  • Get a PCR test on GOV.UK to check if you have Covid-19

You should always check the latest government guidance and follow any instructions given to you by the NHS or Public Health England.

The Safe Trace team

After reporting to the Safe Trace team, a member of staff will contact you and discuss your health and well-being with you as well as next steps. After that initial phone call you will receive a detailed support email. During your period of self-isolation, the Safe Trace team will offer you three welfare calls, and each student is also sent a support email outlining next steps and signposting you to sources of support including:

  • Student Finance and Welfare
  • Contact information for queries around studies


The HealthyDMU Hub is available to support your health and wellbeing at DMU. It will provide you with information about staying well, and how to book appointments with the Student Welfare Team.

During self-isolation it is important to look after your mental wellbeing as well as your physical wellbeing. All of DMU’s welfare services are also currently available online should you need to access them during self-isolation. This includes counsellingmindfulnessmasterclasses and SPA appointments.

The Healthy DMU Hub has lots of helpful resources to help support you, including information on how to stay active and how to connect with others.

De Montfort Students' Union (DSU)

The DSU provides students an opportunity to book a free 30-minute advice and wellbeing appointment.

Student Advice Centres

Your Student Advice Centre (SACs) is the main point of contact for academic information, including your timetable, university procedures, forms, regulations, where to go for more specialist support and any other day-to-day questions you may have.

Having enough food and medicine in stock

To prevent food and medicine shortages in the event of having to wait several days for an online delivery during self-isolation, we recommend that you always have a few days’ supply of food and medicine in stock for yourself. A good way of determining  how much of a supply you would need is to establish the average number of days it would take for an online delivery via the major supermarkets and pharmacies to arrive, or how long a family member/friend might take to do a food or medicine supply drop off. You will want enough supplies to cover this duration of time. Find out what food and medicine delivery options are available to you.

International students

UK Government guidelines are in place to help manage the risks to public health from coronavirus (Covid-19) and currently require those arriving from most international destinations to self-isolate for 10 days. If you’re travelling from an exempt country, you will not need to self-isolate; you can check which countries are exempt on the Gov website.

All of the information on how the university will support you during self-isolation can be found in our self-isolation guidance for international students document.

Leicester City Council has produced coronavirus information in a wide range of different languages. Please share these with any students you think may benefit from them.

Good Neighbours Network

We’re currently seeking student volunteers to be part of our Good Neighbours Network to safely offer support to others living in halls of residence during the pandemic.

Whether it’s practical help such as shopping, ensuring students are aware of DMU’s support services or just being a listening ear, the Good Neighbours Network aims to create a new peer support community.

DMU Local is co-ordinating the new project which will involve teams across the university such as welfare, student support, finance and more.

Safety is paramount and the focus of the student role will be on sharing information about what help is available at DMU for their peers, so they are aware of where they can get help if they need it. The DMU Good Neighbours volunteers will be supported by DMU Local and other student support services at DMU to self-organise a community of support within their living spaces.

Volunteers will receive full training from DMU Local and work with students who may be in need of extra support and information.

To register email or you can sign up to be a Good Neighbours programme volunteer on MyGateway.

Employee Assistance Programme

If you are a DMU member of staff please contact your line manager for more information on how to access the Employee Assistance Programme (EAP).

Security Team

In an emergency, our Security Team are available 24 hours a day, 7 days a week and can be contacted on 0116 2577642.

The NHS provides support for everyday tasks during self-isolation, for example collecting food shopping and picking up medication. You can find out more about NHS Volunteer Responders on the NHS website. You can call 0808 196 3646 (8am-8pm, every day) to arrange help from a volunteer. 

If you need financial support while you self-isolate you can also apply to a government fund.

Leicester City Council also provides support for local residents who are self-isolating. You can email giving a contact telephone number and a member of staff will call you back between 9.30am and 4pm, Monday to Friday.

Support during isolation if you are living alone, looking after children or if you care for vulnerable people can be found by contacting:

For emergency mental health support provided by the local authority call 0116 295 3060.