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Support while you self-isolate

If you develop symptoms of Covid-19 ( (a new continuous cough, a high temperature and/or a loss of, or change in, your normal sense of taste or smell) you should stay at home and self-isolate immediately and arrange to have a PCR test as soon as possible. If this PCR test is positive, you must continue to self-isolate.

If you do not have Covid-19 symptoms but you have a positive PCR test result, you must stay at home and self-isolate.

If you live in the same household as someone with Covid-19 you are at significantly higher risk of becoming infected yourself.

If you have been vaccinated with a Covid-19 vaccine, you are less likely to become severely ill if you catch Covid-19. You are also less likely to spread Covid-19 to other people, but it is still possible for this to happen. Therefore:

  • If you are aged 18 years 6 months or over and you are not fully vaccinated, and you live in the same household as someone with Covid-19, you are legally required to stay at home and self-isolate.

  • If you are fully vaccinated or aged under 18 years and 6 months, and you live in the same household as someone with Covid-19, you are not legally required to self-isolate. However, you are strongly advised to take a lateral flow test every day for 7 days, and to self-isolate if any of these test results is positive.

  • If you have received one or more doses of Covid-19 vaccine and have symptoms of Covid-19 or have received a positive test result, you should still follow this guidance. This is because it is still possible to get Covid-19 and spread it to others even if you are vaccinated. 

From Monday 17 January, people who are self-isolating with Covid-19 will have the option to reduce their isolation period after 5 full days if they test negative with a lateral flow test on both day 5 and day 6 and they do not have a temperature. For example, if they test negative on the morning of day 5 and the morning of day 6, they can return to their education or childcare setting immediately on day 6.

The first test must be taken no earlier than day 5 of the self-isolation period, and the second must be taken the following day.

Anyone who is unable to take lateral flow tests or anyone who continues to have a temperature will need to complete the full 10 day period of self-isolation.

You should report your lateral test results after taking each test.

You should always check the latest government guidance and follow any instructions given to you by the NHS or Public Health England. 

The Safe Trace team

After reporting to the Safe Trace team, a member of staff will contact you and discuss your health and well-being with you as well as next steps.


The HealthyDMU Hub is available to support your health and wellbeing at DMU. It will provide you with information about staying well, and how to book appointments with the Student Welfare Team.

During self-isolation it is important to look after your mental wellbeing as well as your physical wellbeing. All of DMU’s welfare services are also currently available online should you need to access them during self-isolation. This includes counsellingmindfulnessmasterclasses and SPA appointments.

The Healthy DMU Hub has lots of helpful resources to help support you, including information on how to stay active and how to connect with others.

De Montfort Students' Union (DSU)

The DSU provides students an opportunity to book a free 30-minute advice and wellbeing appointment.

Student Advice Centres

Your Student Advice Centre (SACs) is the main point of contact for academic information, including your timetable, university procedures, forms, regulations, where to go for more specialist support and any other day-to-day questions you may have.

Having enough food and medicine in stock

To prevent food and medicine shortages in the event of having to wait several days for an online delivery during self-isolation, we recommend that you always have a few days’ supply of food and medicine in stock for yourself. A good way of determining  how much of a supply you would need is to establish the average number of days it would take for an online delivery via the major supermarkets and pharmacies to arrive, or how long a family member/friend might take to do a food or medicine supply drop off. You will want enough supplies to cover this duration of time. Find out what food and medicine delivery options are available to you.

International students

UK Government guidelines are in place to help manage the risks to public health from coronavirus (Covid-19) and currently require those arriving from most international destinations to self-isolate for 10 days. If you’re travelling from an exempt country, you will not need to self-isolate; you can check which countries are exempt on the Gov website.

All of the information on how the university will support you during self-isolation can be found in our self-isolation guidance for international students document.

Leicester City Council has produced coronavirus information in a wide range of different languages. Please share these with any students you think may benefit from them.

Employee Assistance Programme

If you are a DMU member of staff please contact your line manager for more information on how to access the Employee Assistance Programme (EAP).

Security Team

In an emergency, our Security Team are available 24 hours a day, 7 days a week and can be contacted on 0116 2577642.

The NHS provides support for everyday tasks during self-isolation, for example collecting food shopping and picking up medication. You can find out more about NHS Volunteer Responders on the NHS website. You can call 0808 196 3646 (8am-8pm, every day) to arrange help from a volunteer. 

If you need financial support while you self-isolate you can also apply to a government fund.

Leicester City Council also provides support for local residents who are self-isolating. You can email giving a contact telephone number and a member of staff will call you back between 9.30am and 4pm, Monday to Friday.

Support during isolation if you are living alone, looking after children or if you care for vulnerable people can be found by contacting:

For emergency mental health support provided by the local authority call 0116 295 3060.