Service Operations Management

Module code: CORP 3171

Module description

This module explores the management of processes that deliver service in all of its aspects - service outcomes, service experiences and in the case of public sector organisations, public value. The key focus of the module is on the operations decisions that managers face in marshalling their resources to deliver and improve service in this wide meaning. This module differs from CORP 2165 Contemporary Management in that it deals exclusively with service. New topics, frameworks and techniques are introduced whilst some aspects dealt with in CORP 2165 are developed in the context of service organisations.

Contact hours per student per year

  • Lectures: 22 hours
  • Tutorials: 8 hours

Assessments

  • Individual presentation: 50%
  • Individual report: 50%

Additional costs: No extra costs other than purchase of books

 
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