Is the university open?
In order to help prevent the spread of coronavirus, all teaching has been moved online and the campus is now closed (apart from essential services). We want to reassure you that the vast majority of university provision, including teaching and student support services, remains accessible to all of our students through online and virtual channels. To help you to know who to contact for advice, we have published a full list of university support services
which are available online.
Are buildings still open on campus?
All our campus buildings are now closed (apart from the Security Office and halls of residences).
How will I know when I can come back onto campus?
DMU plans to reopen on Monday, October 5. Large-scale lectures will remain online and based on current information, we will at least need to blend online and campus-based teaching, and socially distance students and staff when on campus.
We’re continually reviewing what the evolving restrictions will mean for smaller-scale and more interactive teaching – including face-to-face workshops, seminars, tutorials, lab work, practice-based teaching events, etc – and will update you as soon as we’re able to.
Do I need to stay in my accommodation in Leicester or can I go home to my family?
The UK Government’s advice and instruction is that students remaining at university in England should now stay where they are and not attempt to travel home to their permanent residences. If you are living in student halls, or private rented accommodation, you should remain there and stay indoors while current restrictions are in force.
To support those of you remaining in Leicester (unless this is your permanent address), we have set up a Facebook group (COVID-19 UPDATES: Students staying on campus) which has more than 1,400 student members already. If you’re not on Facebook and prefer to receive information via email, don’t worry, you can contact us direct via email@example.com.
If you are one of these students, and you’ve not already done so, please complete this COVID-19 student form so that we can know who is remaining in Leicester (unless this is your permanent address) during this period. The information you provide is crucial for us to know of any specific requirements you may have so that we can try to signpost appropriate support services (for example, students who have declared a disability, international students, or students who live with people in high-risk groups, such as grandparents or family members with suppressed immune systems).
Can I get a refund on my accommodation payments?
Any students in our halls of residences – Bede Hall and Waterway Gardens – will not have to pay any outstanding rent for their third university term (after Easter).
This means that whether you have left campus or are staying here, you no longer have to worry about how you will pay for your accommodation. All we ask is that if you have left already please let us know ASAP on firstname.lastname@example.org.
We are aware, however, that there are many other students staying in privately run halls which have not had such assurances. There are many private providers and they are taking different decisions when it comes to refund policies in these circumstances. As such, we urge students staying with any of them to check their provider’s websites – or contact them directly – for full details on whether they will be entitled to refunds. We are not, unfortunately, able to compel those providers to issue refunds and so any decision is made solely by them. Irrespective of this, we have contacted all known large-scale providers and are encouraging them to follow the example we have set and help alleviate anxieties at this time.
Where can I find the latest information on DMU events?
The university has taken the decision to cancel non-essential events. For a full list of these cancellations, see here. But we are also making sure all our students can enjoy the full DMU experience when terms begins in October, through our new Your DMU Future initiative, which will create our famous DMU community and deliver our excellent teaching no matter what the circumstances may be.
The safety and wellbeing of our students and staff is of the utmost importance, so we call on everyone to follow the stringent guidelines on social distancing and restrictions on non-essential movement.
What should I do if I think I have COVID-19?
If you have either a high temperature or a new, continuous cough, the national advice is to stay home for seven days. For more information, please visit the NHS website here.
We would also ask that you let your personal tutor know at the earliest opportunity. We understand there is a feeling of anxiety at this time, but we would encourage anyone displaying symptoms to try and remain calm, act responsibly and think about those around them.
What do I do if my housemates show symptoms of COVID-19?
If you live with someone who has the symptoms of COVID-19, which are a high temperature or a new, continuous cough, you'll need to stay at home for 14 days from the day the first person in the home started having symptoms. For more information, please visit the NHS website here
I need to move out of or pick up my belongings from my accommodation. How can I do this?
Recently, the UK government issued new guidance to set out a cautious roadmap to ease existing lockdown measures in a safe and measured way. You should, where possible, delay moving to a new residence while lockdown measures are in place, but if moving is unavoidable, you must follow advice on staying away from others to minimise the spread of the virus during the move. The UK government has advised landlords to extend current accommodation contracts with students, to allow them to observe and comply with these guidelines. DMU has allowed for this at both Bede Hall and Waterway Gardens. If you are staying with a private provider you should contact them directly for details
of their position on this.
While all of us should continue to stay at home as much as possible, the government is now allowing students who have previously left their university accommodation to travel back to recover their belongings. We want you to be able to do so in the near future, but we must continue to follow government guidance covering this activity, including social distancing guidelines at all times, and ask that you follow the precautions laid out by the government to stay safe outside your home.
The ongoing safety of all of our students and staff is of paramount importance, so we're instructing students that you should not return to your accommodation without prior approval from DMU accommodation staff.
You will have already received an email outlining our plans to manage this process, and we will soon be issuing further information on booking time slots to collect belongings from your accommodation and how you can return library books, so please keep checking your email and other online channels.
We also ask all students in non-DMU accommodation to contact your hall provider for details on how you can get access to collect your belongings in the safest way possible. Please DO NOT travel to the accommodation without notifying the hall provider first.
I’m a private provider and refunding students would lose me a lot of money so your encouragement for me to do this is unhelpful
We appreciate that there is no simple solution to this situation and you are in no way compelled to act on our encouragement. But we are aware, being in regular contact with many thousands of our students, of the extent to which having to pay for accommodation they no longer need is causing additional distress and anxiety right now. Many students are also unable to work so their income is substantially reduced. For us, the welfare of our students is a top priority. The UK Government has provided advice
for what landlords and tenants should do during the COVID-19 lockdown.
If the third semester is taught online, can I pause my studies and complete my degree next year?
Students are able to take a leave of absence in term three. However, they will need to carefully consider the long-term financial impact of this.
Continued student loan eligibility and tuition fee liability is based on a student’s reported last date of attendance/engagement. Depending on when the leave of absence begins, the student may still be liable for their third term’s tuition fees (50 per cent).
Maintenance payments are calculated on the basis that a student will complete the academic year. Therefore, if a student is not registered for the full period of the academic year (based on term dates), the student’s maintenance loan amounts are recalculated based on the last date of attendance. If a student has received an overpayment, the SLC will require the overpayment back.
We are waiting for updated guidance from the UK Government and Student Loan Company (SLC) on how they will adapt to the COVID-19 situation. However, under normal circumstances, if a student takes a leave of absence their return to study will mean they will use up an additional year of funding normally referred to as a ‘gift year’. If they have already used their gift year (for example they repeated Level 4), they may not be funded for the extra year of study.
It will also need to be agreed with the faculty as to when a student will return to their studies. This will determine whether they can they return at the exact point they left or if they will they need to repeat the whole semester or year. Again, this will have an impact on funding availability and fee liability.
Students who are considering taking a leave of absence should contact our Student Finance and Welfare team. Due to pending decisions and guidance from DMU and SLC, we are unable to provide firm details at this stage, but can outline the situation and options.
When will I receive my results?
Results for undergraduate (UG) and postgraduate taught (PGT) students will be released on a staggered basis from Monday 6 July to Thursday 16 July via your MyDMU dashboard. To find out more, please click here
How can I return my library books?
Firstly, the books you have on loan from the DMU library have been renewed until 28 September 2020, or until your library expiry date, whichever is sooner. You will not be fined for items that should have been returned between the closure of the university and the new expiry date. Check your library record to discover when your books are due back.
Due to the local lockdown measures in Leicester, the Kimberlin Library’s book-return service is suspended from 30 June until further notice. We will update this section when alternative arrangements are in place. If you are returning in the autumn, you can hold onto current library items if necessary and return them when the library reopens. If you have any other concerns or questions about returning your library books please contact the library at email@example.com or visit https://dmu-ac-uk.libanswers.com.
Am I entitled to a tuition fee refund for 19/20?
Like all universities in the UK, DMU faced an unprecedented and extremely challenging situation with the outbreak of COVID-19 in March this year. The significant restrictions to everyday life that had to be imposed by the UK Government in response to this severe threat to public health led to DMU’s move to online teaching, a required change in the support services that our students normally receive and the closure of campus except for essential services.
Throughout that period, the university’s teaching, learning and assessment provision remained accessible to all our students through online and virtual channels. In spite of the physical library closure, extensive online resources and chat-based support continued to be available. Resources like LinkedIn Learning were available to all DMU students providing access to over 15,000 video tutorials supporting learning in software, creative and business skills, while Adobe gave access to the Creative Cloud suite.
During this period, DMU remained committed to supporting students, ensuring there was wide-ranging support for active learning and progression, that resources could be accessed, assessments could proceed where appropriate or offered with alternative arrangements, and wellbeing and employability support made available online.
We are confident that the measures we put in place in response to significant national restrictions continued to provide our students with high-quality education and support provision of real value, broadly equivalent to our usual arrangements, that reflects the hard work our students have invested in their studies and one that helps to equip them for progression and for the world of work.
For these reasons, DMU – in common with other universities and in line with national guidance – will not be issuing tuition fee refunds.
Will I have to pay the full tuition fee for 20/21?
We know that university is a significant investment in your future and for you personally, so we work hard to ensure we offer value for money in all that we do.
Our revised planning for the next academic year was required by governments across the UK bringing in lockdown restrictions as a result of the COVID-19 pandemic. Central to our planning are two important principles: firstly, the health and safety of our staff and students will be paramount, and secondly, a strong commitment to ensuring that the teaching, learning and support we offer is broadly equivalent to our usual offering, so that all our students are able to receive the education they want and deserve, within the evolving national restrictions.
We have already announced that, given the highly likely need for some kind of social distancing, large-scale lectures will be online for the next academic year. We’re continually planning and reviewing what the evolving restrictions will mean for smaller-scale and more interactive teaching - including face-to-face workshops, seminars, tutorials, lab work, practice-based teaching events, etc - and will update you as soon as we’re able to.
We’re also working hard to ensure all our students have the opportunity to access a wide range of specialist resources and subject-specific software, collaborative tools and digital platforms, student support around careers and placements, health and wellbeing, finance, library and learning resources, social media to build and develop networks, communities and friendship groups, as well as a wide range of social activities delivered appropriately within the current and evolving restrictions, including music, sport and student societies. Please check our website for further updates on the support available to students.
On this basis, all tuition fees will be as advertised on our website. However, our central priority is to ensure that the highest possible quality of the student experience we can offer is made available to all students whatever wider restrictions are in place at the start of the academic year, and to give student maximum value for the fees that they pay.
What will my university experience be like when term starts again?
At De Montfort University we are currently assessing how our degree programmes can be taught in the coming academic year – we are committed to giving students as much advanced notice as we can of any changes that may be necessary.
At present, we can confirm that all large-scale lectures (that is, where the group size is large and there is no expectation of interactivity) will be online for the full academic year. Most of these lectures will be asynchronous, i.e. pre-recorded, not delivered as a live stream. As soon as decisions have been made about the lecture delivery on students’ programmes, we will update them.
We’re continually reviewing what the evolving restrictions may mean for smaller-scale and more interactive teaching - including face-to-face workshops, seminars, tutorials, lab work, practice-based teaching events, etc. This is a complicated and evolving process that will take into consideration evolving Government guidelines, but we will keep our students updated as soon as further information is available.
We believe that, with the health and safety measures being implemented across campus and with the opportunities for face to face engagement being put into place across all programmes, students should attend university in person throughout the next academic year unless personal circumstances (such as illness, shielding, care responsibilities, etc) prevent them doing so, or national restrictions indicate otherwise. We therefore expect all of our students to be on campus in order to gain as full a DMU experience as possible.
All updates will be posted both on Blackboard and, as appropriate, included in the COVID-19 FAQs and communicated to you via email.
If large scale lectures are due to be online in the new academic year, will I need to attend university in person?
The package of learning that we have developed for the next academic year is based on students being able to engage with learning directly, on campus, as much as possible. No programmes will be offered fully online; all programmes will have a live, on-campus element.