Dr Laleh Kasraian

Job: VC2020 Lecturer in Information Systems

Faculty: Technology

School/department: School of Computer Science and Informatics

Address: De Montfort University, The Gateway, Leicester, LE1 9BH, United Kingdom

T: 0116 2078555

E: laleh.kasraian@dmu.ac.uk

W: dmu.ac.uk


Personal profile

Dr. Laleh Kasraian is a VC2020 Lecturer in Information Systems in the School of Computer Science and Informatics at De Montfort University in Leicester, UK.

She received her PhD in Business Information Systems (BIS) from University College Cork in Ireland for her work on the role of Core IS Capabilities throughout the IS/IT Service Co-Production lifecycle. She completed her M.Sc. in e-Commerce from Lulea University of Technology in Sweden and her B.Sc. is in Computer Software Engineering from Tehran Azad University, Iran. She has participated in Enterprise Ireland’s funded research studies which were mainly related to the IT industry around the deployment of the mixed methodologies approaches in innovative service design and development. 

With over 20 years of industry experiences, she managed a number of IS/IT researches and projects within a range of multi-disciplinary areas, such as e-Banking, Energy Management Systems, Enterprise Resource Planning customisation and deployment, IT Strategy & Enterprise Architecture, Information Systems analysis projects in  public and private organisations.

Research group affiliations

Context, Intelligence and Interaction (CIIRG) 

Publications and outputs 

  • Understanding core IS capabilities throughout the IS/IT service co-production lifecycle
    Understanding core IS capabilities throughout the IS/IT service co-production lifecycle Kasraian, Laleh; Sammon, David; Grace, Audrey During service co-production, the firm and the customer jointly participate in design and delivery of the service by leveraging the customer’s knowledge and preferences to individually tailor the service for the customer. Here, the main challenge is how a firm’s project team may accomplish modifications to meet the customers’ needs within the required timeframe. Thus, this research paper explores the role of project team’s core capabilities during the IS/ IT service co-production lifecycle stages across three case studies. The paper contributes to theory by presenting a matrix model which maps the core capabilities against IS/IT service co-production lifecycle stages. The study also contributes to practice, specifically where firms are looking to enhance their in-house core capabilities in order to improve their IS/IT service co-production involvement with their customers. Prof. Sammon and Dr. Grace have been involved in this research study (i.e. as the senior and co-supervisors) from the Business Information Systems department at the University College Cork, Ireland.
  • Product Market Fit Frameworks for Lean Product Development
    Product Market Fit Frameworks for Lean Product Development Dennehy, Dennis; Kasraian, Laleh; O’Raghallaigh, Paidi; Conboy, Kieran To succeed in today’s dynamic and evolving markets, businesses need to continuously design products that meet the demands of the customer. While such demands can be difficult to fulfil, they offer businesses the opportunity to evolve their business models, deepen their skill-sets and knowledge, expand into new markets, and scale their operations. To stay viable amid accelerating change, businesses need product development frameworks that anchor the mental models for designing products that fit the market. However, evidence suggests that many start-up businesses lack such models. This completed research paper makes two important contributions to academia and practice. First, a conceptual framework that links the concepts of product viability, feasibility, and usability/desirability to lean product development is developed. Second, an evaluation framework that enables businesses to design products that fit their markets is proposed. The frameworks are grounded in design science literature and their utility has been evaluated through the industry engagements of the research team. The theoretical limitations of the lean concept are exposed and its implications for R&D practitioners and academic researchers are highlighted. The file attached to this record is the author's final peer reviewed version.

Research interests/expertise

IS/IT Service Co-Production, Service Innovation and Service Design Methodologies

Areas of teaching

IMAT5205 - Systems Analysis & Design

IMAT5206 - Management of Information Systems


Jan  2017 - PhD in Business Information Systems (BIS), University College Cork, Ireland 
Mar 2007- MSc in eCommerce & Marketing, Lulea University of Technology, Sweden
Aug 1996 - BSc in Computer Software Engineering, Iran

Courses taught

2013-2016 Data Analysis, Data Modelling and Database Management

2014-2016 Enterprise Systems and Enterprise Data Management (SAP ECC 5.0)

2014-2015 Business Intelligence (BI) and Organisational Performance

2012-2013 Application Modelling and Design

Professional licences and certificates

-Certified in Teaching and Learning for Graduate Studies from University College Cork, Ireland

-IT Service Management foundation framework (ITIL) - Exin Institute Licensed, Utrecht, Netherlands


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