University services and closures

DMU has moved classroom teaching and lectures online in response to government advice to delay the spread of COVID-19.  

In line with the measures announced by the Prime Minister to move the country towards a full lockdown to combat the outbreak, we closed all buildings on campus – apart from essential services – from Tuesday 24 March. 

Library and Learning Services

The Kimberlin Library, the Hugh Aston Law Library, and the library in the Greenhouse are all now closed for the foreseeable future. In light of the latest measures announced by the Prime Minister we are closing the campus (apart from essential services). This means that the Eric Wood Learning Zone will also be closed from 3pm on Tuesday 24 March.

Even though our library buildings are closed, there are many ways for you to access online study support. We have replaced our face-to-face support with online tutorials, live chat and online workshops.

This includes support with writing, reading and effective studying, support with locating and identifying resources and referencing, support with maths, numeracy, SPSS and statistics, and support with MS Office365, learning technologies (Turnitin, Blackboard) and assistive technology. Please see https://library.dmu.ac.uk/remote for more details.

The loan and reserving of items is currently suspended and the books you have on loan have been renewed until 28 September 2020, or until your library expiry date, whichever is sooner. You will not be fined for items that should have been returned between the closure of the university and the new expiry date. Check your library record to discover when your books are due back.

Due to the local lockdown measures in Leicester, the Kimberlin Library’s book-return service is suspended from 30 June until further notice. We will update this section when alternative arrangements are in place. If you are returning in the autumn, you can hold onto current library items if necessary and return them when the library reopens. If you have any other concerns or questions about returning your library books please contact the library at justask@dmu.ac.uk or visit https://dmu-ac-uk.libanswers.com.

De Montfort Students' Union (DSU) and Campus Centre

To ensure the health and safety of all students and DSU staff, the Campus Centre Building is now closed, so there will be no access to SU's Lounge, SUpplies, the DSU Reception and the Membership Office from Friday 20 March. However, DSU will still continue to be available to support you online via their website, phone, email and on their social media channels. Please see below for their contact details:

Catering

From Monday 23rd March, all catering outlets will be closed with the exception of the Riverside Café which will be operating a take-out service only, Monday-Friday, 8am-3pm.

Student Welfare services

All student welfare services are currently able to provide comprehensive services, and we will endeavour to continue to do so wherever possible. Please be aware, however, that in the current situation the precise way in which we provide these services could alter at short or no notice. 

Wellbeing services

Single Point of Access appointments

A Single Point of Access (SPA) appointment is:

  • A 45-minute appointment about wellbeing/student welfare concerns you have.
  • It gives you an opportunity to discuss your situation with a member of support staff.
  • You will be offered advice and signposting on the day and, if needed, referral to relevant support staff within student welfare.
  • At the end of the appointment, you will be given an agreed action plan of what to do next.
  • You can book SPA appointments via MyGateway.

Mental Health Inclusion team

The Mental Health Inclusion team can help make sure the right support is in place for you to achieve your goals here at DMU by offering advice on maintaining good mental health and wellbeing. We hold meetings with students to discuss the support they might need for their mental health while studying. This can include liaising with academic staff about teaching and learning support, helping students to apply for the Disabled Students Allowance, putting exam arrangements in place, and referrals to counselling or external agencies that may be helpful. You can find out more about our service here. 

Wellbeing team

Our Wellbeing team is here to help students maintain good mental health and wellbeing, so they can get the most out of their time at DMU. Our masterclasses offer guidance on dealing with a range of issues students face, to help them achieve their full potential. When appropriate, we also offer one-to-one counselling support, giving students the chance to talk about and work through specific issues in confidence.

Either team can be contacted by phone on +44 (0) 116 366 4442 or email at wellbeing@dmu.ac.uk.

Disability advice and support

At this time, we are able to offer online or telephone appointments which can be booked through My Gateway. We can also work with you to provide advice and support in applying for the Disabled Students Allowance. More information can be found here.

You can contact the Disability Advice and Support team by calling +44 (0) 116 366 4443 or emailing Disability@dmu.ac.uk.

International student support

Our international student support service offers advice and guidance for all of our international students. You can contact a member of the team by emailing iss@dmu.ac.uk or calling +44 (0) 116 257 7595 and choosing option five. 

Further information on the services provided can be found on our international student support page.

The Mandala Project

Our Mandala Project is able to offer signposting and support to students who have been affected by sexual violence, domestic violence and honour-based abuse. 

We offer one-to-one phone or online support appointments which are available from 1pm to 4pm on weekdays. 

If you’d like to get in touch then please email us at themandalaproject@dmu.ac.uk or visit our Mandala Project page for more information.

DMU Prayer Room 

DMU’s Imam and Muslim Chaplain Mohammed Laher is available to respond to staff and student queries related to faith. You can get in touch by emailing MuslimChaplain@dmu.ac.uk, as well as find out more on our spiritual support page.

Student Gateway

Although DMU's reception counter services are currently closed, you can continue to call the Student Gateway Services in the normal way via phone on +44 (0)116 257 7595 (by selecting the relevant service from the menu) or by email at studentgateway@dmu.ac.uk – visit the COVID-19 Information and Advice website for more information. You can also still book telephone appointments via myGateway. A staff member will call you at the allocated time on the phone number(s) stored in DMU's student records system. Please make sure your personal contact details are up to date by checking the Personal Details tile in myDMU.

Student Gateway Reception Desk

T: +44 (0) 116 250 6047
E: studentgateway@dmu.ac.uk

Disability Advice and Support

T: +44 (0) 116 257 7595 (Option 1)
E: disability@dmu.ac.uk

The Wellbeing Service

T: +44 (0) 116 257 7595 (Option 2)
E: wellbeing@dmu.ac.uk

Student Administrative Support and Student Finance and Welfare

T: +44 (0) 116 257 7595 (Option 3)
E: SAS@dmu.ac.uk – for ID card, student status letters and Student Loans Company queries
E: SFW@dmu.ac.uk – for Hardship/Support Fund queries and financial welfare queries

Transitions

T: +44 (0) 116 257 7595 (Option 3)
E: transitions@dmu.ac.uk

Careers and Employability

T: +44 (0) 116 257 7595 (Option 4)
E: careers@dmu.ac.uk

International Student Support

T: +44 (0) 116 257 7595 (Option 5)
E: iss@dmu.ac.uk

Appeals and Deferrals

T: +44 (0) 116 257 7595 (Option 6)
E: acasupportoffice@dmu.ac.uk

Immigration Compliance/Visa Team

T: +44 (0) 116 207 8780
E: studentvisaqueries@dmu.ac.uk 

Finance/Cashiers Desk

T: +44 (0) 116 207 8810
E: income@dmu.ac.uk

Examinations

T: +44 (0) 116 250 6379
E: examgeneralenquiries@dmu.ac.uk

Graduations

T :+44 (0)116 257 7307
E: academicawards@dmu.ac.uk

Careers services

The DMU Works Careers, Placements and Student Enterprise teams will continue to support you remotely during this period to:

  • Look out for DMU Works emails, tweets, Instagram and LinkedIn posts signposting you to online events and resources
  • Use MyGateway to book a phone or e-guidance Careers, Placement and Enterprise student appointment
  • Complete the DMU Works Career Readiness self-assessment that will measure your employability and identify areas of improvement to boost your career confidence

Job applications

If you're in the middle of applying for placements and graduate jobs starting this summer, the team can offer support - just get in touch. Make sure you pay close attention to employer job pages for any changes to application deadlines or interviews. Like everyone else, employers are having to quickly adapt their arrangements. We will do our best to bring you the latest key updates.


Placements

If you are on a placement year, your main point of contact is your placement tutor. You will already have received communication directly from them. Stay in touch with them if you have questions or need advice. You can also contact the placement team based in your faculty. Students on HLS placements should look out for information sent by their Link Tutor or usual placement academic contact, and the HLS Placement Team.

Key contacts

Events

All events have been postponed or cancelled until further notice. We will communicate further confirmations about events beyond this date in the next few weeks and months.

All of our office-based staff are working from home and can be contacted by staff and students by email and phone as normal – some staff will be working shifts so please use the general enquiries email if you need a quick response.

Email: eventsoffice@dmu.ac.uk

Academic Support Office (ASO)

The ASO will remain open remotely during normal office hours and will provide the same service levels as detailed in the General Regulations and Procedures Affecting students and our policies. You can contact the ASO via email acasupport@dmu.ac.uk. The key changes to note are:

Academic Practice Officer activities

  • All APO activities should cease from Monday 23 March 2020

Student Panels

All student panels will be suspended, they are:

  • University Complaints Committee
  • Disciplinary Panels including Fitness to Practise Panels
  • Academic Offence Panels

Complaints

  • All investigations into stage 2 and stage 3 complaints will be suspended

Academic appeals and examination deferrals

  • Academic appeals and examination deferrals will continue to be progressed but it is unlikely the team will be able to deal with requests within the usual timeframes.

Alumni – DMU for Life

All events and projects have been postponed or cancelled until further notice and we have communicated this to all alumni and partners. The team is still actively engaging with alumni.

Email: DMUforlife@dmu.ac.uk

DMU Global

All DMU Global trips have been cancelled for this academic year. All of our office-based staff are working from home and can be contacted by staff and students by email and phone as normal.

Staff and students will be able to reach the team via the following channels during normal working hours, from Monday to Friday:

DMU Global queries:

Email: dmuglobal@dmu.ac.uk
Tel: 0116 257 7613 (voicemail in operation, staff will return calls)

Student Exchange queries:

Email: studentexchange@dmu.ac.uk
Tel: 0116 257 7613 (voicemail in operation, staff will return calls)

DMU Sport

All of our office-based staff are working from home and can be contacted by staff and students by email and phone as normal. Sports coaches and DMU activators stopped delivery on 16 March 2020. Sport facilities are now closed and with very few students on campus all sports activity has stopped.

Committee training is to be delivered online and we will be supporting DSU in running committee elections online. Support services to sport students will be delivered remotely during normal office hours for committee members, DMU activators and scholars.

Our main office contact details are:

Email: sport@dmu.ac.uk
Tel: +44 (0) 116 207 8445

DMU Music

The team is working remotely and will be picking up calls and enquiries via email as per normal during office hours.

The following activity will be paused or cancelled from 23 March 2020 until further notice:

  • DMU Music concerts and projects
  • DMU Music ensembles and DMU Music instrumental tuition
  • Accessing The Chantry for individual practice
Email: music@dmu.ac.uk

DMU Local

All of the Public Engagement team is working from home. The team is responding to calls and messages as normal. All local engagement, including schools, on campus and in the community, ceased on 16 March 2020 and this was communicated to partners and students. We do not expect activity to restart in same format this academic year.

We have informed students that they do not need to attend their volunteering activity from 16 March onwards.

We are focusing on social media-based promotion and support for partners, especially around service to vulnerable groups, and to ensure we are communicating how/when staff can support if they wish.

DMU Local enquiries: local@dmu.ac.uk
Schools: schools@dmu.ac.uk
Talent25 enquiries: creativetalent25@dmu.ac.uk

Partnerships and operations

All events and projects have been postponed or cancelled until further notice and we have communicated this to all partners and stakeholders. Future partnership proposals have also been put on hold until further notice.

Current partnership renewals will be monitored and progressed as far as possible, in line with university guidance and partners are being communicated to on a regular basis.

QEII Diamond Jubliee Leisure Centre

The leisure centre is currently closed until further guidance from the UK Government and DMU is announced.

All classes, bookings (sports hall) and activities (fitness suite, swimming pool, sauna, climbing wall) will not be available throughout this period.

If you have a membership you will be recompensed by:

Students

We have increased the length of your membership to include the closure time. Your expiry date will be changed accordingly to the closure period.

Staff

I pay through my wages:

Your monthly membership payment has been frozen since 23 March 2020 and will not restart until the leisure centre reopens. You will be notified of the recommencement of your payments once the facility is back open for users.

I pay monthly by recurring card payment:

Your monthly membership payment has been frozen since 23 March 2020 and will not restart until the leisure centre reopens. You will be notified of the recommencement of your payments once the facility is back open for users.

I paid in full:

Your membership has been frozen since 23 March 2020 and will restart when the leisure centre reopens. The end date of your membership will be altered accordingly and you will be notified of this change once the facility is back open for users.

While the leisure centre is closed staff are providing live classes, challenges and advice on fitness and nutrition on Facebook, Twitter and Instagram. You can also access live and pre-recorded workouts on the centre’s YouTube channel. Please contact us at leisure@dmu.ac.uk if you have any further questions.

The Venue@DMU

The Venue@DMU is currently closed. As a result, we are now unable to take any new bookings at this time and for the foreseeable future.

The health and safety of our community must always be our highest priority. We are also ensuring that we follow national guidelines in everything that we do. We apologise for any inconvenience this action may cause you but we will be doing everything possible to have our facility operational again soon.

However, if you have an enquiry you can email dmuvenues@dmu.ac.uk or call us on +44 (0)116 250 6000 and we will assist where possible. 

The Coworking Café

The Coworking Café, based in the Innovation Centre, is currently closed to our members, coworkers, DMU students and the general public. 

If you have any further enquiries, please email innovationcentre@dmu.ac.uk.

Virtual Student Advice Centres

Students can get all the advice they need online via Blackboard, where they can access additional resources and discussion boards through the virtual hub. If you can’t find what you’re looking for on Blackboard then you can contact your faculty advice centre for support.

Faculty contact information:

Arts, Design and Humanities
T: +44 (0) 116 257 7394
E: adhadvice@dmu.ac.uk

Business and Law
T: +44 (0) 116 257 7243
E: studentadvicecentre@dmu.ac.uk

Computing, Engineering and Media
T: +44 (0) 116 207 8499 or +44 (0) 116 207 8497
E: cemadvicecentre@dmu.ac.uk

Health and Life Sciences
T: +44 (0) 116 257 7749
E: hls.advice.centre@dmu.ac.uk

Graduate School Office
E: researchstudents@dmu.ac.uk

 
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