University services and closures

DMU is moving classroom teaching and lectures online in response to government advice to delay the spread of COVID-19. 

In line with the latest measures announced by the Prime Minister to move the country towards a full lockdown to combat the outbreak, we’re closing all buildings on campus - apart from essential services - from 3pm on Tuesday 24 March. 

Library and Learning Services

The Kimberlin Library, the Hugh Aston Law Library, and the library in the Greenhouse are all now closed for the foreseeable future. In light of the latest measures announced by the Prime Minister we are closing the campus (apart from essential services). This means that the Eric Wood Learning Zone will also be closed from 3pm on Tuesday 24 March.

Extensive online resources and chat-based support will be available despite the library closure. If you have books on loan, all due dates will be automatically extended to at least the beginning of June. There will be no fines applied. If you want to return books after Kimberlin shuts, this can be done via a return point installed outside Kimberlin from Monday.

De Montfort Students' Union (DSU) and Campus Centre

To ensure the health and safety of all students and DSU staff, the Campus Centre Building will be closing so there will be no access to SU's Lounge, SUpplies, the DSU Reception and the Membership Office from Friday 20 March at 5pm. However, DSU will still continue to be available to support you online via their website, phone, email and on their social media channels. Please see below for their contact details:

Catering

From Monday 23rd March, all catering outlets will be closed with the exception of the Riverside Café which will be operating a take-out service only, Monday-Friday, 8am-3pm.

Student Welfare services

During this very difficult time we regret to inform you that due to large scale staff absences we are not able to maintain a normal Student Welfare Service. In order to try to ensure that there is some level of service, and that we can prioritise those students in need we will from Monday 23 March be operating as one ‘Student Welfare’ team for the foreseeable future. All enquiries should be directed disability@dmu.ac.uk or phone 0116 366 4443.

All appointment will now take place by phone or online, for example through Skype. Given current staffing levels the response time from this service may be highly variable, and we apologise in advance for any delays in responding. With that in mind it is probably worth reminding you that DMU does not offer a crisis response service and that students should contact their GP as a matter of urgency if any medical issue, including mental health concerns put them at risk.

In order to prioritise students who really need support, we need your assistance, and therefore would ask that students read the FAQ's before contacting us. Please remember sources of support and information on wellbeing are available on the Healthy DMU hub.

Where students have DSA funded support in place we will attempt to continue to provide this as much as far as possible, though this could also be impacted by staff absence. We will provide this ideally by Skype or similar, but if you do not have the facilities for this we will provide this by phone.

In the event of the university closing it is unlikely that your funding body will pay for DSA funded support to continue, so you should now be considering what other sources of support will be available to you, for example, through the NHS.

Student Gateway

Although DMU's reception counter services are currently closed, you can continue to call the Student Gateway Services in the normal way via phone on +44 (0)116 257 7595 (by selecting the relevant service from the menu) or by email at studentgateway@dmu.ac.uk – visit the COVID-19 Information and Advice website for more information. You can also still book telephone appointments via myGateway. A staff member will call you at the allocated time on the phone number(s) stored in DMU's student records system. Please make sure your personal contact details are up to date by checking the Personal Details tile in myDMU.

Student Gateway Reception Desk

T: +44 (0) 116 250 6047
E: studentgateway@dmu.ac.uk

Disability Advice and Support

T: +44 (0) 116 257 7595 (Option 1)
E: disability@dmu.ac.uk

The Wellbeing Service

T: +44 (0) 116 257 7595 (Option 2)
E: wellbeing@dmu.ac.uk

Student Administrative Support and Student Finance and Welfare

T: +44 (0) 116 257 7595 (Option 3)
E: SAS@dmu.ac.uk – for ID card, student status letters and Student Loans Company queries
E: SFW@dmu.ac.uk – for Hardship/Support Fund queries and financial welfare queries

Transitions

T: +44 (0) 116 257 7595 (Option 3)
E: transitions@dmu.ac.uk

Careers and Employability

T: +44 (0) 116 257 7595 (Option 4)
E: careers@dmu.ac.uk

International Student Support

T: +44 (0) 116 257 7595 (Option 5)
E: iss@dmu.ac.uk

Appeals and Deferrals

T: +44 (0) 116 257 7595 (Option 6)
E: acasupportoffice@dmu.ac.uk

Immigration Compliance/Visa Team

T: +44 (0) 116 207 8780
E: studentvisaqueries@dmu.ac.uk 

Finance/Cashiers Desk

T: +44 (0) 116 207 8810
E: income@dmu.ac.uk

Examinations

T: +44 (0) 116 250 6379
E: examgeneralenquiries@dmu.ac.uk

Graduations

T :+44 (0)116 257 7307
E: academicawards@dmu.ac.uk

Careers services

The DMU Works Careers, Placements and Student Enterprise teams will continue to support you remotely during this period to:

  • Look out for DMU Works emails, tweets, Instagram and LinkedIn posts signposting you to online events and resources
  • Use MyGateway to book a phone or e-guidance Careers, Placement and Enterprise student appointment
  • Complete the DMU Works Career Readiness self-assessment that will measure your employability and identify areas of improvement to boost your career confidence

Job applications

If you're in the middle of applying for placements and graduate jobs starting this summer, the team can offer support - just get in touch. Make sure you pay close attention to employer job pages for any changes to application deadlines or interviews. Like everyone else, employers are having to quickly adapt their arrangements. We will do our best to bring you the latest key updates.


Placements

If you are on a placement year, your main point of contact is your placement tutor. You will already have received communication directly from them. Stay in touch with them if you have questions or need advice. You can also contact the placement team based in your faculty. Students on HLS placements should look out for information sent by their Link Tutor or usual placement academic contact, and the HLS Placement Team.

Key contacts

Events

All events have been postponed or cancelled until further notice until Easter. We will communicate further confirmations about events beyond this date in the next few weeks.

All of our office-based staff are working from home and can be contacted by staff and students by email and phone as normal – some staff will be working shifts so please use the general enquiries email if you need a quick response.

Email: eventsoffice@dmu.ac.uk

Academic Support Office (ASO)

The ASO will remain open remotely during normal office hours and will provide the same service levels as detailed in the General Regulations and Procedures Affecting students and our policies. You can contact the ASO via email acasupport@dmu.ac.uk. The key changes to note are:

Academic Practice Officer activities

  • All APO activities should cease from Monday 23 March 2020

Student Panels

All student panels will be suspended, they are:

  • University Complaints Committee
  • Disciplinary Panels including Fitness to Practise Panels
  • Academic Offence Panels

Complaints

  • All investigations into stage 2 and stage 3 complaints will be suspended

Academic appeals and examination deferrals

  • Academic appeals and examination deferrals will continue to be progressed but it is unlikely the team will be able to deal with requests within the usual timeframes.

Alumni – DMU for Life

All events and projects have been postponed or cancelled until further notice and we have communicated this to all alumni and partners. The team is still actively engaging with alumni.

Email: DMUforlife@dmu.ac.uk

DMU Global

All DMU Global trips have been cancelled for this academic year. All of our office-based staff are working from home and can be contacted by staff and students by email and phone as normal.

Staff and students will be able to reach the team via the following channels during normal working hours, from Monday to Friday:

DMU Global queries:

Email: dmuglobal@dmu.ac.uk
Tel: 0116 257 7613 (voicemail in operation, staff will return calls)

Student Exchange queries:

Email: studentexchange@dmu.ac.uk
Tel: 0116 257 7613 (voicemail in operation, staff will return calls)

DMU Sport

All of our office-based staff are working from home and can be contacted by staff and students by email and phone as normal. Sports coaches and DMU activators stopped delivery on 16 March 2020. Sport facilities are now closed and with very few students on campus all Sports activity has stopped.

Committee training is to be delivered online and we will be supporting DSU in running committee elections online. Support services to sport students will be delivered remotely during normal office hours for committee members, DMUactivators and scholars.

Our main office contact details are:

Email: sport@dmu.ac.uk
Tel: 0116 207 8445

DMU Music

The team is working remotely and will be picking up calls and enquiries via email as per normal during office hours.

The following activity will be paused or cancelled from 23 March 2020 until further notice:

  • DMU Music concerts and projects
  • DMU Music ensembles and DMU Music instrumental tuition
  • Accessing The Chantry for individual practice
Email: music@dmu.ac.uk

DMU Local

All of the Public Engagement team is working from home. The team is responding to calls and messages as normal. All local engagement, in school, on-campus and community delivery ceased on 16 March 2020 and this was communicated to partners and students. We do not expect activity to restart in same format this academic year.

We have informed students that they do not need to attend their volunteering activity from 16 March onwards.

We are focussing on social media based promotion and support for partners, especially around service to vulnerable groups, and to ensure we are communicating how/when staff can support if they wish.

DMU Local enquiries: local@dmu.ac.uk
Schools: schools@dmu.ac.uk
Talent25 enquiries: creativetalent25@dmu.ac.uk

Partnerships and operations

All events and projects have been postponed or cancelled until further notice and we have communicated this to all partners and stakeholders. Future partnership proposals have also been put on hold until further notice.

Current partnership renewals will be monitored and progressed as far as possible, in line with university guidance and partners are being communicated to on a regular basis.

QEII Diamond Jubliee Leisure Centre

The Leisure Centre will be closed from Monday 23 March through to, and including, Sunday 26 April 2020. This may change in light of further guidance from DMU and Government.

All classes, bookings (sports hall) and activities (fitness suite, swimming pool, sauna, climbing wall) will not be available throughout this period.

If you have a membership you will be recompensed by:

Students

We have increased the length of your membership to include the closure time. Your expiry date will be changed accordingly to the closure period.

Staff

I pay through my wages:

We will not take a payment from your April pay. Additionally, the payment due to be taken in May will be reduced to allow for the closure period in March.

I pay monthly by recurring card payment:

We will not collect a payment from your account in April. Additionally, the payment due to be taken in May will be reduced to allow for the closure period in March.

I paid in full:

We have increased the length of your membership to include the closure time.  Your expiry date will be changed accordingly to the closure period.

Please contact us at leisure@dmu.ac.uk if you have any further questions.

The Venue@DMU

The Venue@DMU will be closed from Monday 23 March to Monday 27 April. As a result, we are now unable to take any new bookings at this time and for the foreseeable future.

The health and safety of our community must always be our highest priority. We are also ensuring that we follow national guidelines in everything that we do. We apologise for any inconvenience this action may cause you but we will be doing everything possible to have our facility operational again soon.

However, if you have an enquiry you can email dmuvenues@dmu.ac.uk or call us on 0116 250 6000 and we will assist where possible. 

The Coworking Café

The Coworking Café, based in the Innovation Centre, is currently closed to our members, coworkers, DMU students and the general public. 

If you have any further enquiries, please email innovationcentre@dmu.ac.uk.

Virtual Student Advice Centres

Students can get all the advice they need online via Blackboard, where they can access additional resources and discussion boards through the virtual hub. If you can’t find what you’re looking for on Blackboard then you can contact your faculty advice centre for support.

Faculty contact information:

Arts, Design and Humanities
T: +44 (0) 116 257 7394
E: adhadvice@dmu.ac.uk

Business and Law
T: +44 (0) 116 257 7243
E: studentadvicecentre@dmu.ac.uk

Computing, Engineering and Media
T: +44 (0) 116 207 8499 or +44 (0) 116 207 8497
E: cemadvicecentre@dmu.ac.uk

Health and Life Sciences
T: +44 (0) 116 257 7749
E: hls.advice.centre@dmu.ac.uk

Graduate School Office
E: researchstudents@dmu.ac.uk

 
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