Are you in crisis now?

If you are worried about your safety and feel at risk of harming yourself please access help immediately through one of the following services:

NHS

If you are registered with the DMU Health Service call +44 (0)116 222 7272 for daytime appointments and NHS 111 for a GP out of hours service. If you are registered with another GP please contact them instead.

Out of hours, students can ring 111 and would be assessed by a GP by phone, directed to further assessment at one of the extended hours hubs or the Urgent Care Centre (UCC) or possibly assessed by East Midlands Ambulance Service (EMAS).  EMAS run a combined crisis car with the constabulary to make an initial assessment, though this isn't always available. 

The hubs can be accessed directly on 0116 36604560 and run during the following hours:

  • 8am to 8pm every day at Westcotes Surgery on Fosse Road (nearest)
  • 6:30am to 10pm on weekdays and 12pm to 8pm at weekends at Saffron and Belgrave Surgeries

A student presenting with mental health issues would normally be assessed by the GP, but could be assessed by an experienced nurse or paramedic.

In an emergency you can call 999, visit a local NHS walk-in centre or go to A&E at the Leicester Royal Infirmary. The emergency department has 24 hour access to mental health support and has the ability to treat any injuries or overdoses. 

 

Walk-in centres

The Merlin Vaz Health and Social Centre 
1 Spinney Hill Road 
Leicester, LE5 3GH, UK
T: +44 (0)116 242 9450 or +44 (0)116 242 9450

 

The Oadby Walk-in Centre
18 The Parade
Oadby
Leicester, LE2 5BJ, UK
T: +44 (0)116 271 1360 or +44 (0)116 271 1360

 

Loughborough Walk-in Centre and Minor Injuries Unit
Pinfold Gate
Loughborough, LE11 1BE, UK
T: +44 (0)1509 553998


If there is a suicide concern but the threat is not imminent, contact can be made with the Leicestershire Partnership Trust (LPT) Mental health crisis support team. Two options exist:

Turning Point

Turning Point is a free 24-hour adult mental health telephone helpline. LPT has commissioned Turning Point to provide telephone support for adults in Leicester, Leicestershire and Rutland who have urgent mental health needs.

Call 0808 800 3302, for support with urgent mental health needs. The service is free from most mobile networks and is available 24 hours a day.  The service can offer face-to-face support by appointment. (Please note that calls are not answered by medics and staff will not have access to your patient notes)

Or email Leicestershire.Helpline@Turning-Point.co.uk

The Crisis Resolution and Home Treatment Service

The CRHT is a 24 hour emergency response service provided for adults in Leicester, Leicestershire and Rutland.  Access is normally via a GP referral but people already in treatment will be given emergency contact numbers by their assigned mental health professional.  It will not attend imminent high risk emergencies.  Please note that this service responds between 4 hours and 24 hours after contact.

Click here for further details about the service.

Helpline numbers

DMU security
T: +44 (0)116 257 7642

Samaritans
1a Elmfield Avenue
Leicester
LE2 1RB, UK
T: 116 123
In person between the hours of 9.30am and 9.30pm - the location is close to Victoria Park.
www.samaritans.org

Nightline

A confidential overnight student support line that runs from 8pm-8am
T: +44 (0)116 223 1230
E: nightlineleicester@hotmail.com 
nightline.ac.uk

 
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