ITMS - Service desk

Our helpful and friendly ITMS Service Desk provides IT support to 2,700 staff and 23,000 students 24 hours a day. There are four main ways of contacting us:

Online self-service portal - myITSupport 

The self-service portal is available for current staff and students. You can use myITSupport to log calls or faults and track their progress.

Requests will be responded to during standard opening times, which are Monday to Friday 08.00-17.00 (BST/GMT).

Email

Contact us at: itmsservicedesk@dmu.ac.uk.

Emails will be responded to during standard opening times, which are Monday to Friday 08.00-17.00 (BST/GMT).

Telephone

+44 (0)116 250 6050 / Internal customers should ring Ext 6050

Available during office hours (staffed by our in-house Service Desk staff) and out of standard working hours (provided by a third party service provider).

In-Person support in the Kimberlin Library 

The ITMS Service Desk provides face to face IT support for staff and students on the Ground floor of the Kimberlin Library. This service is available: Monday and Friday 08.45 – 17.00 and Tuesday – Thursday 08.45 – 17.15 excluding bank holidays.

Students studying at an overseas location

Student studying at an overseas location with one of our DMU partner institutions can also email itmsservicedesk@dmu.ac.uk to request a telephone call back – please provide a suitable UK time during 09.00-17.00 (GMT/BST) Monday to Friday (and include all of the information listed below).

What information do I need to provide with my request

Whichever method you use to contact us, you will need to have the following information readily available:

  • Student ID or staff ID (we need to know the "P" number from your ID card)
  • Your full name
  • A contact telephone number
  • The name of your faculty, department or overseas campus
  • Details of the problem and any error messages you have received (providing screen shots where available if contacting us by email)