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ITMS - Service desk

Our helpful and friendly ITMS Service Desk provides IT support to 2,700 staff and 23,000 students 24 hours a day.

Online self service portal - myITSupport 

The self-service portal is available for current staff and students. You can use myITSupport to log calls or faults and track their progress.


Self service requests and emails will be responded to during standard opening times which are  Monday to Friday 8am – 5pm, excluding bank holidays.

T: +44 (0)116 250 6050 / Internal customers should ring Ext 6050

Staff and student support in the Kimberlin Library

The ITMS Service Desk provides face to face IT support for staff and students on the Ground floor of the Kimberlin Library. This service is available: Monday and Friday 08.45 – 17.00 and Tuesday – Thursday 08.45 – 17.15 excluding bank holidays.

Out of hours support

Our out of hours telephone based support service is also available to staff and students at all other times including bank holidays on 0116 2506050. This is provided by a 3rd party service provider.

You will need to have the following information to hand when contacting us:

  • Student ID or staff ID (we need to know the "P" number from your ID card)
  • Your full name
  • A contact telephone number
  • The name of your faculty or department
  • Details of the problem and any error messages you have received