We know that university is a significant investment in your future and for you personally, so we work extremely hard to ensure we offer value for money in all that we do.
We have been determined to ensure that, should Government restrictions be reintroduced, we are still offering students the teaching they require to provide the opportunity to achieve learning outcomes and progress in their studies.
Central to our planning are two important principles: firstly, the health and safety of our staff and students is paramount, and secondly, a strong commitment to ensuring that the teaching, learning and support we offer is broadly equivalent to our usual offering, so that our students are able to receive high-quality education.
This has involved the hard and dedicated work of our lecturers and support staff – including librarians, student advisers, welfare officers, ITMS, security, estates management, lab technicians, student recruitment officers, international student support and many more.
Our central priority is to ensure that the highest-possible quality of the student experience we can offer is made available to all students whatever wider restrictions are in place, and to give students value for the fees that they pay.
On this basis, all tuition fees will be as advertised on our website.
In line with recommendations from the Office of the Independent Adjudicator (OIA), if you have any concerns around the provision we have offered, in the first instance we would encourage you to raise your initial concerns with your module or programme lead, or your personal tutor to try to find a resolution that is acceptable to all. If you have trouble contacting the person you wish to speak to please ask your Student Advice Centre for help.
If this is not possible, you can access the university complaints process. Students who wish to raise a complaint should in the first instance complete the complaint webform on our website. There is more information about this process on our student complaints procedure page.
If you remain dissatisfied with the decision of the university once the complaints process has been completed, you can seek a review by the OIA. The OIA has useful guidance on tuition fees on its coronavirus FAQ section.