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Student complaints webform

Please read the university's full procedure before you complete this form. You must have tried to resolve your complaint with the faculty or department concerned before making a formal complaint to the university. If you do not complete all parts of the form or fail to enclose all relevant documents the investigation into your complaint may be delayed.

  • Your details
  • Name
  • Address
  • Your representative
    If you have asked someone else to complain on your behalf please give details below. The university will not communicate with any third party without your written permission.
  • Name
  • Address
  • Your complaint
    Please briefly set out below the main points of your complaint. The complaints process can not be used for making appeals against assessment board decisions. If your complaint appears to be an academic appeal it will be referred to the Student Appeals and Conduct Officer for consideration.
  • What have you done so far?
    Explain briefly what steps you have taken in the relevant faculty or support department to resolve your complaint and why you are not happy with their response. If you have not tried to resolve your complaint in the faculty or department concerned it will be referred to the relevant Dean or Head of support department for consideration.
  • What would you like done about your complaint?
    Explain briefly what you might consider to be a satisfactory resolution to your complaint.
  • Would you like to request mediation?
    Mediation is a voluntary process where an impartial, independent third party facilitates a discussion around your complaint.
  • Your privacy
    To enable us to investigate your complaint fully we may need to share the details with selected staff. Do you give consent for the information you have supplied to be shared ?

Please send any attachments and supporting documents to acasupportoffice@dmu.ac.uk.

Alternatively students can download, complete and return a hard copy of the complaint form to the address above.

Please keep a copy of this form and any documents you send with it for your own reference.