Student complaints webform

Please read the university's full procedure before you complete this form. You must have tried to resolve your complaint with the faculty or department concerned before making a formal complaint to the university. If you do not complete all parts of the form or fail to enclose all relevant documents the investigation into your complaint may be delayed.

Your details
Title

eg Miss, Mrs, Mr etc
Name

First

Last
DMU student ID

Current and former DMU sutdents
Name of course studied
Address

Address Line 1

Address Line 2

City

County

Postcode

Country
Daytime phone
Email
Your representative
If you have asked someone else to complain on your behalf please give details below. The university will not communicate with any third party without your written permission.
Name

First

Last
Status

eg parent, union representative, solicitor
Address

Address Line 1

Address Line 2

City

County

Postcode

Country
Daytime phone number
Email
Your complaint
Please briefly set out below the main points of your complaint. The complaints process can not be used for making appeals against assessment board decisions. If your complaint appears to be an academic appeal it will be referred to the Student Appeals and Conduct Officer for consideration.
Your complaint
What have you done so far?
Explain briefly what steps you have taken in the relevant faculty or support department to resolve your complaint and why you are not happy with their response. If you have not tried to resolve your complaint in the faculty or department concerned it will be referred to the relevant Dean or Head of support department for consideration.
What have you done so far?
What would you like done about your complaint?
Explain briefly what you might consider to be a satisfactory resolution to your complaint.
What would you like done about your complaint?
Would you like to request mediation?
Mediation is a voluntary process where an impartial, independent third party facilitates a discussion around your complaint.
YesNo
Your privacy
To enable us to investigate your complaint fully we may need to share the details with selected staff. Do you give consent for the information you have supplied to be shared ?
YesNo

Please send any attachments and supporting documents to:

The Student Appeals and Conduct Officer
Academic Support Office
De Montfort University
The Gateway
Leicester, LE1 9BH, UK

Alternatively students can download, complete and return a hard copy of the complaint form to the address above.

Please keep a copy of this form and any documents you send with it for your own reference.