New student FAQs

When do I get my student ID?

If you’ve completed registration and submitted a photograph, your ID will be given to you as part of your registration process. Refer to your Induction schedule to find out exactly when and where you should go.

When do I get my timetable?

Shortly after completing your registration your timetable will be made available to you. This is usually online via our student portal and smartphone app MyDMU. You will be able to view all the activities (such as lectures, tutorials or lab sessions) that you are required to attend through the year in time for the start of teaching. More information will be provided during your programme induction.

Please note: Students studying at Partner Institutions, including Leicester International Pathway College, will receive their timetable directly from their Partner Institution not via MyDMU.

What is Matriculation?

Every student joining DMU will be invited to a Matriculation ceremony at The Venue@DMU. Hosted by the Interim Vice-Chancellor, Professor Andy Collop, and the Pro Vice-Chancellor/Dean for your faculty, students are officially welcomed to the university. DMU’s key initiatives are outlined, sports clubs and societies are introduced and the ceremony acts as the start of your DMU journey. Ceremonies are tailored to our four faculties and you will receive specific information in your course induction pack.

Where can I see the latest student news?

Once you have registered, you will receive the weekly #LoveDMU newsletter with all the latest news and events to your personal DMU email address. Before then and throughout your time at DMU, you can visit the student pages of our website and our social media platforms, FacebookTwitterInstagramYouTube and Snapchat.

How can I find out about disability or mental health support?

The Disability Advice and Support team and Mental Health Inclusion team offer guidance to ensure that students can fully participate in their chosen course and the university experience. We encourage students to inform us about a disability or medical condition as early as possible so that relevant support can be arranged. For general advice about accessible places in Leicester and elsewhere, visit

Can I have a vaccination against mumps, measles, rubella, meningitis and septicaemia?

Measles, mumps and rubella are highly infectious conditions that can have serious, potentially fatal complications, including meningitis and deafness. Young people can be at particular risk of getting these diseases. 

The MenACWY vaccine immunises you against four types of meningitis (inflammation of the brain) and septicaemia (blood poisoning). The MMR vaccine consists of two jabs (you may have had this as a child so please check with a parent or guardian). Both vaccinations are available free to new university entrants, including international students, if you are a first year entrant and up to 25 years old. If you haven’t already been immunised, the Student Health Centre on campus will be able to provide information and register you.

How can I join the leisure centre?

The Queen Elizabeth II Diamond Jubilee Leisure Centre on campus offers a range of flexible memberships to DMU students. You can join online or at the centre’s reception desk. Find out about the membership options. Its outstanding facilities include a swimming pool, gym, climbing wall and eight-court sports hall, along with fitness classes and personal training.

How do I join a sports club or society?

You can find our all about training times, coaching and how to get in touch by visiting our DMUsport webpages. If competitive sport isn’t your thing, there are plenty of recreational sporting opportunities that you can get involved with instead.

If sport isn’t your thing, but you’re looking to follow up a hobby, talent or interest then you might be interested in one our huge list of societies. Societies are great way to make friends, learn new things and have fun.

What do I need to bring for my programme induction?

Your faculty will be in touch with you via email or post to let you know what you will need.

How do I find out my username and password?

Your username is the letter 'p' followed by your student number (e.g.p1234567) and you will be provided with a temporary password.

You will be required to change this initial password and set up challenge/response questions when you first register with the university. This is a very straightforward process and takes a few minutes to complete.

If you have any queries take a look at the IT systems help page.

Is there anybody I can talk to regarding funding for my course?

Pop in to talk to our Student Finance and Welfare Team in the Student Gateway at Gateway House from Monday to Friday between 10am and 4pm. Alternatively contact us by phone on +44 (0)116 2577595 or email

I’m trying to set up a student bank account and they need a letter from the university. Where can I get this?

UCAS is now providing a verification service for banks so that you no longer require a letter. UCAS will have issued a reference number to you by email that your chosen bank can use instead of a letter. However, the bank may still request a letter from your university confirming you are a student. You can get this letter from the Student Gateway in Gateway House once you have completed your registration.

I have a question about university accommodation

Visit our accommodation web pages. If you have a query that is not listed please email the Accommodation Office.

I need a certificate to show that I am a student for council tax purposes

In general we will send notification to the local authority confirming you are a student at DMU, so you are not likely to need a certificate. The information sent about your home address will be based on the information you provide at registration, so please make sure you keep your address up to date through myDMU or at your Faculty Advice Centre. Your landlord may request a certificate separately; you can get this from the Student Gateway in Gateway House once you have completed registration.

Can I bring my car?

Unfortunately, parking at DMU is very limited as there are no spaces reserved for students. Find out more about student travel options.

How can I find out more about life at DMU?

If you have any questions about day-to-day life at DMU, employability, exams and more, then take a look at the Ask Us FAQ here or send an email to

If your questions haven’t been answered, contact the Student Gateway – DMU’s one-stop shop for non-academic enquiries, including finance, welfare, mental health, disability issues, career prospects, ID cards, student records and letters.

You can contact them on 0116 257 7595 or email

Alternatively if you’re already living in Leicester, its opening times in Gateway House are Monday to Friday, 9am to 5pm.

Events at DMU

At DMU there is always something to do or see, check out our events for yourself.

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DMU is a dynamic university, read about what we have been up to in our latest news section.

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Mission and vision

Read about our mission and vision and how these create a supportive and exciting learning environment.