It has come to our attention that Android users of the MyDMU app are encountering problems using the DMU Safe Trace app on their devices.
If you are experiencing this, you can resolve the issue by deleting and then reinstalling the MyDMU app – this will automatically update the Safe Trace app at the same time.
You can do this by:
- deleting the MyDMU app as you would normally delete any app on your device and then navigate to the Google Play store and download the MyDMU application again.
- once you have reinstalled the application you may have to log back in. The attached instructions will show you how to select the correct user profile (either student or staff) and you can log back in using your normal user credentials. The Safe Trace Tile will now work as normal.
Please note this problem only appears to affect Android users.
If and when you are on campus in the future and you continue to have problems using the Safe Trace scanning functionality – please use the webform at www.dmu.ac.uk/safetrace to record your location and log a call with the ITMS service desk.
We apologise for this inconvenience and thank you for your understanding and co-operation.
Posted on Friday 8th January 2021