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Basic Communication Skills for nurses and health care assistants


Communication is integral to the nurse-patient relationship and is one of six core values in nursing as identified in the government’s strategy to deliver high quality, compassionate care for patients (Department of Health, 2012).

Patients and their families can experience a whole range of emotions as they often receive complex and challenging information. Being able to communicate well with them and demonstrate empathy and a caring response is so important. 

The aim of this one day course is to enhance the basic communication skills of nurses and health care assistants who work in cancer and haematology units.

Structure and content

The content of this course is varied and we hope that you will learn through a variety of ways. You will be expected to participate in the sessions. 

Key learning outcomes

  • To increase awareness of your communication skills and style.
  • To understand basic communication skills which you can use in clinical practice.
  • To feel more confident communicating with and interacting with patients who may be distressed having received sensitive information. 

What you will achieve

You will each receive a certificate for attending this non-accredited course to provide evidence of your continued professional training and development.

Our experts

Our experts have been training delegates for over 20 years and we have a number of qualified academics who lead these sessions.

Contact us

For more information contact the Health Skills team on: