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Advanced Communication Skills for nurses and health care assistants


The aim of this two day course is to enhance the communication skills of senior nurses who work in cancer and haematology services.

Although the agenda of the course is set by the participants having identified their individual learning needs prior to the course, emphasis will be placed on dealing with challenging communication situations. For example, breaking bad news or dealing with angry patients. 

Structure and content

This is an intensive course designed around experiential learning.

Prior to the course you will be given a booklet to complete which you will be expected to bring with you to the course. You will be asked to identify a clinical communication related situation which you find difficult and would like to improve.

Participants will be expected to participate in all aspects of the course. There will be a taught component and interactive exercises including role-play in small groups with actors and a facilitator. 

Participants will each have the opportunity to practice their skills and receive positive and constructive feedback from their peers in a safe, friendly and supportive environment. 

Key learning outcomes

    • To reflect upon and critically appraise your communication skills
    • To learn a range of communication skills and strategies which can be applied to your clinical practice to help you manage difficult and challenging situations.
    • To experiment with different communication strategies in a safe learning environment
    • To explore how to encourage patients to express their concerns

What you will achieve

Each delegate will each receive a certificate for attending this non-accredited course to provide evidence of your continued professional training and development.

Our experts

Our experts have been training delegates for over 20 years and we have a number of qualified academics who lead these sessions.


This course has been evaluated extremely well as excellent by participants identifying a number of skills which they feel will improve their communication skills with others. One member described the course as ‘Excellent, superb tutors.’.

Contact us

For more information contact the Health Skills team on: