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What students should expect

These are the services that students of the university should expect to receive: 

  1. Access to end user computers in student IT spaces, on campus, with hardware that is capable of running the software and supplying the services to support student study.
  2. Standard software on computers for use in learning, including word processors, spreadsheets, database systems and web browsers, supplemented where appropriate by other software tools. All software will operate within a current operating system.
  3. Systems for printing out materials attached to computers or through them using a local network (printing services may be subject to a fee). 
  4. The provision of network connections, giving access to local networked resources and to national and international networks. 
  5. The provision of a wireless network on the university campus and facilities for students to register to use the network with their own equipment. 
  6. On and off campus access through any web-enabled computer to the university's learning and teaching systems, such as a web server, a virtual learning environment and myDMU. 
  7. Access to personal data that the university holds about you, through a secure electronic online system – myDMU. 
  8. An email system that is accessible from a web-enabled computer anywhere in the world, allowing you to communicate with fellow students and with university staff. 
  9. A storage area, accessible on and off campus, in which students can keep electronic files and data. 
  10. A telephone system enabling students to contact the university and leave voicemail messages. 
  11. Systems that defend university assets from attack. 
  12. The provision of information about the availability of IT services. 
  13. The ability to feed back opinions on service provision through surveys and other systems. 
  14. The provision of information on relevant regulations and usage policies. 
  15. Mechanisms for receiving reports of technical and associated issues from students, for ensuring that these are dealt with and the results fed back to students.
  16. Access rights to all student systems are terminated 90 days after leaving the university.