Dr Caroline Khene

Job: Senior Lecturer

Faculty: Computing, Engineering and Media

School/department: School of Computer Science and Informatics

Address: De Montfort University, The Gateway, Leicester, LE1 9BH

T: N/A

E: caroline.khene@dmu.ac.uk


Personal profile

Caroline Khene is a Senior Lecturer in the School of Computer Science and Informatics. She holds a PhD and Masters in Information Systems, and a Bachelor of Business Science degree in Information Systems and Mathematical Statistics. She is currently the Director of the MobiSAM project, focusing on digital citizen engagement and social accountability monitoring in basic service delivery and sexual reproductive health service delivery. Dr Khene’s main approach to research is pragmatist and qualitative in nature, as she values direct engagement with government, the private sector, local communities, and Non-Governmental Organisations in addressing complex social issues using information and communication technology. Her experiences and that of her postgraduate students are reflected on in many of her publications.

Research group affiliations

Centre for Computing and Social Responsibility (CCSR)

Research interests/expertise

ICT4D (Information and Communication Technology for Development), IS evaluation, project management, strategy formulation, e-governance, digital citizen engagement, and open data governance (public sector)

Areas of teaching

Business Intelligence and Data Management


PhD Information Systems; Master of Commerce; Bachelor of Business Science; PGDHE (Postgraduate Diploma in Higher Education); Certificate in Policy Analysis and Multi-Actor Systems; Certificate of Professional Education – Open Data Governance: From Policy to Use

Courses taught

Introduction to Business Data Analytics; Information Technology Governance; E-Governance; Accounting Information Systems Theory; Information and Communication Technology for Development (ICT4D); Project Communications; Systems Design; Information Systems Theory

Honours and awards

The Vice Chancellor’s Distinguished Researcher Award (Rhodes University, 2018); Faculty of Commerce Researcher of the Year Award (Rhodes University, 2014)

Membership of external committees

IDIA2020 Conference Programme co-chair (2019-2020), International Development Informatics Association committee (2018-current), National Research Foundation Selection Committee (for researcher ratings in South Africa); Imali Yethu (Civil Society Coalition for Open Budgets in South Africa - research advisory role) (2016- current); Operations Committee member of the VulekaMali National Treasury Open Budget portal (2016- current); Blog Co-Editor, IFIP Working Group 9.4. (2017)

Membership of professional associations and societies

Association of Information Systems (2011 - current)



Consultancy work

Strategy formulation for digital citizen engagement, ICT4D Evaluation (Baseline, Needs Assessment, Process Assessment, Outcome/Impact assessment, and Scalability); Requirements Elicitation in marginalised contexts; digital citizen engagement in health; Open Data Governance (public sector). I have consulted for the German Development Agency (GIZ); SAfAIDS NGO; voluntarily for National Treasury.

Current research students


Externally funded research grants information

1. Funding for SAfAIDS Transforming Lives Programme for implementation of MobiSAM in advocacy for Sexual Reproductive Health Services. 2018-2021 US$130 000. Principal Investigator. Collaboration with the NGO SAfAIDS.

2. European Union Erasmus Grant on Staff Mobility – Awarded to collaborate on research and teach at the University of Limerick for the month of October 2016. In collaboration with Dr John Lannon

3. Funding for the MobiSAM project from the Making all Voices Count Organisation: £56 309 (2016-2017). Co-Principal Investigator. In collaboration with Dr Hannah Thinyane from the UN University in Macau.

4. Funding for the ICT4RED Project by the CSIR Meraka Institute and national Department of Education (2014-2015): R120 000 towards research and field work support for my two PhD students. Principal Investigator. In collaboration with the Meraka Institute

5. NRF Research Development Grant: R300 000 Principal Investigator

6. National Research Foundation (NRF) Rated Researcher Grant (2013-2018): R40,000 per annum Principal Investigator

Case studies

The MobiSAM and MobiSAfAIDS projects are ongoing digital citizen engagement platforms that are still used - there are plenty of opportunities to learn from the projects that have had some successes and some challenges.

ORCID number