FAQs

Here are the answers to some of the most frequently asked questions by students about university sourced accommodation. If you have a question that is not listed here please email the Accommodation Office; it may even be added to this list to help future students!

Online Booking System

I am getting an error message:

I keep being diverted to a service busy page.
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The system keeps timing me out.
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I cannot progress past the personal details page.
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There are no rooms available in the residence I want to book.
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There are no rooms available at all|.
I am an international student and the system will only allow me to book certain halls.
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I have booked a room and paid for it but I now want to change my mind.
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I don’t have the money available to pay the online fee. |

Applying for Halls

When can I apply for accommodation?
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My course starts in January, can I book a place in Halls?
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How do I make DMU my firm choice?
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How do I apply for accommodation?
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What if I’m on holiday or traveling when I need to book/confirm my room?
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Will I get my first choice of accommodation?
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Am I guaranteed a room?
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Is accommodation allocated to students according to their course?
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Can I book a room next to my friend?
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What happens once I have chosen my room online?
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What if do not get the grades that I was hoping for?
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I cannot make the booking fee payment online, what should I do?
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How do I confirm my booking?
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What is a guarantor?
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I have made more than one booking fee payment, can I receive a refund?
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What happens if DMU is my insurance choice or I come through clearing?
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How can I cancel my booking?|

What happens if I do not want university sourced accommodation?|

Costs

How much does it cost?
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What are the start up costs likely to be?
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When do I pay the rent?
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The halls that I would like to choose want the first rent installment before I get my exam results, do I have to pay it on that date?|

Hall Facilities

Are Halls mixed or single sex?
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Is there any car parking available at the halls?
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How far are the halls from campus? 
|Are any meals provided in halls?
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Is there a cleaner?|
Do I have to pay Council Tax?|
Do I need a TV license?
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Do I need insurance?
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What will I need to bring?
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Can I opt for a hall with internet access?
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Will I have to share a room?
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How many share a kitchen?
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Will I get my own cupboard for groceries?
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How many people share a bathroom?
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Are there showers or baths?
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What security is there in halls?
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Where does my post go?|

Special Requirements

Is there accommodation for disabled students?
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What if I require a specific type of accommodation on medical grounds?
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If I am diabetic, can I have a fridge in my room?
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Is accommodation available for couples or families?
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I am going to be leaving the care system or am estranged from my family, what should I do?
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What does the university do to meet religious, cultural, dietary requirements?|

Living in Halls

What happens when you move in?
|Do I need to move out during vacations?
|What kind of support is offered in halls?
|Can I smoke in my room?
|Can I keep pets in my accommodation?
|Can I have friends stay in my room?
|What if I no longer want to live in halls?
|I have withdrawn from my course and want to move back home?
|Can I move to a different room?|

 

Online Booking System

I cannot log in (‘Access Denied’ message)
The online booking system opens for Unconditional Firm offer holders on 3 March 2014 and for conditional firm offer holders on the 12 May 2014, you will not be able to access the online booking system until these dates.

Once you are eligible| to book you will receive an email with log in instructions.

Have you checked that you are using the correct log-in user name and password? Your user name is either your UCAS personal ID number or your DMU reference number (your username can me found on the log in instruction email that we sent to you, alternatively you can check correspondence you have received from UCAS or DMU) and your date of birth (DDMMYYYY).

Your course offer (conditional or unconditional) is not yet firm. Please contact the faculty to which you have applied.

When I click on a flat I get this message “Sorry. Some other user has just locked this room at the same time. Please choose another room.”
When any room within a flat is being viewed by another user the whole flat becomes locked for up to 5 minutes whist the other user decides if they would like to book the room they are viewing.

I am being told “Sorry, you are not eligible to book this room”
You are trying to book a room that is assigned for a member of the opposite sex – please try again.

I keep being diverted to a service busy page
This is due to the high volume of use. Please keep trying to log in.

The system keeps timing me out
Once you commence the self-assignment process you have five minutes in which to complete the transaction after choosing your room. Please try again and remember to complete within five minutes or you will be timed out again.

I cannot progress past the personal details page
Please close the accommodation booking webpage.

Internet Explorer users: Click ‘view’. Hover the mouse pointer over ‘encoding’, click ‘Western European (ISO)’. If you cannot see this option hover over ‘more’ and it will be on the longer list.
Then log back into chooseyourhallroom.dmu.ac.uk

Firefox users: Close your current browser window and open a new window. Click ‘tools’, then ‘options’. When the options window opens click the ‘content’ tab, then click ‘advanced’ A fonts window will appear, at the bottom check that the default character encoding is set to ‘Western ISO-8859-1)’ Then log back into chooseyourhallroom.dmu.ac.uk

There are no rooms available in the residence I want to book
You will need to select a defferent residence. It is always advisable to have a shortlist of a few preferred residences in case your first choice is unavailable.

Please note that availability changes regularly.

There are no rooms available at all
You will need to keep logging back in to the system frequently as rooms may become available on a regular basis. We do expect some vacancies to become available in late August following A level results. We do need to stress, however, that we are unable to run a waiting list and that we cannot guarantee a place in halls due to high demand.

Alternatively you may choose to make your own accommodation arrangements. We are able to give you advice and guidance in finding alternative.

I am an international student and the system will only allow me to book certain halls
New overseas students have been allocated to five specific halls so that you have the correct contract length.

If you are a returning overseas student or student from the EU you can book into the same halls as home students.

I have booked a room and paid for it but I now want to change my mind
You may cancel your provisional booking at any time by contacting the Accommodation Office| (please note the £50 administration fee is non-refundable)

I don’t have the money available to pay the online fee
If you are unable to make the booking payment then unfortunately we cannot reserve a room for you. We can make an appointment for you to speak to one of our Money and Welfare| advisors who will be able to give you some advice and guidance on options you may wish to explore.

Applying for halls

When can I apply for accommodation?
Once you have accepted an offer from DMU and made us your firm choice, we will email you and invite you to apply for accommodation. This usually starts in March each year for students with an unconditional course offer and May for students with a conditional offer.

It is important that you let your faculty know if you change your email address at any time as this will be how we contact you.

My course starts in January, can I book a place in halls?
As long as you meet the eligibility criteria| you are able to book a room in university sourced halls of residences from January, dependent upon availability. As the dates of your contract are different from the standard ones that we would normally issue, you are not able to apply online. Please email us at the end of October so that we can advise you regarding the process and availability.

…. More information|

How do I make DMU my firm choice?
You are eligible to apply for accommodation if you hold a firm course offer.

If you have applied through UCAS, you will hopefully receive offers of study from the universities that you have applied for. If you receive either a conditional or unconditional offer from DMU you can use UCAS track| to reply to the offer with either a firm acceptance or an insurance acceptance.

If you are an international student not applying through UCAS then you will need to contact the admissions department in order to accept your offer of a place on a course and make the tuition fee deposit payment before you are eligible to apply.

How do I apply for accommodation?
In most cases you will apply for your accommodation online|, when you are able to book a room we will email you to invite you to apply

At each stage of the booking process you will be sent an email advising you of the next stages and what you need to do.

…. More information|

What if I’m on holiday or traveling when I need to book/confirm my room?
If you are unable to get access to the internet to complete your booking or check your emails during the application period, then we suggest that you nominate someone to act on your behalf. If you wish to do this then please email us from the email address that we have on record for you providing the details of the person you are authorising to book your accommodation. This will then allow us to discuss your application with your nominated person if they should have any queries or experience any problems. Any emails that are sent out as part of the booking process will continue to be delivered to the email address that the university has on record for you.

Will I get my first choice of accommodation?
Our online booking system allows you to choose your preferred hall and a specific room within that hall, subject to availability. Rooms are booked on a first-come first-served basis, so we recommend that you apply as early as possible to have the best chance of securing your first choice location.

Am I guaranteed a room?
We aim to be able to provide accommodation for any eligible student who requests it; however, we are unable to guarantee availability. To avoid disappointment please apply for your accommodation as early as possible.

If you apply late and there is no or limited availability left then please contact the Accommodation Office and we can advise you.

Is accommodation allocated to students according to their course?
Not usually, however, there are a few courses where we do allocate students together in specific halls.

Art & Design Foundation students are accommodated in New Wharf Hall|, as they begin earlier than students on other courses

....More information|

Nursing and Midwifery students are accommodated together in Waterway Gardens|, as they may be working shifts and require longer contracts.

….More information|

Can I book a room next to my friend?
The only way to try and arrange a room next to, or in the same flat as a friend is to sit together and make your online bookings at the same time, choosing rooms in the same flat, or close to each other if available.

What happens once I have chosen my room online?
After you have made your choice online you will be asked to make a booking fee payment of £250. £200 of this will be used as an advance rent/damage deposit payment and £50 is a non refundable administration fee.

Students with an unconditional course offer will need to confirm their halls place with their chosen provider within 30 days or before a specified date. This will involve completing tenancy documents. For Unite bookings you will receive tenancy documents prior to receiving an unconditional offer, once your offer becomes unconditional you will have a 14 days cooling off period.

Once you have confirmed your booking we will send you an email with log in details to your hall e-induction. This is a compulsory online process which all students must complete before moving into their room. After completing the e-induction you will be asked to book an arrival slot for the intake weekend.

....More Information|

What if I do not get the grades that I was hoping for?
If you do not receive the results to meet your conditional firm offer, unless you also have an insurance offer with DMU, your booking will be cancelled immediately. If you have paid a booking fee, the £200 advance rent/damage deposit will be refunded to the same account that you used to make the payment within 5-14 working days.

If you have a room booked and do not have an insurance offer with DMU but you intend to apply for a different DMU course through clearing if you do not get your firm choice, then please let us know in advance so that we can hold your booking for you, otherwise you risk losing your room and the £50 admin fee.

I cannot make the booking fee payment online, what should I do?
You can contact the Finance Office| to make the payment over the phone.

If you are paying by cheque, bank transfer or a method of payment that takes longer than 24hrs to clear then please inform us so that your booking is not cancelled after the 24hr deadline.

How do I confirm my booking?
Once you have an unconditional firm offer you will be sent an email with details about confirming your booking.

If you have booked a place in a DMU managed hall you will need to pay the £150 damage deposit to confirm that you agree to the terms and conditions of the contract.

For private halls the process differs slightly for each hall of residence so please check this before you book a room in your chosen hall. You will generally need to complete an application form/ tenancy document and will also normally be required to pay the first rent installment. If you have already returned your tenancy documents when you receive your unconditional offer you will have a 14 day cooling off period.

It is important to remember that once you have confirmed your booking you are contracted to the room and will be liable for the rent for the duration of the tenancy. Please note that the first rent payment may be due before you receive your student loan.

…. More information|

What is a guarantor?
A guarantor is someone who agrees to confirm that a tenant has the ability to pay rent, as well as any damages. They can be held responsible for any payments that are due that are not paid by the tenant.

Without a suitable guarantor some halls of residence will require you to pay all of your annual rent in advance.

I have made more than one booking fee payment, can I receive a refund?
Yes, you will be refunded the entire duplicate payment, including the non refundable administrative fee. Please email us with the details of all of the booking payments that you have made, we will need to know the date you made the payment, the method of payment and the receipt number. A refund will then be issued to the same account used to make the duplicate payment within 5-14 working days.

What happens if DMU is my insurance choice or I come through clearing?
If you decide to accept your insurance offer or apply for a course through clearing then you will be able to book a room in halls online once you have made your offer firm, subject to availability.

At this time in the application cycle there may be limited availability. Please contact the Accommodation Office if you cannot find a room online.

How can I cancel my booking?
If your room booking is still provisional (or if your still have a conditional offer) you can cancel at any time by putting your request into writing. If you have paid the booking fee you will be entitled to a refund of £200, which will be returned to the same bank account that you used to make the original payment. If you have confirmed your booking (and have an unconditional firm offer) but no longer want your room then you will not be able to cancel the contract unless a suitable replacement can be found.

Exceptions to this are if you cancel your room within a cooling off period outlined in your contract, if you are an international student who is no longer going to be studying at DMU due to VISA problems or if you have booked a DMU managed hall and will no longer be attending DMU (these exceptions are all subject to terms and conditions outlined in documentation available throughout the booking period, for more information please contact the Accommodation Office)

If you feel that your circumstances may entitle you to cancel your contract but the above conditions do not apply then please write to us detailing your situation and we will advise you.

 

What happens if I do not want university sourced accommodation?
If you do not want to live in university sourced accommodation in halls of residence then there are a lot of other options for students in the city of Leicester.

Although we do not deal directly with private sector bookings and cannot endorse any private providers we can advise you regarding what options are available, where to look for private accommodation, and what to look for when choosing somewhere to live. Please contact the Accommodation Office for more information.

More information...|

Costs

How much does it cost?
The weekly prices range from £83 - £152, although it is important to bear in mind the contract length when choosing your accommodation as this will affect the overall contract fee.  Please note that you will have to commit to paying for the whole contract length as an accommodation contract is legally binding.

….More information|

What are the start-up costs likely to be?
Start up costs will vary, but for essential items like bedding, crockery etc, £150 would be an average cost.

When do I pay the rent?
The rent payment schedule varies depending upon which hall you have booked, it is therefore important for you to consider this before choosing your hall.

In some contracts you will not be required to make the first rent instalment until after you enrol and once you are due to have received your first loan payment. However, for a lot of halls the first instalment is required to be paid before you move into your accommodation and therefore also before you receive your student loan. This first payment can be for up to 50% of your total annual rent.

The amount due and the instalment options available to you depend on which hall you select as well as the type of guarantor you have. In some cases you may be required to pay the full rental amount for the entire contracted period if you do not have a suitable guarantor

The first rent payment due is in addition to the booking fee and any deposits required by your chosen hall.

The halls that I would like to choose want the first rent installment before I get my exam results, do I have to pay it on that date?
The dates of the installments listed on the website are when the payments are due once you are contracted to the room. However we do not ask you to confirm your booking by signing the contract or making non refundable rent payments until you have an unconditional offer. Once you receive your exam results and your offer becomes unconditional you will be expected to pay the first rent installment. In certain circumstances halls can be flexible with the initial instalment date, please contact your Hall of Residence to discuss.

Hall facilities

…. For more information regarding the facilities in Halls of residence| than what is provided in these answers please see the individual hall page

Are halls mixed or single sex?
Moat of our flats are single gender occupancy although the floor or block that you live in could quite likely be mixed gender. There are some flats available that are mixed, it will be clear which type of flat you are booking into on the online system. In some very rare cases we may need to make a flat single/mixed gender for operational reasons, but if this applies to your booking you will be notified by email.

Is there any car parking available at the halls?
Parking is extremely limited. Some halls have a few parking spaces available, but we recommend that you don’t bring a car unless absolutely essential. Most facilities are within walking distance of the university and public transport in Leicester is very good. Halls with some degree of parking facilities available allocate their spaces according to different criteria, some have disabled parking spaces available, others will allocate on a first come first serve basis. In Waterway Gardens there is a very limited number of resident’s parking spaces available from the council.

If you secure a parking space there will generally be an additional charge.

How far are the halls from campus?
All the halls are on or in close proximity to the city centre and the campus so you are near all the university’s facilities. They are also all within easy walking distance of each other so you do not have to walk far to visit your friends.

Are any meals provided in halls?
No. All our accommodation is self-catering and you will have a shared kitchen. There are shops, cafés, pubs and campus catering nearby for those occasions when you are just too busy to cook, or fancy a treat.

Is there a cleaner?
You are responsible for cleaning your own room and kitchen, in some halls communal areas such as bathrooms are cleaned. If you have en suite accommodation you will be responsible for cleaning your own bathroom.

Do I have to pay Council Tax?
No. All full-time students are exempt from Council Tax. The Academic Registry can provide you with an exemption certificate| once you have enrolled at DMU

Do I need a TV licence?
A TV licence is required if you are watching or recording TV programmes at the same time as they are being shown on TV.

For communal areas you will need one TV licence which everyone can use. For individual rooms, with individual tenancy agreements you will need a separate TV licence. Picture quality varies between halls so you may also need a portable TV aerial.

Television licensing laws still apply if you choose to watch television online using a laptop or mobile phone.

….More information|

Do I need insurance?
Some halls have contents insurance included, but you may need to pay a small premium for any specific items of value.

Some halls will have no insurance included in which case you will need to insure any of your own valuables. It can sometimes be best to do this as an extension of your parent’s home insurance if possible.

Make sure you check what is included in your specific hall and that you shop around before you come to university.

What will I need to bring?
Our halls are fully furnished but in most residences you'll need to bring your own cooking utensils, crockery and cutlery, bedding and towels. For any additional item that are needed for the communal areas you may want to wait until after you arrive to purchase so that you don’t end up with everybody bringing the same items for your flat.

Can I opt for a hall with internet access?
Yes, all halls have internet access. The type, speed and cost may vary depending on which hall you choose. So please be aware of this when making your selection.

Will I have to share a room?
No – all our university-sourced rooms are single occupancy.

How many share a kitchen
Between two and ten students normally share a flat and kitchen facilities within each hall. The space and number of appliances in each flat varies depending on the number of people sharing.

If you have booked a studio flat, then you will have you own kitchen facilities, and no shared area within your flat.

Will I get my own cupboard for groceries?
Halls have adequate shared kitchen, fridge and freezer storage space for all residents.

How many people share a bathroom?
In a standard room up to 10 people will share bathroom facilities. The number of toilets/ showers present in a flat will reflect the number of occupants. Generally if there are more than 5 occupants there will be a second set of facilities. Some standard accommodation also has basins in each of the bedrooms.

If you book an en-suite room you will have your own bathroom.

Are there showers or baths?
All halls have showers.

What security is there in halls?
All halls have either staff on duty around the clock or a 24-hour on-call service. All halls have CCTV and access codes for additional safety and security. DMU‘s university security are also available 24/7, they can be contacted at any time on 0116 257 7642, put the number in your mobile so that you will always have it with you in case you need it.

Where does my post go?
You will be informed of arrangements in each hall for collection of post. All halls have secure postal boxes or mail is delivered direct to the house by the Royal Mail. Most halls also have a parcel collection service.

Special Requirements

Is there accommodation for disabled students?
A limited amount of accommodation is available for disabled students; we encourage all students who feel that they have disability that may affect them in their studies or their accommodation to declare their needs to the university. Students should initially make contact with the Disability Advice and Support team| and your faculty who will help you complete the Learner Support Arrangement so that your needs can be identified early in the process. If necessary the DAS team will then make a referral to the Accommodation Office informing us of your accommodation requirements.

….More information|

What if I require a specific type of accommodation on medical grounds?
If your disability means that you need a specific type of accommodation, i.e. en-suite, or on a specific level or within a particular distance from your main faculty building then you can select your own room online. However we are happy to discuss your choice with you to ensure that you choose a room that meets your requirements.

If adaptations will be required to make your room suitable, such as wheelchair access or a hearing package then please contact the DAS team| to discuss your requirements. They will then make a referral to the Accommodation Office and we will allocate you an appropriate room.

….More information|

If I am diabetic, can I have a fridge in my room?
If you are diabetic or have another medical condition that requires a fridge to store medication then we will ensure that one is provided in your room.

When you go onto the online booking system there will be an option asking if you require a fridge. You will then need to submit medical evidence to the DAS team who will approve your request.

Please ensure that this is done as early as possible as we may need to order new equipment, late notice may result in the fridge not being available when you first move in.

Is accommodation available for couples or families?
All university accommodation is designed for single occupancy. If you are in a couple and are both students you can book your accommodation at the same time to ensure that your rooms will be near to each other.

If you are in a couple or family looking for accommodation together in Leicester then we would recommend looking in the private sector.

Although we do not deal directly with private sector bookings and cannot endorse any private providers we can advise you regarding what options are available, where to look for private accommodation, and what to look for when choosing somewhere to live. Please contact the Accommodation Office for more information.

More information....|

I am going to be leaving the care system or am estranged from my family, what should I do?
If you are a care leaver| or are estranged| from your family, then extra support may be available depending on your individual circumstances. Please speak to the Transitions Team| as they may be able to provide you with useful information and support, they will also inform us of any special arrangements that need to be made.

What does the university do to meet religious, cultural, dietary requirements?
The university operates a policy of non discrimination. Whilst flats are specifically designated male or female, socialising is common and some student’s diets may include meat or alcohol.

Living in halls

What happens when you move in?
The halls operate an intake weekend, usually over the last weekend in September. In 2014 the dates are Friday 19, Saturday 20 and Sunday 21 September. Contracts start from either the Friday or the Saturday, but even if your contract starts on the Saturday, you can still move in on the Friday.

Remember to book your arrival slot through our e-induction information. Once you arrive you are checked in and given your keys, provided that you have signed the contract and made all the necessary advance payments.

Enrolment week then starts on the Monday afterwards (Monday 22 September) and your course teaching starts the week after that (Monday 29 September)

Do I need to move out during vacations?
You can stay in halls during the Christmas and Easter vacations as the contract includes these holiday periods. All contracts end in June or July so you will have to move out by the end date of your contract unless you have arranged additional weeks at extra cost with your Hall Manager or the Accommodation Office.

If you are unable to extend your contract to remain in halls over the summer vacation you can contact the Accommodation Office to arrange summer accommodation in one of the DMU managed halls, this needs to be booked and paid for separately.

What kind of support is offered in halls?
Residence Coordinators offer pastoral care in all residences. They also provide support, advice and guidance on any aspect of living in halls as well as having responsibility for welfare and discipline along with the hall manager. Some halls also have Residence Officers who live in the residence and are on duty out of hours, they ensure that good order and behaviour is maintained in line with university regulations. They also respond to emergency situations such as evacuating the hall after the fire alarm has sounded.

Can I smoke in my room?
Smoking is strictly forbidden inside all our residences, however, you may smoke outside the building in any specially designated smoking area.

Can I keep pets in my accommodation?
No. All of our halls (and indeed most private landlords) will say no to any pets (even a goldfish!).

Can I have friends to stay in my room?
As a general rule we say no, friends can visit your room but not sleep over.

If you think you will have regular friends or family who might need to stay overnight, private-rented accommodation might be a better option for you or you may have to consider booking them into a local hotel or B&B. Leicester offers a range of hotels and B&Bs – visit goleicestershire.com for details.

Individual halls may allow an occasional overnight guest provided that they are made aware of it and your flat mates agree. Please discuss any plans for friends to stay overnight with your hall manager prior to them arriving.

What if I no longer want to live in halls?
Your accommodation contract, whether with a university-managed or private hall, is a legally binding document. Once the accommodation contract is signed you will have to pay all the rent for the duration of the contract. Please ensure you have read and understood all the terms and conditions of the contract before you sign. If you are unhappy in your accommodation please speak to either your Hall Manager or a Residence Coordinator for help with any problems that you are experiencing. If you want to leave your accommodation then you will need to find someone willing to take your place and pay the rent for the remainder of the contract, otherwise you will be liable for the full rent.

The Accommodation Office and your hall will try and assist you with finding a replacement for your contract so please make both parties aware that you no longer want you place in halls.

In exceptional circumstances you may be released from your contract but you would need to provide detailed information and evidence supporting your request to be released.

I have withdrawn from my course and want to cancel my contract?
If you withdraw from your course and are staying in one of the DMU managed halls then we will terminate your contract. However there is an early termination charge which is equivalent to 2 month’s rent. If you are in one of the private halls you will remain liable for the rent payments until the end of the tenancy period unless a replacement is found .

In exceptional circumstances you may be released from your contract but you would need to provide detailed information and evidence supporting your request to be released.

Can I move to a different room?
If you are having problems in your flat or with your flat mates we would ask you to meet with one of the Residence Coordinators who can listen to your problems and advise you about possible solutions, which may involve a room move if necessary.

If you want to move to a different hall or type of then we will ask you to complete a transfer request form. We do not arrange for room swaps to take place for 4 weeks after the contract begins. After this period we will look at any requests that we have received and try to arrange for room swaps that would benefit all students involved.

 
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