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English for Call Centre Operatives

Entry requirements: IELTS 4.0 or equivalent
Course length: Four weeks
Max class size: 15
Classroom hours per week: 20

Minimum age: You must be at least 18 years of age prior to comencing the course.

This course is for groups only. Businesses and organisations can find out more about this course by contacting:

E: englishlanguage@dmu.ac.uk

Course aims

This course gives an in-depth knowledge of the English required for a dynamic customer experience which is vital for front-line sales operatives, and to develop and motivate call centre operatives for managers.

"Just 4% of people have had a good experience when dealing with a call centre, according to a recent survey by YouGov. Over half of those asked said their biggest complaint was having to contact call centres outside the UK." - BBC news story

English study support

Academic
You will be placed in small classes, giving you plenty of direct contact with your tutors. Our qualified tutors have taught English for many years, in many different countries (China, Russia, Libya, UK and many others).

Pastoral
You will be well looked after by our Centre support team from the moment you arrive. You will live in a homestay, so you can experience typical British life in the UK and improve your English outside class. Or you can opt for accommodation in our high quality University Halls of residence.

The team also arranges sight seeing trips so you can enjoy all of the attractions that the UK has to offer!

Technical
We offer a full range of technical support, from our audio-visual classrooms to our computer lab and the Kimberlin Library.

Sample Timetable

English for Call Centre Operatives
Day10am–12pm12pm-1pm1pm–3pm
Monday Assertiveness and Influence Lunch English
Tuesday Inter personal skills workshop Lunch Lecture
Wednesday Lesson Lunch Social activity
Thursday Language of negotiation and persuasion Lunch English
Friday Role-play and case study Lunch Social activity
Saturday and Sunday

Organised trip or Free time

British Council Accredited

In 2008, The Centre for English Language Learning (CELL) was granted British Council Accreditation.   

For more information contact CELL:

E: englishlanguage@dmu.ac.uk

 
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