E-counselling, or online counselling, is an alternative to traditional face to face counselling and is available to all DMU students, including distance learners, those on placement and students who have a disability that makes it difficult to attend appointments.

This variation of counselling differs in that it involves an exchange of emails between you and a counsellor to help you through issues that may be troubling you and affecting your everyday life.

E-counselling is also a preferred method of counselling for those students who are more comfortable addressing issues online rather than face to face.

You can apply for e-counselling via mygateway. On receipt of your application form you will be contacted by the counselling team who will then guide you through the process.

Is e-counselling for me?

Many people are finding e-counselling as helpful as face to face counselling.

Upon application you will be asked to fill in a questionnaire which will help you and us decide whether e-counselling is right for you.

E-counselling is not the best kind of help for everyone. There is likely to be more appropriate help available if you are:

  • In crisis
  • Harming yourself
  • Feeling suicidal
  • A danger to others
  • In danger from others

If e-counselling is not the best service for you, then we will support you to find the service that is.

How does e-counselling work?

  1. You will be asked to fill in an online application form. This will require your
    P-number so we can check your eligibility for our help. It will also help you and us to decide whether e-counselling is the best kind of help.
  2. Initially we will contact you at your usual e-mail address to confirm we have the correct information about you. 
  3. We will send you two further forms. These are quick and easy to complete and again are useful in helping us make a decision.
  4. When we have received these documents back from you, we will email you to either agree a contract for a number of email exchanges, or to refer you elsewhere for more appropriate help.
  5. If we offer you e-counselling, you will be able to send us weekly email on a secure Googlemail account that we will help you to set up.
  6. We will initially agree up to six weekly exchanges, followed if necessary by a review to see if more are required up to a maximum of twelve. 
  7. You will write to us in no more than 1,000 words per email.
  8. We will agree a day in the week on which you will receive our response to your email. You should give us at least 48 hours before expecting a response.
  9. We may make more detailed arrangements with you as we negotiate our exchanges.

Counselling online is different to face to face work. Because there are no visual cues or tones of voice it can be easier to misunderstand one another. To help with this, we should agree to think the best of each other, express ourselves as clearly as we can, and clarify misunderstandings with openness and good will.

Like face to face counselling, e-counselling relies on your being honest about yourself and your feelings. Because we can't see your facial expressions and body language, honesty about yourself and your feelings is even more important online.


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