The university recognises the importance of effective complaints management as both a tool and a source of information for service improvement.
The university recognises the right of students, alumni or applicants to raise issues of concern about the services provided by the university.
The complaints and student conduct manager manages the university's complaints procedure, under the direction of the director of corporate affairs.
Evaluation of programmes
The National Student Survey provides the most recent data available for students, for each subject taught by each institution. The data is collected by the Higher Education Statistics Agency (HESA) and includes information on student qualifications on entry, information on the number of students continuing their studies and, with the exception of Scotland, information on the numbers of students graduating and with what type of award.
The site also shows what kind of employment or further study students go on to. This includes the numbers of students employed in graduate and non-graduate jobs and their most common job types. This information is taken from a UK-wide survey which is conducted approximately six months after graduation.
The student feedback policy helps us to obtain feedback from students on their academic programmes and other aspects of student life which is important to quality enhancement.
Health and safety
The health and safety of students is paramount. The university will review continuously all practices and procedures which could affect the health, safety and welfare of students, staff and users of university facilities to ensure that any necessary improvements are implemented.
Students should expect to have access to a range of IT services provided by the university. Current provision covers access to equipment and software, network and storage areas and related facilities.
Personal information and confidentiality
The Data Protection Act confers responsibilities on the university for ensuring that all personal data it collects and processes about students is used appropriately and that it is kept secure. Procedures are in place that enables you to access your personal data under the Act.
The policy on the disclosure of information about students is embedded within the Student Regulations. There are sections covering: the release of examination and assessment marks, the disclosure of personal information, and the retention and disposal of student records.
For the university to exercise its commitment to quality enhancement it is essential that the views of students are considered. Students themselves have a responsibility to provide feedback through their programmes and faculty representatives, through questionnaires and through other opportunities such as staff-student consultative committees. Students are represented on Academic Board and most of its sub committees. Programme Boards are required to ensure their student representatives can make a full contribution to proceedings. Students also make an input into quality systems through their membership of periodic review panels.
There are up to four elected student representatives on a Programme Board.
There are four elected faculty representatives in each faculty. Two are members of the Faculty Academic Committee and two are members of the Faculty Learning and Teaching Committee.
Board representatives are required to hold meetings with students prior to each management board meeting. The agenda for these meetings include receiving and responding to feedback from students. These meetings normally take the form of a Staff/Student Consultative Committee (SSCC).
University diversity strategy
The Policy and Action Plan are designed to assist everyone, particularly managers, in meeting the specific duties of the Race Relations (Amendment) Act 2000 (RRAA). The intention of the RRAA is to ensure that racial equality is embedded in everything the university does, particularly when addressing the university’s core functions and activities that directly affect staff and students at work, study and in their living environment.
As part of its public duty De Montfort University has developed a Gender Equality Scheme which includes: male and female status, representation, progression and treatment; staff, student and visitor treatment; learning and service delivery; access arrangements; and widening participation.
The Disability Equality Scheme sets out plans for ensuring that disabled people who study on, work at or visit university premises for any other purpose will be able to do so on terms of equality with other people who are not disabled. These plans cover such areas as access, opportunity and service delivery as they apply to a university community.