Service desk

A fresh approach to service delivery – 24 hours a day.

IT support by telephone or email from our helpful and friendly service desk analysts.

T: +44 (0)116 250 6050 or E: itmsservicedesk@dmu.ac.uk| 

Our standard opening times are:

Monday and Friday: 8am-5pm

Tuesday, Wednesday and Thursday: 8am-5.15pm

Our out-of-hours service provides support at all other times.

There are some specific areas where local technicians should be contacted for support in the first instance (during working hours only) and we may refer you to them if appropriate.

If you are a disabled person and would like us to prioritise your call please let the service desk analyst know at the beginning of your call, or in the text of your email.

You will need to have the following information to hand when contacting us:

• Student ID or staff ID (we need to know the "P" number from your ID card)
• Your full name
• A contact telephone number
• The name of your faculty or department
• Details of the problem and any error messages you have received